US Cable Support > OptimumOnline > How Can this be legal?

How Can this be legal?

If they sold you a specified number then sure you could complain but even 60Mbps is kinda low eitherway. They say up to 101 but I wouldn't expect anything less than 80-90Mbps as normal.

When you check your modem status pages, do you have good signal? Remove a splitter and connect directly to the main line and see if thats good there. I'd expect the tech to test all these things but check it to know for yourself if it is the best you can get cuz of signal issues.

You said verizon is garbage? How so though? They don't have FIOS in the area or just not enough speed (150Mbps max) or what?

reply to Rhyalus
I've been fighting Cablevision to fix my Ultra speeds for months now. For two years it was fine but now I don't get above 65~mbits down. (With drops to 30~mbits, but my upload is always fine.) I got the 4th bonded channel down with no change. It's been two months since I got the 4th bonded channel and I'm about to start another round of bitching. I would vote with my wallet, but Frontier Communications, my local teclo is a fucking joke with 3mbit down / 384Kbps up DSL.

Edit: My signals are perfect, and a tech verified its my node by running a drop from the pole to his truck with his own laptop and modem.

reply to Rhyalus
Would it make sense to downgrade to Optimum Boost Plus with its 50/8 (theoretical anyhow) speeds? Save some money and not take that big a hit compared to 65mbps.
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I support the right to keep and arm bears.

Maybe he needs the upload or maybe he doesn't want to just eat his $300 install fee and give up.

reply to Rhyalus
Thats not bad. If they told you DEDICATED BANDWITDH, then I would be calling foul. We have a 40/40 mbps dedicated bandwidth connection from TWC that we pay about 60k a year.....

reply to Rhyalus
Keep fighting with them, i agree that you may not get the full 101 all the time but i would expect closer to 80-90 about 90% of the time.

We pay higher premiums for this faster tiers and its not to much to ask to be able to get just about that speed we pay for.

Because you aren't signed up for a business class service. You just say "60 meg down", that doesn't tell us if it's before your router or after your router, how many computers you have running, what you are downloading, etc.

Without more information about your situation opinions are invalid. Also, if you got BOOL or Lightpath, you get more guarantees for your service than you have now. Not the answer you want, but that's how it is.

reply to Rhyalus
Send a polite email to Wilt H.

reply to Rhyalus
The garbage that Fios offers will at minimum satisfy your existing problem eg. getting what you pay for consistently.

With fios you WILL know to expect what your paying for.

reply to becuz
Hello all... thanks for the replies.

This is an office and it is a business account. All speeds reported are from the back of the Cablevision equipment (I set the laptop for one of the 5 static IP's that I have been assigned).

I have not checked the signals, but there have been two or three service guys here, and there are no splits - at least in my office server room. If it was a signal issue, you would think that they would point to that...

First, they said that the line was at 85% saturation, and at this point I was only seeing 25 MB/s dl. After a "frequency" change, the speeds were better but far below the 101 - the best I have seen is 60.

The upload has been consistently OK at 15 MB/s, so it is probably just a bandwidth issue on my "branch" or whatever they call it.

Lightpath costs are outrageous... I am not sure if I can post them here, but for 100 up and 100 down, it is about 27x the price difference of what I am being charged for Ultra!

Is there something specific that I can ask of Cablevision? Boost is not available to business customers according to Sales; and even if it were, I am going to be using Citrix to control some PCs in the office, so I need as much up and down as I can get.

Thanks!

R

reply to DaddyRo
In this area (Garden City), Fios offers ADSL and Direct TV! The sales person tried to tell me that this was good stuff...

R

reply to Rhyalus
We have Lightpath along with BOOL Ultra where I work. Cablevision's provided Cisco router has a 100 Mbps NIC. The DOCSIS 3 modem itself has a Gigabit NIC. If your Cisco router only has a 100 Mbps NIC, you aren't going to get anything better than 80 Mbps when connecting through it and using one of the 5 static IP's. I realize you are only getting 60, but this could be part of the issue. If you plug a computer directly into the Ultra modem itself (after power-cycling it), it should assign your computer a dynamic public IP. Try a speed test and compare. If they are now providing Gigabit Cisco routers, my apologies. This would not apply then.

reply to Rhyalus
It is not legal. They are obligated to deliver to your expectations, or give you a full refund. Are you having trouble getting them to refund the "activation" fee?
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.

reply to Boost5

reply to Rhyalus

They have me between a rock and a hard place...and they know it.

Because Verizon offers crap services in this area, Cablevision is my only option.

So pay for 101 (max) - get 60. Live with it or buy dial up, loser... (yes, I am the loser).

R

reply to Boost5
Thanks for the reply... I do have the gigabit 3925 with the 4 static ports.

BTW, it sure would have been nice if it had DHCP so that I would not have had to have purchased a router.

R

You do not need a router. Just put the static IP in your computer(s), just as you did for the router.