| New Home...Charter Said we Had internet YET WE DONT! We called Charter to verify that the home was cable ready before we purchase the home. They stated that the home had Cable.
We purchased the home...Called Charter to have internet service installed....technician arrives at home inspects and tell us there is no cable on our street!
If we would have known the truth up front we would have never considered buying the Home!
So instead of giving us service, they give us a quote of $12,000 dollars to install there Network so they can provide us the customer with internet service.
Help...
There are 4 other home owner on our street which Charter also told before they purchase the home internet service was available at there address and would come to hook them up.
Does Charter just irresponsibly just list all new address registered with the county as being Cable ready?
 Should we all SUE? |
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| That definitely sucks, but good luck finding a lawyer to take that case. Not sure how you 'prove' that Charter told you Internet service was available. And I doubt it was some sort of Charter conspiracy to get you to pay $12K, more like you got one of Charter's consistently poor phone reps who probably mistyped the address.
Also, hindsight being 20/20, it probably would've been a good idea for you to check to see if there was a cable run to your new home (or cable pedestals out back, etc.) just to be sure. |
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| We all will be filing separately in small claims.
They still have the other residents listed as being serviceable. They are still sending them flyers and such...lol
Phone records and flyers we also have received....exc
As for conspiracy theory ....... No just total incompetents on there part! |
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 BF69Premium
join:2004-07-28
Camden, TN | said by ricky_005:We all will be filing separately in small claims.
They still have the other residents listed as being serviceable. They are still sending them flyers and such...lol
Phone records and flyers we also have received....exc
As for conspiracy theory ....... No just total incompetents on there part!
That's why you double and tripple check. You know like asking the people that already live on that street if they can get Charter service. |
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zed261Premium
join:2011-11-11
Cleveland, TN Reviews:
 ·Charter
| reply to ricky_005
» Charter Direct
post in charter direct with the list of address that cant get it but where told they can and tell them unless you get cable your file a lawsuit that will probably get the ball rolling quicker then you can say 123 |
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 ·ooma
| reply to ricky_005
Charter sends out flyers to certain ZIP CODES. One zip code sometimes covers an entire town....
Same happened here. Charter sent out flyers to just about the entire town. A small subdivision above me of about 40 houses got the flyers too....ONLY THING . . . Charter never ran the cable across the street to service them. But the cable runs our further past them, just not down their road. Charter kinda blew it there. That would have been ALOT of revenue for 40 houses. Those residents are pissed!
Good luck with a lawsuit.
said by ricky_005:We all will be filing separately in small claims.
They still have the other residents listed as being serviceable. They are still sending them flyers and such...lol
Phone records and flyers we also have received....exc
As for conspiracy theory ....... No just total incompetents on there part!
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1 edit | reply to BF69
When a new residents is added to a County they list the address in there database as being cable ready without verifying to see if they actually are serviceable.
There must be 10's of thousand that have lost money on there homes because of Charters half a$$ ways.
Tripple Check .......Hahaha the non serviceable neighbors can call now and they will be listed as serviceable. They have removed our address from there database because of the number of times I have called.
This is something I will take up with the county commissioner also. |
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BF69Premium
join:2004-07-28
Camden, TN | said by ricky_005:When a new residents is added to a County they list the address in there database as being cable ready without verifying to see if they actually are serviceable.
There must be 10's of thousand that have lost money on there homes because of Charters half a$$ ways.
Tripple Check .......Hahaha the non serviceable neighbors can call now and they will be listed as serviceable. They have removed our address from there database because of the number of times I have called.
This is something I will take up with the county commissioner also.
Simple go up and down the road of the house you want to buy and see how many actually have Charter service. If the number is ZERO your know something is wrong. |
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BF69Premium
join:2004-07-28
Camden, TN | reply to compuguybna
said by compuguybna:Charter sends out flyers to certain ZIP CODES. One zip code sometimes covers an entire town.... Yep. There are places a several miles from Camden that have the same zip code and certainly don't have Charter service. |
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JTY
join:2004-05-29
Ellensburg, WA | reply to ricky_005
Technically you are serviceable, just with a hefty install. You're within their authorized service area, so they can get to you.
