Topic '[General] PhonePower down?' in forum 'VOIP Tech Chat' - dslreports.com

Re: [General] PhonePower down?

Sat, 28 Jan 2012 09:56:02 EDT

jonk6 posted :

Phone Power made a right decision and restored the threads.

Agreed.

But I don't understand their apparent reluctance to discuss the incident. They've said yeah, we had an outage. Well of course you did. Everybody knows that. Why not be open about what happened. Tell us what may be done to prevent it from happening again in the future or come right out and say that it's only the second (planned or unplanned) downtime incident in more than 2 years and that's acceptable.

The begrudging acknowledgement followed by "thread closed" response is more unsettling to me than the outage itself.

And I won't even bring up the attitude of PP forum senior member "thepcguru". Oh wait, I just did! :uhh:

Re: [General] PhonePower down?

Fri, 27 Jan 2012 14:28:40 EDT

voip_wire posted :

said by PX Eliezer:

Gee, those threads were so totally harmless!

www.phonepower.com/forum/topic.php?id=440

quote:
First the alot of the peeps at "DSLR" are whiny, paranoid, complaining lil b!@#$es

I wouldn't say necessarily so. Perhaps the PP mods very strongly disagreed with the quote so they took the thread down :)

-m

Re: [General] PhonePower down?

Fri, 27 Jan 2012 14:16:57 EDT

ymhee_bcex posted : Phone Power made a right decision and restored the threads. In the long history of mea culpa (most recent being Bank of America and Netflix) it's a minor step. That said, I am glad that they did, and whatever my small role was in the process - I am happy to be part of that decision...

Re: [General] PhonePower down?

Mon, 23 Jan 2012 21:57:02 EDT

ptrowski posted : Wow, to delete the threads, that is prett weak.

Re: [General] PhonePower down?

Mon, 23 Jan 2012 20:52:11 EDT

PX Eliezer posted : Thanks, Mango.

Gee, those threads were so totally harmless!

Re: [General] PhonePower down?

Mon, 23 Jan 2012 20:47:42 EDT

Mango posted : As of this moment at least, those threads are available in the Google cache:

»webcache.googleusercontent.com/s···irefox-a

»webcache.googleusercontent.com/s···irefox-a

Re: [General] PhonePower down?

Mon, 23 Jan 2012 19:39:17 EDT

jonk6 posted :

said by ymhee_bcex:

It looks like PhonePower removed two threads from their forum where users discussed the outage (post factum, since during the outage the website was down as well)...

Yes, threads "Not able to make any phone call" »www.phonepower.com/forum/topic.php?id=442 and "What happened to the phone service?" »www.phonepower.com/forum/topic.php?id=440 appear to have been deleted.

I agree that it's not that big a deal to have a service outage, but in this case it seems to have revealed a rather significant single point of failure.

Re: [General] PhonePower down?

Mon, 23 Jan 2012 18:01:04 EDT

ymhee_bcex posted : yep; that post showed up after my post here and after (not saying because of!) a chat with support person.

While I think the outage gave some "lessons learned" (e.g., system and website should be architected so they don't go down simultaneously) - the bigger problem was the response (or lack thereof)! And now what looks like a prima facie cover-up. Sad!

said by PX Eliezer:

I also appreciate your use of the term post factum! :)

Thank you ;)

Re: [General] PhonePower down?

Mon, 23 Jan 2012 17:43:16 EDT

PX Eliezer posted :

said by ymhee_bcex:

It looks like PhonePower removed two threads from their forum where users discussed the outage (post factum, since during the outage the website was down as well)...

If that is so, I think that's unfortunate. :(

The only thing I see now is this one statement on a locked thread.
»www.phonepower.com/forum/topic.php?id=447

There's no shame in not being able to stay up all the time, it has happened to most providers at some time or another.

Certainly the outage was not a secret to those affected.

I also appreciate your use of the term post factum! :)

Re: [General] PhonePower down?

Mon, 23 Jan 2012 14:34:07 EDT

ymhee_bcex posted : It looks like PhonePower removed two threads from their forum where users discussed the outage (post factum, since during the outage the website was down as well)...

