 WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:28 | reply to CDLManitou
Re: Huge Latency (Eastern Georgia) CDLManitou---
The DSLAM you are on is not having any latency issues. I have confirmed this with our Network Analysts. However there is another DSLAM out of the same Central Office that is experiencing latency issues. It is possible that the latency is having a overflow type effect (although extremely unlikely). I have spoken to the Local Manager who is sending a technician out to run some tests from your ONT (NID). If you happen to be home please let me know when the tech is done. Otherwise I will follow up with it later this afternoon or tomorrow morning.
Hoppy43-
I just wanted to let you know that there was a Fiber cut in your area over the weekend caused by a construction crew. All broadband traffic has been temporarily rerouted while we repair the fiber. This will cause slow speeds initially, as the fiber is repaired and customer are brought back onto it in phases you should see the speeds stabilize. This will affect the majority (by no means all) customers in Northern Ohio.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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| Hi Aaron,
Looks like they did something. As of 11:56 today here is the result:
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WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:28 | Your Port/PIN was bounced/reset, and your provisioning was ripped out and rebuilt. Check you speeds periodically and keep me updated please.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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| As of 1 Feb at 11:32:
Looks to be holding up.  |
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| reply to Windstream
In in north Atlanta and have very high ping rates, 65ms is normal during the day but 250ms and up in the evening. Download speeds under 1mb in the PM, cancelled account and switched providers. Now getting 15ms ping and 22down. |
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| Ill by calling another service Monday. Can't Netflix if someone else is checking email. EMAIL!! |
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1 edit | reply to naspino
It looks like the service degraded again about half an hour ago (12:30 a.m EST Feb 12). I got a disconnect, reconnect, and now the speeds are slow. Did something happen again in the Warner Robins, GA area? I was having no issues prior to the disconnect.
Come on guys.
"Your Port/PIN was bounced/reset, and your provisioning was ripped out and rebuilt. Check you speeds periodically and keep me updated please."
Does this have to be done again? |
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| reply to naspino
Looks like it was resolved by the next morning. |
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