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pifiu

join:2003-07-04
Miami, FL

Random disconnects throughout the day (u-verse)

For the past 6 months I have been experiencing random disconnects throughout the day. Yes 6 months.

Upon giving up on Level 1 techs telling me to reboot modem, I finally had a tech come out here about 4 months ago, and replace it as well as switch to coax coming into the modem instead of RJ.

Currently on u-verse max (12Mbps) service.

Setup consists of the following:

3 set top boxes using coax (including DVR)
3 PCs + 1 wireless router with other PC's connected to it on ethernet. Using DHCP from 2wire, using wireless router for wifi only.
Wireless disabled on 2wire

Problem still persisted and still does.

At times it would be small interrupts and not enough to bother me as the service would resume in a couple of seconds or minutes, however now it seems to happen all the time throughout the whole day.

Both the TV and Internet both disconnect and resume shortly after (sometimes 30 seconds, sometimes a minute or two). It's very random, and I have not really established any sort of pattern which would lead me to an obvious cause.

It is happening right now, so I figure it might be a good time to post the connection details from the modem to see if anyone can help me out:

DSL Diagnostics - Training History
Physical Line 1
General Information
DSL Line (Wire Pair) RJ-11
Downstream Atten. at 300kHz 7.0 dB
Final Rx Gain 3.0 dB Ok
Downstream Impulse Noise Protection: 1.00
Downstream Delay of Latency Path: 7.80 ms
Upstream Impulse Noise Protection: 2.10
Upstream Delay of Latency Path: 7.90 ms
Framing Mode ETH
Training History
Downstream Upstream
Time Line User Rate User Max1 User Max2 User Max3 Mgn1 Mgn2 Attn Pwr CRCs FECs INP DLY User Rate User Max Mgn1 Mgn2 Attn Pwr CRCs FECs INP DLY Mode Vendor Exit Code Rx Gain
2012/01/01 06:27:05 EST 1 32200 53997 53997 53997 21.5 21.5 13.3 14.3 1076 68301 1.00 7.80 5040 0 0.0 0.0 0.0 -13.0 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/01 06:30:44 EST 1 32200 53848 53848 53848 21.5 21.5 13.4 14.3 1532 97137 1.00 7.80 5040 0 0.0 0.0 0.0 -12.8 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/01 06:32:28 EST 1 32200 53923 53923 53923 21.5 21.0 13.4 14.3 1667 106000 1.00 7.80 5040 0 0.0 0.0 0.0 -13.0 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/01 07:40:10 EST 1 32200 53926 53926 53926 21.5 21.5 13.4 14.3 1195 75720 1.00 7.80 5040 0 0.0 0.0 0.0 -12.8 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/01 07:44:48 EST 1 32200 53893 53893 53893 21.5 21.5 13.4 14.3 1293 82266 1.00 7.80 5040 0 0.0 0.0 0.0 -13.0 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/18 17:08:31 EST 1 32200 53985 53985 53985 21.5 21.5 13.3 14.3 1053 733208 1.00 7.80 5040 0 0.0 0.0 0.0 -13.0 0 0 2.10 7.90 G.993.2 CXSY ERR_LOS_LIMIT 3.0
2012/01/18 18:07:22 EST 1 32200 54538 54538 54538 21.5 3.5 13.5 14.3 1190 75164 1.00 7.80 5040 0 0.0 0.0 0.0 -12.9 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/18 18:27:40 EST 1 32200 53945 53945 53945 21.5 21.5 13.5 14.3 1092 68453 1.00 7.80 5040 0 0.0 0.0 0.0 -12.7 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/18 18:49:49 EST 1 32200 54053 54053 54053 21.5 21.5 13.5 14.3 1454 91701 1.00 7.80 5040 0 0.0 0.0 0.0 -12.8 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/18 19:32:54 EST 1 32200 56249 56249 56249 21.5 21.5 13.4 14.3 1063 67201 1.00 7.80 5040 0 0.0 0.0 0.0 -13.1 0 0 2.10 7.90 G.993.2 CXSY ERR_LOF_LIMIT 3.0
2012/01/18 19:45:34 EST 1 32200 54064 54064 54064 21.5 21.5 13.3 14.3 1130 70965 1.00 7.80 5040 0 0.0 0.0 0.0 -13.0 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/18 19:58:45 EST 1 32200 54053 54053 54053 21.5 21.0 13.5 14.3 1261 79869 1.00 7.80 5040 0 0.0 0.0 0.0 -12.8 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/18 20:06:36 EST 1 32200 54008 54008 54008 21.5 -9.0 13.5 14.3 1147 72463 1.00 7.80 5040 0 0.0 0.0 0.0 -12.8 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/18 20:09:10 EST 1 32200 54053 54053 54053 21.5 21.5 13.4 14.3 1294 81928 1.00 7.80 5040 0 0.0 0.0 0.0 -13.0 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/18 20:12:29 EST 1 32200 53791 53791 53791 21.5 21.5 13.5 14.3 1201 76302 1.00 7.80 5040 0 0.0 0.0 0.0 -12.8 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/18 20:14:02 EST 1 32200 53997 53997 53997 21.5 -9.0 13.5 14.3 999 63508 1.00 7.80 5040 0 0.0 0.0 0.0 -12.9 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/18 20:16:19 EST 1 32200 53934 53934 53934 21.5 -9.0 13.5 14.3 1754 111266 1.00 7.80 5040 0 0.0 0.0 0.0 -12.8 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/18 21:28:11 EST 1 32200 54068 54068 54068 21.5 21.5 13.5 14.3 834 51170 1.00 7.80 5040 0 0.0 0.0 0.0 -12.8 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/18 21:58:32 EST 1 32200 54057 54057 54057 21.5 21.5 13.3 14.3 1020 63882 1.00 7.80 5040 0 0.0 0.0 0.0 -13.0 0 0 2.10 7.90 G.993.2 CXSY ERR_HI_BER_LIMIT 3.0
2012/01/18 22:32:36 EST 1 32200 54000 54000 54000 21.5 21.5 13.4 14.3 0 0 1.00 7.80 5040 0 0.0 0.0 0.0 -12.8 0 0 2.10 7.90 G.993.2 CXSY N/A 3.0


Msradell
P.E.
Premium
join:2008-12-25
Louisville, KY

1 edit
You probably need to post this information over on the AT&T direct forum »AT&T Direct a level 2 tech will take a look at it there and can probably help you a lot more than anybody here. Information posted there can only be seen by you and the tech so giving him your account information will be helpful.

pifiu

join:2003-07-04
Miami, FL
oh well they suggested I post here first, to see what steps I have taken to try and resolve the issue first. Or perhaps someone knowledgeable can guide me before they get involved.