| Horrible Latency Issues Raised this already on Bell Direct who opened a ticket on it early last week but still no avail. Trying to see if anything I can do from my end.
Lately, I've been having terrible latency issues on my DSL. Eg a CMD line ping to google comes back with 250+ ms (sometimes spikes to 700+). Then drops back to the 40 ms range for perhaps a short bit, then spikes up again later. Seems best ping speeds are before 8am in the morning.
My d/l speeds are fine and where I normally expect them to be, but the lag is making gaming impossible. To the point that I can get better latency with my iPhone as a hotspot and running my gaming thru it than going on my Bell network.
Have done the usual things, plugged directly from modem into PC (eliminating router to rule out). Only machine connected. Virus/malware scans (but get the same lag issues if I use other equipment so dont think that's an issue).
Any other suggestions on steps that I can take from my side to try and resolve this? NOt sure if it's a CO sided issue, or something from this side of the demarc. Either way, thinking about switching to a Rogers wireless stick or something if I can't get this fixed. |
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| Terminate your PPPoE connection at the BAS by using test@test as the login and test as a password.
Ping the gateway IP you get and send that info to Bell. If you're still seeing high latency at this point, it's definitely congestion on Bell's internal network (before your packets get to the internet).
Do you know which BAS you're on and are there reports of other people (on that same BAS) who are having the same latency issues?
Or it could be your local access node/remote if you're still on the ATM network, being fed with an OC3 link.
Either way it's Bell fault due to their neglect/incompetence of maintaining their network. |
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| reply to cargodog
Thanks usuckbell,
I posted on the Bell Direct forum and Darryl raised a ticket promptly (thanks). I asked for a status update a few days ago and was advised that they saw some 'congestion' issues but no further info beyond that or projected time frame for resolve.
To give a taste of the type of pings I'm getting (to google.com from the command prompt) tonight ranges from 460 ms thru to 950+ ms... I actually was gaming on line with my iPhone as a hotspot as the speeds were faster than my Bell High Speed account... It's really really bad right now.
I'll do your posted suggestions and advise. Thanks for your input! |
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Reviews:
·Primus Telecommu..
| said by cargodog:Thanks usuckbell,
I posted on the Bell Direct forum and Darryl raised a ticket promptly (thanks). I asked for a status update a few days ago and was advised that they saw some 'congestion' issues but no further info beyond that or projected time frame for resolve.
To give a taste of the type of pings I'm getting (to google.com from the command prompt) tonight ranges from 460 ms thru to 950+ ms... I actually was gaming on line with my iPhone as a hotspot as the speeds were faster than my Bell High Speed account... It's really really bad right now.
I'll do your posted suggestions and advise. Thanks for your input!
Darryl is great, unfortunately he can't do too much about it.
I went through the same thing for months, 1000+ms latency to any site, between 6pm-12am daily.
I had over a year of smokeping graphs to prove it was them though.. they tried blaming my loop, my modem.. sent techs out. It wasn't until I talked to a high level tech who knew of the problem and escalated the issue to the "engineering" department. |
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| Thanks usuckbel.
I assume that if I switched to TSI it wouldn't resolve things for me (since I imagine it still goes via their local CO?). We're in a small town, so I believe there is just the one BAS being used.
Unfortunately, being rural I only have so many options - this cr@p, satellite, or get a Rogers wireless stick (which would actually be faster than my Bell DSL! but the download cap would kill me). If I thought/knew TSI could resolve the problem I'd jump to them tonight.
Any tips on what the next steps are to continue pushing this up the chain? It's been a few weeks now and no indication of a response for any corrective action to resolve.
Thanks again! |
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Reviews:
·Primus Telecommu..
| said by cargodog:Thanks usuckbel.
I assume that if I switched to TSI it wouldn't resolve things for me (since I imagine it still goes via their local CO?). We're in a small town, so I believe there is just the one BAS being used.
Unfortunately, being rural I only have so many options - this cr@p, satellite, or get a Rogers wireless stick (which would actually be faster than my Bell DSL! but the download cap would kill me). If I thought/knew TSI could resolve the problem I'd jump to them tonight.
Any tips on what the next steps are to continue pushing this up the chain? It's been a few weeks now and no indication of a response for any corrective action to resolve.
Thanks again!
Yeah, it won't help switching to TSI, but it's actually better you have Bell because they seem to get things resolved quicker for their own customers, rather than wholesalers.
I can give you a number to a level2 tech at Bell who can hopefully speed things up for you, just pm me.
The only thing you can really do is keep calling back everyday, and if they have some sort of online ticketing system, keep sending them your pings when it gets bad.
It also helps if other people in your town/area are also submitting tickets to their ISPs, if they're not with Bell, the more reports they get of high latency, the faster they'll fix it. |
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