Gojin
join:2002-02-19
Farmingdale, NY | [OOL] Swapped modem, still resets approx every 10 mins when dl'i Can't download files of any significant size without having disconnects and modem recycles, and it happens during typical usage too. Just swapped old modem (which I thought was the problem) for a new one at an Optimum Store, having same problems. Help please 
Will post any required info! |
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 jaaPremium,MVM
join:2000-06-13
kudos:2
 ·Optimum Online
 ·Vonage
| Re: [OOL] Swapped modem, still resets approx every 10 mins when Have you tried having a tech visit? If you can reproduce the problem when they are there they should be able to fix it. My guess is signal or noise issue.
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists. |
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Gojin
join:2002-02-19
Farmingdale, NY | That seems like a good idea. It's def reproducible, happens everytime I try to download a game I bought off Steam. Disconnected 3-4 times just in the past 30 minutes. |
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 ThinkdiffPremium,MVM
join:2001-08-07
Bronx, NY
kudos:4 | reply to Gojin
If your modem supports it, go to »192.168.100.1/ and find the Signal levels. Post the downstream, upstream, and Signal to Noise numbers.
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University of Southern California - Fight On! |
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 dbmavenThere's no shortagePremium,Mod
join:1999-10-26
Sty in Sky
kudos:2
·VOIPo
·Optimum Online
Host:
Filesharing Software
No, I Will Not Fix..
Road Runner
Bright House Netwo..
Computer Hardware ..
| reply to Gojin
While a tech visit might ultimately be needed, consider posting here:
» OptimumOnline Direct
Your information can only be seen by you and OOL techs. Provide your account # and modem MAC address and they can do some diagnostics remotely.
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Ad astra per alas porci!!
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Gojin
join:2002-02-19
Farmingdale, NY | reply to Thinkdiff
Name
WebSTAR DPX2203
Modem Serial Number
############
Cable Modem MAC Address
############
Hardware Version
v2.1
Software Version
v2.0.2r1162-090814
Receive Power Level
2.5 dBmV
Transmit Power Level
47.7 dBmV
Cable Modem Status
Operational |
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| Please run docsdiag with -log argument and post the logs here.
See »Optimum Online FAQ »Running DocsDiag to see detailed modem information. |
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 SR1
@optonline.net | reply to Gojin
I feel your pain. I got this all day last summer except in the mornings (sometimes it would happen then too). Seeing has how it was speediest and not dropping as much in mornings as in the evenings, it must be a congestion thing. But I am not certain. |
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TheWiseGuyDog And ButterflyPremium,MVM
join:2002-07-04
Yonkers, NY
kudos:1 Reviews:
·Optimum Online
| said by SR1 :I feel your pain. I got this all day last summer except in the mornings (sometimes it would happen then too). Seeing has how it was speediest and not dropping as much in mornings as in the evenings, it must be a congestion thing. But I am not certain.
Well temperature changes can have some effect on signals. High temperatures mean slightly poorer signals or more amplification. Summer = higher temperature. Mornings = lower temperature. So while congestion certainly is a possibility, it might also be a problem due to the higher temp such as an amp which has a problem at a higher temps.
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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore. |
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