ptbenic
join:2001-01-26
Washington, DC
1 edit | [Speed] RCN Pricing and Marketing Lunacy! Washington, DC As a loyal RCN customer for eight years in Washington, DC, I noticed recently that I was paying $75 for 10Mbps connection and the lowest being offered on the website is 25 Mbps for $40 -- no strings attached, guaranteed pricing for three years. Unfortunately, RCN customer service says they can do nothing since the pricing is only for 'new' customers, but they did say I could quit RCN for 90 days to get the new rate. What kind of crazy marketing logic is that? They don't care about keeping their loyal customers! They tell me to quit the service for 90 days with the option that I could go to Verizon or Comcast? Just wondering if anyone else had the same problem. Outside of this marketing/sales/pricing issue, I have no problems with their service, but I really see no reason to stay with RCN as they have no loyalty to their customers. I just find it remarkable. ptb |
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| Re: [Speed] RCN Pricing and Marketing Lunacy! You have to do the same stupid tricks with any cable company to get a good rate - call 1-800-RING-RCN and go through the prompts to get the cancellation department. They'll play ball, especially with a long-time customer. |
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artjohnPremium
join:2000-11-17
Chevy Chase, MD | I have been with RCN or its predecessors since June 1999, when it was then partnered with Erols and Pepco and was called Starpower in the DC area.
From my vantage point, it does appear that recent significant across the board price increases have unfortunately made RCN a "premium" priced provider, more expensive than Verizon or Comcast in my area.
And for the first time, I have been unable to get relief from RCN retention. It's almost like all the magic retention codes have been taken away from the employees.
Pricing was relatively better even before, during, and after the 2004 bankruptcy.
RCN was acquired in 2010 by a leveraged buy out firm named Abry Partners. Hard to tell if the effects of that buy out are hitting now to the disadvantage of customers.
I hope you will post back if you have any success with RCN.
I am not happy commiserating with you and some of the other recent posts around the board concerning the price increases. |
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 mvc
@intellispace.net | reply to Pzykotic
I always wonder why they decided to structure their phone menu as something like: "If you are a new RCN customer, please press one. All other callers, press 2" |
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 rcncaresEmiliePremium,VIP
join:2012-01-04
Gainesville, VA | reply to ptbenic
I would like to review your options with you but to protect your privacy, I am sending you a PM. Ep |
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 lilhurricaneCrunchin' For CuresPremium,Mod
join:2003-01-11
Purple Zone
kudos:51 | reply to ptbenic
(topic move) [Speed] RCN Pricing and Marketing Lunacy! Moderator Action
Moved to a new topic (please don't hijack threads!). »[Need Info] Any New Triple Play package -?NY |
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