| [Qwest] Intermittent connection and slow speeds in Iowa I live in Glenwood, IA and I've had nothing but trouble with CenturyLink since I upgraded to 12MB from 7MB. My connection worked fine for a week after they hooked it up....then after a week it started intermittently connecting and reconnected at 1MB. It would only take place between the hours of approximately 9am-2pm. After that it would stay connected pretty reliably for the rest of the day.
I called in and talked to support, and they had a tech come out. The tech called me and said that my line tested fine. I called support back and they looked again and said we see that it's connecting/disconnecting on you, but there isn't anything we can do about that. They told me that my line must not be able to support 12MB and that they'd gladly take me back to 7MB. I told them that was crazy talk because it worked fine for a whole week, and then when it was giving me the issue it still worked fine from 2pm on. The lady said, well maybe it's your router...we can sell you a new one. I said no once again. She told me she couldn't help me then.
Now it's been 2 months...we had no problems during that time. We were always connected at 12MB. Last week it started doing the intermittent connection thing again. It connects and disconnects, and when it's connected it is so slow that nothing works. After 2 or 3pm it always comes back.
I'm hoping that someone here can give me a suggestion, because I don't want to call CenturyLink again and be told to unplug my router, because that will just drive me crazy. HELP!!  |
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| Call tech support, ask for a onshore tech, and ask them if there is any better dslam available.
should help your issue. |
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 billaustinthey call me Mr. BillPremium,MVM
join:2001-10-13
North Las Vegas, NV
kudos:2 | reply to jdcyclone
Connect the modem to the test jack at the NID, and see if the problem continues. This will help to isolate where the problem may be.
Since it is a continuing, time-related issue, it could be something in or around your house. Also, check the wiring at the NID for corrosion and water-intrusion. |
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| reply to jdcyclone
Hello!
Both of the replies on this thread are great ideas. If you're unable to connect your modem to the box on the side of your home for testing (NID), then you can either call technical support & ask to be transferred to an onshore agent for further troubleshooting -OR - email my team with the details and account information so we can get this escalated for you.
All my best,
-Doug |
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