If that is indeed the case - I consider it big time shenanigans, worse than the outage itself. It tells me that the company is not going to learn from their mistakes, but rather wants to sweep the problem under the rug!

As they say in politics since Watergate, the crime wasn't as bad as the cover-up!

Re: [General] PhonePower down?

Sat, 21 Jan 2012 16:10:10 EDT

PX Eliezer posted :

said by Mango:

said by PX Eliezer:

Dear VoIP providers, please plan for a little more redundancy!

QFT!

2) QFT! (That's the redundancy).

3) QFT! (The Ramans do everything in threes).

-----------------------------------------------

I had forgotten that PhonePower has a sub-forum here (aka cover forum) where lots more people reported being down:

»PhonePower down?

»PhonePower Down?

(Two different threads!)

------------------------------------------------

There was a hardware failure early this morning causing registration and website issues. Engineers have located and corrected the issue.

»twitter.com/PPowerNetStatus

Re: [General] PhonePower down?

Sat, 21 Jan 2012 14:01:27 EDT

Mango posted :

said by PX Eliezer:

Dear VoIP providers, please plan for a little more redundancy!

QFT!

Re: [General] PhonePower down?

Sat, 21 Jan 2012 13:32:44 EDT

Dan_voip posted :

said by edward333 :

I forwarded the line to my cell and is working fine but the phone connected to my router still is not working.

Reboot the ATA, that might help. You should be able to call out but not to receive calls since your phone number is forwarded.

Re: [General] PhonePower down?

Sat, 21 Jan 2012 11:35:50 EDT

anon posted : Press * while your greeting is played and then enter your password

Re: [General] PhonePower down?

Sat, 21 Jan 2012 11:23:03 EDT

PX Eliezer posted : Takes time for the hamster to eat. :)

--------------------------

The strange thing is why their fax number wouldn't pick up.

They use a totally outside company for their fax service.

EDIT: Ah, apparently they don't anymore.

Re: [General] PhonePower down?

Sat, 21 Jan 2012 11:20:20 EDT

jonk6 posted : Dial tone is back, incoming calls work, but outgoing calls ring fast busy. Getting close :)

Re: [General] PhonePower down?

Sat, 21 Jan 2012 11:11:41 EDT

FranKaj posted : Back up and running in AZ. Finally!! :D

Re: [General] PhonePower down?

Sat, 21 Jan 2012 11:10:57 EDT

anon posted : I got the dial tone for phonepower but still cannot dial any phone number. So phone is back online but there is no service here in MD.

Re: [General] PhonePower down?

Sat, 21 Jan 2012 11:10:29 EDT

mike770 posted : still down in baltimore-
Mike

Re: [General] PhonePower down?

Sat, 21 Jan 2012 11:04:54 EDT

jonk6 posted : Dial your Phone Power phone number and wait for the VoiceMail to answer the call.

Once the VoiceMail system answers the call, dial the Star * key.

You will prompted for your PIN.

Re: PhonePower down?

Sat, 21 Jan 2012 11:04:51 EDT

FranKaj posted : Here in AZ. Phone still not registered, but get VM and call forwards to my cell. :)

Re: [General] PhonePower down?

Sat, 21 Jan 2012 11:03:35 EDT

anon posted : I forwarded the line to my cell and is working fine but the phone connected to my router still is not working.

Re: [General] PhonePower down?

Sat, 21 Jan 2012 11:02:06 EDT

anon posted : Just called my PP number and got VM. Does anyone know how to pickup VM from a phone other than the PP one?
Thanks

Re: [General] PhonePower down?

Sat, 21 Jan 2012 11:02:00 EDT

rglemois posted : Phone back up. 1100 EST

Re: [General] PhonePower down?

Sat, 21 Jan 2012 10:59:13 EDT

jonk6 posted : I see the website is back, still don't have phone but that could take a while to get registered with all the ATAs trying to get connected at once.

Re: [General] PhonePower down?

Sat, 21 Jan 2012 10:55:28 EDT

anon posted : PhonePower is back online!

Re: [General] PhonePower down?

