LibraPremium
join:2003-08-06
USA
kudos:1 | Would a bad chipset cause these problems on a new laptop? I purchased a Lenovo G570 laptop a month ago. I came across a notice on their website about a bad Intel 6 chipset and would like to know if the problems I have experienced could have anything to do with the chipset.
Here's the notice about the chipset »support.lenovo.com/en_US/researc···NA000361
The day I set up Windows and installed some programs, when I used "run as" to update Spyware Blaster nothing happened and eventually Explorer crashed. (Windows gave me a note and restarted it.)
Another time the laptop wouldn't come out of sleep or hibernation and however I got it to turn on, I got a message in the admin account saying it recovered from a crash and had a bsod.
Yesterday the computer was either sleeping or hybernating but when we pressed the tower button the power light went on but the laptop didn't come on. (I did notice the cpu was running fast from the sound and warm breeze coming out of the side). Not knowing what else to do, I plugged in the battery. I pressed on the tower button again after about 4 minutes and it turned off (I was hoping it would turn on). When I turned it on I got the message it didn't shut down properly and I chose "start normally". The battery power was at 46% so the battery life was okay.
So basically it doesn't come back on. (This doesn't happen all the time.)
Do these things sound like a chipset problem? Thank you.
Sincerely, Libra |
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 psafuxPremium,VIP
join:2005-11-10
kudos:2 | The chipset interacts with many different components.
Is it possible? Absolutely. |
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BarneyBadAssBadasses Fight For FreedomPremium
join:2004-05-07
00001 | reply to Libra
get ahold of lenovo and have them fix it.
--
---Barney |
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matt5
join:2001-10-06
Lagrangeville, NY | reply to Libra
Right from the notice
"Of these, we have shipped a limited number of units with the affected Intel chip worldwide. As of February 1, 2011, Lenovo has stopped shipping all products with the affected chipset."
Unless this laptop is older... that is *not* the issue.
Need more detail on the issues. |
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LibraPremium
join:2003-08-06
USA
kudos:1 | reply to Libra
Thank you everyone. I think this laptop is newer. I'm going to have to call Lenovo. I'll let you know how it goes.
Sincerely, Libra |
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LibraPremium
join:2003-08-06
USA
kudos:1 | reply to Libra
My daughter informed me that when she woke the laptop and got into her acccount she got a message from the browser (Pale Moon 8) that it wasn't responding - she closed and reopened browser and it was okay.
I just got off the phone with a Lenovo tech. He basically told me that he can't diagnose the problem unless the problem is presently occurring. I guess that makes sense. He also said he would need error messages. I found a page explaining how to put a filter on a log, so I'll try to filter the System log with these event IDs 7, 41, 49, 55 and 6008.
I also told him this wasn't normal and mentioned the bad chipset. It struck me that he wasn't familiar with it and I told him to go to the Lenovo website to find out. He did tell me they would fix whatever the problem is.
Sincerely, Libra
P.S. Since this processor is an Intel i3, I think it's powerful enough for the PaleMoon browser. |
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davePremium,MVM
join:2000-05-04
not in ohio
kudos:7 Reviews:
 ·Verizon FiOS
 ·Verizon Online DSL
1 edit | reply to Libra
The Intel 6-series chipset bug caused some SATA ports to become flakier over time. It does not sound like that is your problem.
»www.intel.com/support/chipsets/6···eadline"
And the bad steppings of that chipset haven't been shipped by Intel for about a year now. |
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| reply to Libra
I think the chipset issue they are talking about is the sata related recall in early 2011. I don't think this is your problem.
Many of your issues seem to be power management/sleep state related. Have changes been made to any bios settings or to the power management settings in the operating system since getting the machine? |
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LibraPremium
join:2003-08-06
USA
kudos:1 | reply to dave
Thanks Dave. I found an article and it said the chipset only affected i5 and i7s. I have an i3.
Sincerely, Libra |
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LibraPremium
join:2003-08-06
USA
kudos:1 | reply to asdfdfdfdfdf
Hi asdf. I agree this seems to be sleep state. I have never been into the bios on this laptop. One time, in a standard user account, the power management box popped up from the systray. I put a dot into "energy saver". Afterwards, I went into the control panel, power management, and looked at the advanced settings. I was looking to see if the cpu was set for 100% power, it was. I didn't change a thing and x'd out of it. Recently, I got that popup box again from the systray and it didn't have a dot in either of the two selections. I just closed the box. (That box may have come up when I was looking at the battery icon - the darn touchpad sometimes sets things off by itself.)
Sincerely, Libra
BTW: The system errors I found were ID# 41 Kernel Power (didn't shut down properly), 6008 (previous shutdown was unexpected), 1001 - Bug check: Memory.DMP created. |
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1 edit | try a different method of diagnosis run another OS, say Linux, on that hardware, temporarily. Then, you can test those things which are failing under Windows. If the feature works with Linux but not Windows, it is probably not the hardware. Linux also supports those features such as sleep, suspend, hibernate, energy saving modes of the CPU, et.al. You can test the features in a mode isolated from Windows, to diagnose whether you are having hardware issues or software.
It is easy to buy or download a free copy of Ubuntu Linux on a USB pendrive and boot that on your Lenovo for testing. It will not disturb anything on your hard drive; it only runs off the pendrive memory and the RAM in the computer. When you are done, removing the USB pendrive will get Windows booted once again.
