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kickass69
join:2002-06-03
Lake Hopatcong, NJ

kickass69 to tmpchaos

Member

to tmpchaos

Re: [OOL] Newer Arris Touchstone model being used - TM822G

How did you end up getting yours? As I mentioned in the beginning I got mine through a tech call.

tmpchaos
Requiescat in pace
Numquam oblitus
join:2000-04-28
Hoboken, NJ

tmpchaos

Numquam oblitus

I switched over to BOOL and voice. The tech did mention that they're replacing the motos- but I don't know if that's only for business.
frdrizzt
join:2008-05-03
Ronkonkoma, NY

frdrizzt

Member

In general, whenever you open a new account they will just give new equipment. It is just much easier to provision a new modem than to wait the 5-10 minutes for it to come off of the old account, and then chance it still giving problems with the provisioning where they need to call back and have someone do it. And unless it changed recently, the self-install move from one account to another is only residential to residential.