Sat, 21 Jan 2012 10:54:21 EDT

rglemois posted : Look like hosting servers are having issues. Would be nice if they used some of their other ways (facebook/twitter) to update their status. I'll give them 12 hours. Then look at another service. »www.voipo.com/voipreview.php is a company I've been looking at.

Re: [General] PhonePower down?

Sat, 21 Jan 2012 10:49:17 EDT

jonk6 posted : Yeah, I think that's was most disconcerting to me. Apparently the failsafe option only works when there are internet problems on my end, although to be fair that's how it's described.

Re: [General] PhonePower down?

Sat, 21 Jan 2012 10:45:02 EDT

anon posted : looks like service is down. I am getting same message since this morning "device is not registered".

Re: [General] PhonePower down?

Sat, 21 Jan 2012 10:42:52 EDT

Pinan posted : Swell. Just realized that calling my number gets you dead air. Wonderful. no VM, nothing.

Re: [General] PhonePower down?

Sat, 21 Jan 2012 10:41:24 EDT

PX Eliezer posted : Hopefully just a temporary snafu.

Keep in mind it is still early Saturday morning where they are based in California.

Although one would hope to see an update on their Twitter.
»twitter.com/phonepower

Their subsidiary »www.voip.com/ is also dark, but I assume that's on the same server.

------------------------------

Dear VoIP providers, please plan for a little more redundancy! The darkness yesterday at Packet8 (8x8) was inexcusable. Packet8 is a big company, serving lots of businesses!!

Re: [General] PhonePower down?

Sat, 21 Jan 2012 10:33:38 EDT

rglemois posted : Currently am having the same problems. Whois info:
Registrant: Phone Power LLC
Registered through: Go Daddy
Domain Name: PHONEPOWER.COM
Domain servers in listed order:
NS43.DOMAINCONTROL.COM
NS44.DOMAINCONTROL.COM

Unscheduled outage. Hopefully won't be too long.
No joy on calling through my cel phone. Line forwarding isn't working either.

Re: [General] PhonePower down?

Sat, 21 Jan 2012 10:28:53 EDT

jonk6 posted : Everybody didn't assume they were out of business, but as you point out @PhonePower and @PPowerNetStatus are quiet

Re: [General] PhonePower down?

Sat, 21 Jan 2012 10:19:02 EDT

dcurrey posted : Why does everyone assume voip go out of business when the phone and website go down. Same with p8 yesterday.

Problem is they put all eggs in one basket when phone go so does all website and status. Most have resorted to using twitter as backup status but are very slow to update it.

Re: [General] PhonePower down?

Sat, 21 Jan 2012 10:18:35 EDT

jonk6 posted : From Google's cache...

Phone Power
20847 Sherman Way
Winnetka, CA 91306
Email Information

support:
support@phonepower.com

sales:
sales@phonepower.com

billing/orders:
billing@phonepower.com

(888) 60-POWER - 607-6937 | (818) 264-4400

fax: (818) 301-7465

Re: [General] PhonePower down?

Sat, 21 Jan 2012 10:16:52 EDT

Pinan posted : Down in So Cal too.

Re: [General] PhonePower down?

Sat, 21 Jan 2012 10:13:39 EDT

Sato1 posted : Same down here in Florida.

Re: [General] PhonePower down?

Sat, 21 Jan 2012 10:11:56 EDT

anon posted : Same boat here in PA. Brings back memories of my SunRocket experience.

Re: [General] PhonePower down?

Sat, 21 Jan 2012 10:08:48 EDT

anon posted : In PA, having same issue. Their site is down and I've tried multiple customer service numbers; no ring, nothing. I wish I could simply forward the line but I can't even get on the site to do so. Is there an email address for them? Can't seem to find it.

Re: [General] PhonePower down?

Sat, 21 Jan 2012 10:01:18 EDT

anon posted : Yes, I am having the same issue! Are they bankrupt?

[General] PhonePower down?

Sat, 21 Jan 2012 09:55:12 EDT

jonk6 posted : As of this morning I'm getting "Device not registered" and can't get to the PhonePower website. Anybody else having issues?