O Canada! > Canadian > Shaw > [BC] Help! Shaw phone removed now Enterphone doesn't work!

[BC] Help! Shaw phone removed now Enterphone doesn't work!

I'm not sure what the digimax device is they're referring to, but being that you know longer have phone service with any company the responsibility would lie with the building manager. Neither Shaw nor Telus installed the phone lines. Yes if you were to have a provider they would come out and fix it as a courtesy(at least Shaw would), but even then it's not technically their responsibility.

Sorry, I don't agree that it's not a Shaw issue. The Enterphone worked before Shaw modified the wiring when they installed the home phone, so Shaw should restore it to what it was before.

And it turns out that they agree and are sending out a technician at no charge on Monday!

The customer service rep told me that Shaw should have put everything back to the way it was when they removed the equipment but when I told her that the tenant removed the box themselves when they moved out, she booked an appointment. It was almost too easy.

Aye, good to see it's getting fixed

reply to Cornat
If I remember correctly, the Digimax device, allows two phone services to be connected to 'one' telephone, usually when porting a number.

When the B side of the box recieves a telephone ring signal, it switches to the B service.

Enables Shaw to come in, install the phone service, and then Port the number sometime in the future, and it should just work.

There are many types of Enterphones, have you ever used it, with no active telephone service? Some of them dial a phone number, which would then ring your telephone line inside your unit.

Hopefully it is simple, and the tech will be able to fix it.
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Yes, I am not employed and looking for IT work. Have passport, will travel.

reply to PoCoLandlord
digimax switch allows the enterphone line and a shaw line to work at the same time, what it does is when someone downstairs enters your number it will come up on the existing pair (aka original telus lines) and give the normal ring usually 2 short rings to let user know someone is at the door.

When a normal call comes in it uses the shaw pair and goes to the phone for the normal ring.

What the shaw tech would have done is disconnected the existing lines from the wall jack and set it up so it tied into the digimax.

reply to PoCoLandlord

In my experience, Shaw tells the customer to remove the telephone hardware and bring to the office, in order to disconnect service, when moving, has been my experience they tell the customer to take the hardware with them, or they will charge them for the SDP modem.
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Yes, I am not employed and looking for IT work. Have passport, will travel.

reply to PoCoLandlord
Kevin is correct,

If they do not take the digital phone box with they will be charged, however they don't have to bring the digimax switch those will be installed again at no charge if needed at new address.

reply to kevinds
if by telephone hardware, you mean just the modem and digimax, that makes sense. however, if someone messes with the actual jack or telephone box , i know we'd be liable. The Shaw tech said that if we ever decide to ditch Shaw home phone, then a tech will be required to pay us a visit to redo things as they were prior to Shaw modifying the jack et al.

The telephone hardware shaw installed, is what I was refering to.

No one would expect Shaw to charge a customer for hardware they didn't install, and be required to return it to Shaw.
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Yes, I am not employed and looking for IT work. Have passport, will travel.

reply to Bandito

reply to kevinds
Ever heard of Telus? lol