If you can't handle Linux, another solution is to build "UBCD4Win" onto a CD. Then boot the CD into a separate version (from what is on your hard disk) of Windows and test your failures with that.
try Linux.. you may even like it enough to eventually toss windows. |
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| reply to Libra
Re: Would a bad chipset cause these problems on a new laptop? The first thing I would do is to try to reset the power management back to what is was originally if you can remember this information(rather than the energy saver setting).
Load up the even viewer by going to:
Start button , Control Panel, System and Security, Administrative Tools, Event Viewer.
You can then right click on the windows logs and choose filter current log and set the filter for event id 41. If there are any bugcheck codes giving these and the bugcheck parameters would be helpful. Also any sleepinprogress information. You will need to make note of the timestamp also so that you can remove the filters and easily find the event 41 id locations in the log file. The reason being that we also need info about what happens immediately before these 41 events.
You can also try freddymacs suggestion of downloading and running an ubuntu livecd. You don't have to install it. You can run it from the cd. You could leave it running for a while and play around with it and see if you get spontaneous rebooting under linux. Note that you probably can't reliably test sleep and won't be able to test hibernate in the livecd environment, so I wouldn't draw any conclusions from a failed sleep state in the livecd environment. |
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LibraPremium
join:2003-08-06
USA
kudos:1 | 
System Error ID 41 January 20, 2012 | 
System Error ID 1001 January 5, 2012 |
I did a screenshot of the 5 error messages (just the box) and I got the text of one 41 error and the 6008 errors and one 1001 DMP message. I e-mailed them to my desktop computer.
Here's the 41 error message that I have and the 1001 error (I had to make screenshots because the information inside the sideways v's didn't show up)^^
Another thing I thought was odd is while looking in the event viewer I noticed one saying it was defragmenting and was interrupted. I never defragged the laptop - does Windows 7 do that automatically?
Although the suggestion regarding ubuntu is probably a good one, I don't think I'm capable of doing that.
Thank you.
Sincerely, Libra |
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| Yes windows 7 will defrag automatically with default settings.
Ok from the powerbuttontimestamp and the date, and based on what you said on your posts above, that was the time you forced the shutdown when it wouldn't recover from sleep. Is this the only event 41 that you have received? What does the log show before that event 41 you posted?
You are showing a page frame number list corruption bug check code with 99 as first parameter which could be a software/driver problem but could also be something like a memory issue.
Does everyone here think a memory test would be appropriate at this point given the 4e bug check and the behavior?
»www.memtest86.com/download.html (the 4.0a windows zip would be appropriate here). |
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matt5
join:2001-10-06
Lagrangeville, NY | Memtest never hurts...
Could also just be the odd software... pale moon 8? Took firefox... that has enough bugs and added another level of bugs...
Played with power settings?
Alot of things that could be causing the issues IMO... but memtest is free and easy to run. |
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LibraPremium
join:2003-08-06
USA
kudos:1 | reply to asdfdfdfdfdf
event waking from sleep |
Prior to the Event 41 on 1/20/12 1:43:22 I had these events:
Event 12 - 1:43:13 OS started at system time 2012-01-20T18...
Event 6013 -1:43:27 system uptime is 14 seconds
Event 6005 - " system event log was started
Event 6009 - " windows multiprocessor free
Event 6008 " previous system shutdown of 1:15 was unexpected
Event 1 WD 1:43:21 system watchdog timer was logged
Event 6 1:43:13 registered with filter manager
I went back to check some of these times since they seem to jump back and forth and found an "information" showing the laptop woke from sleep earlier than this event. I made a ss of that.
I did not mess with the power management on this laptop. All I did was once put a dot into power saver and another time I went into the power managment of control panel and clicked change power saver mode in order to view the setting for the processor. I did not okay anything. I x'd out of everything and I did this as a standard user.
Sincerely, Libra |
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| I would download the memtest 4.0a Windows (zip) ISO image for creating bootable CD , burn a copy of this using the instructions at the download link I gave above.
Then you change your cd to be first in your boot order in the bios and boot the cd and run memtest overnight. Do not just run it a short time. Your problems are very intermittent and it needs to be run for a number of hours so plugging the laptop into an ac socket and letting it run overnight is a good idea.
Then let us know the outcome of any errors it finds.
If you have any questions about this just ask. |
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LibraPremium
join:2003-08-06
USA
kudos:1
1 edit | Thank you. I'm going to burn the disk. I hope that laptop will recognize a disk and let me choose where to boot from (my Dell Vista and Acer Win7 both do this) because I'm not going into the bios with that touchpad.
EDIT: I'm running the Memtest right now! So far it shows:
time: 0:20:05 Iterations: 30 Test_Sel: Std Pass: 1 Errors: 0
I noticed it found two CPUs and both were Active, then only one was active and the CPU state went from two spinning lines to one spinning line and a W.
I didn't select anything, it just started running the test. I started this around 9PM. How long should it run approximately?
Thank you.
Sincerely, Libra
Sincerely, Libra |
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matt5
join:2001-10-06
Lagrangeville, NY | It will be running before windows boots, all your sleep stuff etc won't matter. |
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| reply to Libra
Running with the defaults should be ok.
I would let it run for a good 8 hours or so or 3-5 passes whichever comes LAST. Your problem is going to be tough to root out because things seem to be happening so infrequently so you need to let it run for quite a while. |
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