 dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:11 | Disconnection/Reconnection If your phone line gets disconnected (whether due to non-payment, or some other occurrence which you may not have control over), that unfortunately usually causes you to lose your DSL connection, too, and when the phone company reconnects your phone service, that doesn't automatically reconnect your DSL service. We're basically still sending the DSL signal to your 'old address', so when such a disconnect/reconnect occurs on the phone lines, we need to similarly disconnect and reconnect the DSL half of the line.
If we try to process a DSL reconnection before the phone service is reconnected, the DSL reconnection fails, and our DSL reconnection date thus gets 'reset' and pushed back. If your phone service has been successfully reconnected at this time, however, then we should be able to proceed with our own disconnect/reconnect process. I'd be happy to have a representative look into this for you, if you'd care to IM me your details. |
