 dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:11 | DSL Extreme I'm sorry to hear about your experience, but glad to hear your connection seems to be doing better now, at least. We recognize that speeds will vary due to physical factors so we provide expected speed ranges for our packages in AT&T phone areas, as specified in our Terms of Service and when you place an order with us; we do provide the best speed that we can, but sometimes you won't be able to hit the maximum speed of your range. If we are providing speeds within your range and you decide to cancel the contract prematurely, the Early Termination Fee applies at that time. This fee isn't intended as a penalty - rather, its purpose is to cover the expense we incur in setting up and then taking down the connection.
If you are able to get good speed on one computer but not another, that usually indicates that the problem is indeed specific to the computer, not the connection itself. In such a case, would suggest checking your local hardware (such as network cables) and software (such as firewall and antivirus) to see if making a change to those might help improve your speed. |
