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Questions on sonic.net service

1) Sonic Fusion has unlimited (reasonable use) domestic direct-dialed calling, so I think it doesn't really matter if an area code is long distance or not. »www.sonic.net/solutions/home/int···one-info

2) »www.sonic.net/solutions/home/int···l_rates/

reply to Scrambler6

Thank you for your helpful information. One final question: In switching our main number to Sonic for voice and DSL, would we have to make a separate disconnect order for the second line (which our DSL is presently on)? Or, as part of the switchover, would Sonic be able to interface with AT&T on that?

I'm just having trouble picturing the logistics on going from:

AT&T main POTS &
AT&T 2nd line POTS + DSL

to

Sonic main POTS + DSL
(no 2nd line)

You simply call Sonic and have them port over the AT&T 2nd line POTS + DSL.

Do not cancel your AT&T line prior to Sonic installation if you want to keep your old telephone number.

When I switched from AT&T to Sonic they said the process would happen at 11:00AM and it happened exactly as promised.

I then switched out my old AT&T ADSL modem for the Sonic ADSL2+ modem, and I was up and running Sonic POTS and ADSL2+ in 3 minutes.

Since you now only want one landline, you will disconnect the AT&T main POTS line.

The only complication I can see would be if you have both AT&T POTS lines billed on one account.

Call Sonic tech support and they can walk you through the process.

It is complicated by both lines being billed on one account and the fact that we want to keep the phone number from our main line and have the DSL on the line with that number. The second line with the DSL is, at present, being flakey and AT&T has not succeeded in fixing that.

But I guess I will just hash all that out with Sonic tech support.

You should be able to order Fusion on your main number with the side benefit of being able to use the AT&T DSL until you are fully satisfied with your new setup. Most likely you will need to cancel the 2nd line yourself after the Fusion install.

As you already mentioned above, adding Fusion DSL on your main line will require some home wiring changes (either microfilters on all phone outlets or better a POTS splitter near the NID with a new connection to the location where you want the DSL modem to be located).
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Install happened today and they were able to use the second line wiring as a separate DSL connection to our flat. One disappointment: the best we seem to be able to get is around 8 Mbps despite being only around 3000 ft from the CO (and that runs about 6.9 Mbps on speed tests). Still, close to 3 times better than the best we got on ATT. That seems to be about the top amt. that the synch can handle, though I bet if ATT were to troubleshoot the connection between the pole and the connector box, that might be improved upon. But they no doubt have little motivation to do that.

Quick question. I got the impression somewhere around here that email through Sonic was IMAP not POP. I need to set up my new email address, but the support instructions for that (on the web) indicate POP. Are the support instructions out of date or am I mis-remembering what I think I read?

Thanks.

»wiki.sonic.net/wiki/Category:IMAP_Conversion

reply to Scrambler6
We should probably take a look at your circuit to see why there is such a variance in speed as opposed to your distance. If you message me your login name I would be happy to take a look and see if we can improve your signal.

Thanks!
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DSL Support Specialist
Sonic.net, Inc.

As an update, I've been in communication backchannel with Sonic techs, and Sonic has been actively working on tweaking my speed while maintaining synch stability. A service call is scheduled to double-check on possible on-site wiring issues and I am optimistic that we can get things resolved. At any rate, even with varying speeds and sometime spontaneous modem re-boots, we are getting better speed from Sonic than from our previous provider.

I am growing more and more satisfied with Sonic and their support. They have worked with me to get line speeds tweaked, and an issue that looked like bonded service not being bonded has now been resolved. I'm about 5500 feet straight line from CO (so maybe 7000 feet real-world?) and Line 1 is now up to 2500 Kbps, while Line 2 is 5800 Kbps. Consistent download speeds now measured at 7.0 Mbps, upload at 1.5 Mbps. So, there are clearly still issues to resolve on Line 1, but the support staff has been a delight to deal with, and I have no doubt we'll get there.

And considering our past experiences with ATT, and the better pricing for combined phone & DSL, this household is very happy it went with Sonic.

A further update. We had two Sonic techs out here who busted their asses for over two hours and re-did a few things, but afterwards things were not much better. However, within a few days, perhaps due to tweaking of the connection from Sonic's office, our download speed stabilized at around 6.95-7.05 Mbps and upload at .98 Mbps, which we can certainly live with. It might improve were we to spring for rewiring the copper entirely between our flat and the connector box, but I think we'll forego that unless the speed starts doing the roller coaster ride again.

Download speed for the last 2-3 weeks has been stable at 7.05 Mbps. That is apparently the best that our wiring situation allows for a stable connection without tearing everything out and rewiring. That is certainly acceptable and Sonic has been top notch about helping us with this. We do not regret switching to them.

My only advice would be that you have to temper Sonic's advertised "up to 20 Mbps" DSL with the reality that we are all at the mercy of the AT&T maintained copper wire infrastructure.