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MrErr

join:2012-01-21

PhonePower down?

OK looks like my phonepower device is not getting connected. Their website is down too. I am a former sunrocket customer, so this makes me a little nervous. Does anyone know their tech support number?

raderator

join:2003-07-22
Conklin, NY
Down in upstate NY. We've been with them for years and this is the first outage. Might be the weather.

raderator

join:2003-07-22
Conklin, NY
reply to MrErr
Down in upstate NY. We've been with them for years and this is the first outage. Might be the weather.

Can't get in to direct calls to cell.


Shrapnel64
Premium
join:2001-01-24
VA, USA
kudos:1
reply to MrErr
said by MrErr:

OK looks like my phonepower device is not getting connected. Their website is down too. I am a former sunrocket customer, so this makes me a little nervous. Does anyone know their tech support number?

Their support number and fax numbers aren't working right now either. 1-888-607-6937 was the listed support number. 1-818-301-7465 is the fax number.

MrErr

join:2012-01-21
Thank you. I tried them and i am getting all circuits are busy message. Sounds like they are cut off from the world.


FL Mike

@bellsouth.net
reply to MrErr
I am down also. south Florida. First time like this in 2 or 3 years. Have had a few small problems like this, but also as an ex Sunrocket customer the first thing i think of is .....where is my magic jack?

ensodomo

join:2012-01-21
reply to MrErr
This is not good, down in NJ and NYC. Both lines are down, when you call you get "This wireless subscriber is unreachable".

When you pick up the phone, it says the device is not registered.

Confidence this does not build.


Kinzoo

join:2004-01-22
Buffalo, NY
reply to MrErr
Teir support number is not ringing either.
1-888-607-6937


JohnInSJ
Premium
join:2003-09-22
Aptos, CA
reply to MrErr
Yeah down in CA too. Same results as others have posted. Hope they come back
--
My place : »www.schettino.us


Kinzoo

join:2004-01-22
Buffalo, NY
reply to MrErr
Their support number is not ringing either.
1-888-607-6937

MrErr

join:2012-01-21
reply to MrErr
Nothing on facebook or twitter either.


dvd

@charter.com
reply to MrErr
i have had p/p for years and have never had an outage like this. hope it's not an "out of business" outage. their up-time has been fantastic so this is completely out of character for them.


TBell

@comcast.net
reply to MrErr
I am in Illinois. The phone worked about an hour ago and now cannot connect. I guess something happened on their side.


PP_User

@mindspring.com
reply to raderator
Yes down in NY, I dial their customer service # from My cell and nothing happens.. it seems to be issue at their end... something big..
I know they are good in customer service.


SC_guy

@comcast.net
reply to MrErr
Yep, down in central PA, too. Tried their direct phone number and all their website locations...no dice.


snowedin

@comcast.net
reply to MrErr
down in Chicago as well as of 9:37 am CST

sendres6

join:2004-01-29
Oak Park, IL
reply to MrErr
Down in Oak park, IL as well...


DC Broadband
Stercus Tauri
Premium
join:2003-04-17
Stone Ridge, NY
reply to MrErr
I'm out in the Hudson Valley, NY too. Can't get to their website either. Had them several months and this is the first problem I've had with them....


pphone power

@sbcglobal.net
reply to MrErr
Down in Arkansas too.

raderator

join:2003-07-22
Conklin, NY
reply to MrErr
I just paid for a year of service. But what happens when a VOIP service goes out of biz is they sell their customer base to a new provider and honor the previous deal. Happened to me with VOIP.net. I'm still getting a free 212 number from that.


Kinzoo

join:2004-01-22
Buffalo, NY
Does anyone know if their FAILSAFE is working???
Mine is not.


rekerdguy

join:2007-07-18
Indianapolis, IN
reply to pphone power
Down in Indianapolis, too. Also ex-Sunrocket. FML


JohnInSJ
Premium
join:2003-09-22
Aptos, CA
reply to MrErr
Looks like some hard internet outage, I can't traceroute to phonepower.com either. Wonder where their data center is, and if there is some major outage there. Anyone know where they are located? Pacific NW?
--
My place : »www.schettino.us


careyes

@rr.com
reply to FL Mike
Phonepower network down in Texas, phonepower.com down. I don't know for how long this has been, I woke up and it was like that. Their customer service phone numbers don't work either.


DC Broadband
Stercus Tauri
Premium
join:2003-04-17
Stone Ridge, NY
reply to Kinzoo
Does not appear to be for me either. They seem to be "totaly" down.


bluemanta

@bellsouth.net
reply to sendres6
Down in Atlanta, GA too ... WTF? I also had this with SunRocket...

Just renewed my 2 year contract with them. Was happy they let me extend the 2 year deal....


JohnInSJ
Premium
join:2003-09-22
Aptos, CA
reply to MrErr
May be routing issues around LA, internet outage report showing several issues around there.
--
My place : »www.schettino.us


Partho

@verizon.net
reply to MrErr
Down at Atl, GA too.

nycityny
Premium
join:2005-08-09
New York, NY
reply to MrErr
Down in Manhattan in New York City too.


ftld

join:2008-06-23
Hempstead, NY
reply to JohnInSJ
said by JohnInSJ:

Anyone know where they are located? Pacific NW?

From a support email:

20847 Sherman Way,
Winnetka,California 91306
888-607-6937