why does comcast always tell you they will call you back and then never do it?
sometime last thursday(19th) comcast while performing scheduled maintenance messed up something up. i call in friday and i'm told i have to wait for the maintenance to be cleared before i can get any help.
fast forward to monday, i call again and explain the situation to the CSR. i ask her to tell me the upstream SNR for my modem/port which she responds that it is 20. she agrees that this is far too low and is the cause of the packet loss. she proceeds to create a ticket and escalate it and i would receive a call in 24 to 48 hours.
48+ hours pass so i call again and surprise the ticket is closed. no call and as you can see my service is still terrible. i can't believe after all these years comcast's customer service is still this bad.