I'm guessing your neighborhood has underground utilities. What most likely happened is, the roads and sidewalks were finished before Charter put in cabling or conduit. The result being, it'd cost a ton for Charter to do the install at that point, so they won't unless someone will foot the bill. |
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1 edit | Listen...... A home has service or it doesn't. Lets not turn this into a political circus, we have enough of them in Washington that need to be disposed of. |
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 dispatcher21911 Where is your emergency?
join:2004-01-22
united state
kudos:1
·Charter
| Check with your franchise agency. Here in Walla Walla, the franchise agreement states that if a house is in the city limits, Charter is REQUIRED to provide service.
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»www.teknonerd.com
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| Thanks... |
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zed261Premium
join:2011-11-11
Cleveland, TN | reply to ricky_005
like i said charter direct can probably get it done even faster then local franchise now since most states have limits |
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| I'm not going to build 1000' run of Coaxial at a cost to me of $12,000 than have to turn over the network that I paid to have built, and also pay a monthly fee for service.
Only a Fool would do so!
The run is actually more than 1000' only because they, Charter F'd up the design on the street when the street was first built |
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BF69Premium
join:2004-07-28
Camden, TN | said by ricky_005:I'm not going to build 1000' run of Coaxial at a cost to me of $12,000 than have to turn over the network that I paid to have built, and also pay a monthly fee for service.
Only a Fool would do so!
The run is actually more than 1000' only because they, Charter F'd up the design on the street when the street was first built
Ok don't do that and put up with dial-up or satellite internet or internet from you cell phone company with their low speeds, low caps and high overages. |
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| reply to ricky_005
well ... from a logical standpoint ... there is a growing number of people that WILL NOT buy a home without real internet available...PERIOD.
Most reasonable people would take as fact that internet is available after receiving both printed literature and phone confirmation before buying a home. Its not wise to go knocking on strangers doors to ask what ISP they are using.
At a minimum ... you could probably seek damages for loss of property value (and yes this exists as stated in my example from sentence number 1).
i think maybe though ..if you asked the realtor previous to buying the home ... and they confirmed cable was available ...they are on the hook with all the "full disclosure" rules and guidelines.
If you do not get compensated... its still worth the investment of adding cable services...otherwise see statement number 1. |
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 nunyaWho is John Galt?Premium,MVM
join:2000-12-23
O Fallon, MO
kudos:5
·Charter
·voip.ms
| reply to ricky_005
You'll have a tough time in court. It will be a waste of your time and resources.
First you have to prove that you talked to someone at Charter beforehand.
Then you have have to prove intent or negligence. Intent is out the window. Negligence - maybe. It could have been a clerical error. No body (and no company) is perfect. A court will take that into consideration.
You and Charter had no contractual agreement. An inquiry is not the same as a contract.
Think of it this way - Customer calls me to bid a job. I send off the bid and never hear a peep. They call me back in 3 months and say they need it done next week. Guess what? I can't because I'm busy on other jobs. Because the customer and I never actually entered into a contract, they can't hold me to the bid or the job.
Finally, you have to prove that you suffered actual damages. While you may feel that BB holds X value to you, a court probably will not agree.
You could say that your lack of BB has cost you $5,000.00. Charter could counter and say that if it was worth that much, why didn't you get satellite or wireless service (or possibly DSL if it is available). Their lawyers will check the availability of alternative services.
In small claims, the burden of proof will be on you. If you lose (which you probably would), then you could get hung with Charters legal bills as well.
As for mail marketing, all companies do it. They can't realistically pinpoint market only to serviceable homes. There are going to be stragglers. Trust me, they don't want to market to customers they can't service.
When I buy direct mail marketing, I have to buy it by zip code. I'm sure it's the same for everybody - even Charter.
You'd be much better off re-focusing your efforts on finding a broadband alternative. They may not be as fast as cable, but something is better than nothing.
Maybe talk to your neighbors and see if they would be interested in starting a BB co-op. Rent a T1 and distribute it through the neighborhood wirelessly.
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...because I care. |
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Reviews:
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1 edit | said by nunya:You'll have a tough time in court. It will be a waste of your time and resources.
First you have to prove that you talked to someone at Charter beforehand. this wouldnt be difficult... there are records to phone calls readily available.
said by nunya:Finally, you have to prove that you suffered actual damages. While you may feel that BB holds X value to you, a court probably will not agree.
