| [BC] New Cisco Modem-Constant Failing I am so fed up. I am currently waiting on hold. Estimated wait time greater than 2 hours. No option for call back.
My ethernet card has been blamed by the tech for dropped connection and slow speeds. (I am on broadband 50 but don't get past 19. Other comps in the house get up to 25, so I accept my 1 year old dell has a cruddy ethernet card)
However I am able to see 10+ other connections. I am currently connected to my son's non-cisco, non-broadband shaw modem and there are no problems.
The Cisco modem is not even appearing in the available connections. Neither are the two other Cisco modems on my street that always show up.
My Modem shows it is online. All is green and stable. It has done this twice before. BB50 and this new router REALLY seem to be a advertising mishap.
Stick with Extreme (or 20, or whatever the heck they are calling it now. I am SO fed up with Shaw, and Telus has no high speed in this part of the Fraser Valley, so I seem stuck with this cruddy service) |
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| Have you tried speeds with wired instead of wireless?
Also, if your old router worked good for you, have your modem put into bridge mode and use your existing router. Most are happier with this.
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Yes, I am not employed and looking for IT work. Have passport, will travel. |
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| reply to BirchWind
IIRC Wireless won't support 50mbps anyway unless you're connected with wireless N dual band. If you can see many wireless networks in your area its likely theres congestion.
As kevinds suggested, try plugging in the ethernet cable and disabling the wireless on the computer and try testing again.
I have 25mbps service and I get 25mbps wired. Wireless around 15-20 depending on the "noise" from other access points in my area. |
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| Thanks for the responses. My old router can't handle the 'higher speeds' and therefore was disabled by shaw when this new one was activated.
I plugged in directly and the modem cycled on and off erratically. After an hour and a half wait on hold with no call back option we were finally able to access the router and changed the channel and it is apparently fine now. But two nights in a row my speed has been so slow that it is almost painful to open web pages. This goes the same on any other device in the house. Even my cell.
I told them I would rather just go back to extreme and give back this router but they assured me its just our computers.
So, my desktop is just about finished being built, it should be up and running in a few days. (just waiting for my hard drive to get here) and THAT will be wired. I am putting it together for some light gaming and Im not going to mess around with wireless.
I don't want to plug in my laptop directly because the router seems to totally have a fit when I do that. So weird. |
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| Easy fix:
1. Call in and ask for modem to be put into bridge mode
2. Acquire a fast router - probably cost you over $150., Check SmallNetBuilder. Plug this into Shaw modem.
3. Understand that saturated wifi is not a problem anyone can solve, and is not Shaw's fault. There are only 4 non-interfering channels on 802.11n WIFI (2.4GHz). That isn't much.
In my neighborhood, only channel 11 works on 802.11n at 2.4GHz. Any other channel and there is so much interference my router will no longer even show up. An analyzer shows FAR too many access points on channels 1,3,5,6,9. |
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