terrible support, extremely hard to cancel -

Author	All Replies
tsondt join:2012-01-16	terrible support, extremely hard to cancel Same here. When you stuck with them, it seems impossible to get off. 3 weeks without internet, even no promise for refund yet. Please stay away as far as possible from this company.
tsondt join:2012-01-16	to review · permalink · 2012-01-20 11:15:33 ·
Lynn Premium join:2011-08-11 Trenton, ON kudos:5 Reviews: ·Cogeco Cable	Acanac,Inc. It is not hard to cancel if you follow procedure. 1) send email to billing@acanac.com to cancel with your account information in the email 2) you will receive a reply asking you for reason for cancellation if you did not state one 3) send email back( reply to same email. do not send a new one) stating reason for cancellation. 4) most important one. WAIT for a reply before sending in multiple tickets. 5) service will be cancelled.
	to review · permalink · 2012-01-23 08:20:48 ·
tsondt join:2012-01-16	Hi, First, thank you. I know you have tried your best (I've read a lot on this site) The interesting part is 'WAIT'. How long should I wait? 2 months? 6 months? 1 year? At least get rid of my line first so I can go with another ISP and reply to me something like 'we are processing your request'. Don't play with your customer! Your unknowledgable support employees can't solve a simple problem and your level 2 tech support is a liar. That's why I quit.
tsondt join:2012-01-16	to review · permalink · 2012-01-23 22:32:57 ·

comments on review of Acanac > terrible support, extremely hard to cancel