You could say that your lack of BB has cost you $5,000.00. This is not correct. There are very certain circumstances that must be met when purchasing a home. It is no different than checking if the home has running water and electricity. It has been proven time and time again that lack of broadband availability has a negative effect on home value. This is your net loss and is easily proven.
said by nunya:As for mail marketing, all companies do it. They can't realistically pinpoint market only to serviceable homes. There are going to be stragglers. Trust me, they don't want to market to customers they can't service.
When I buy direct mail marketing, I have to buy it by zip code. I'm sure it's the same for everybody - even Charter. At the end of the day you're still responsible...regardless of who actually sends out the mailings ... you enlisted them to send them out (you being charter or whomever). They fall under your responsibility. Not to say that charter wouldn't go back against the mass mailers ... but thats besides the point.
The OP said they also CALLED to confirm the mailings...which were confirmed. I'm gonna have to say thats honest ...as its quite evident the person would not have purchased the home without broadband being available... see answer #2 (which also clearly demonstrates monetary losses ..both present and future with the lass of home value)
said by nunya:You'd be much better off re-focusing your efforts on finding a broadband alternative. They may not be as fast as cable, but something is better than nothing.
Maybe talk to your neighbors and see if they would be interested in starting a BB co-op. Rent a T1 and distribute it through the neighborhood wirelessly.
I doubt a t1 via wireless would be worth the effort. the cost of the t1 plus the equipment plus the install costs would hardly be a benefit.
I say continue on your efforts against charter... and would probably be happy if they would split the difference ... they win ... they get some customers ... you win ... you get cable internet and your property value will not be devalued due to lack of broadband.
If they need to dig ...offer to dig for them ..or supply the equipment whatever. There is no need to be a super-prick ...and will go a long way in court if it gets to that point.
Just be sure to emphasize in court the costs of not having what was confirmed.
I will say ... if there is reasonable other service available (excluding hughesnet) ....DSL ... line of site wireless ...ect for internet you probably face an uphill battle. Id be willing to bet though ... if charter doesn't service the neighborhood ... there probably isn't a CO close enough to serve DSL either. |
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nunyaWho is John Galt?Premium,MVM
join:2000-12-23
O Fallon, MO
kudos:5 Reviews:
·Charter
·voip.ms
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this wouldnt be difficult... there are records to phone calls readily available.
It's his / her word against theirs. All the OP will be able to prove is there was a call made. If he / she recorded it, that's another story.
This is not correct. There are very certain circumstances that must be met when purchasing a home. It is no different than checking if the home has running water and electricity. It has been proven time and time again that lack of broadband availability has a negative effect on home value. This is your net loss and is easily proven.
Across the board, this isn't true. While you or I might be very concerned about the availability of broadband when purchasing a home, some people could give a rats-ass less about BB availability. It would be extremely difficult, in reality, to prove a loss. In reality, BB availability still not factor into the assessment of a property value.
At the end of the day you're still responsible...regardless of who actually sends out the mailings ... you enlisted them to send them out (you being charter or whomever). They fall under your responsibility. Not to say that charter wouldn't go back against the mass mailers ... but thats besides the point.
The OP said they also CALLED to confirm the mailings...which were confirmed. I'm gonna have to say thats honest ...as its quite evident the person would not have purchased the home without broadband being available... see answer #2 (which also clearly demonstrates monetary losses ..both present and future with the lass of home value)
The advertising angle is a stretch, at best. Again, they would be very hard pressed to prove any monetary loss.
If the OP is in North America, there's a 99% chance some other form of broadband is available, be it satellite, ISDN, T1, fractional T1, wireless or cellular data, or DSL.
So, claiming he / she was "harmed" by a lack of broadband would be next to impossible.
I doubt a t1 via wireless would be worth the effort. the cost of the t1 plus the equipment plus the install costs would hardly be a benefit.
If BB is so very important, then why not? What's it worth? I'd take a shared T1 any day over dialup. I'd take a T1 over DSL or low end cable any day of the week.
It wouldn't be that expensive if the neighbors kicked in. The price of a T1 is a fraction of what it was 10 years ago.
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...because I care. |
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