·WOW Internet and..
reply to sllywhtboy
Re: Cleveland West Side practically unusable since Jan 17 Weather here was snow the other day, but the weather now is similar to what it was last time I checked. Like I said, the numbers are just or info, as long as I have workin service I don't care what the numbers are, but seeming them drop, I figured might be related. I am so sick of putting on something from netflix and seeing it buffer, or youtube. I tried streaming streaming apple's media event from apple.com and it was crap. I find it hard to believe the issue is with all those seperate services, it has to be with WOW! My speed tests are always good, but ping is inconsistant, jitter is high, and everything lags, games, video streams, etc... Again, I never had any issues, until october, right around the time the new speeds were introduced, could just be a coincidence, I don't know. What I do know is I am not leaving WOW over the issues, but mostly I will be leaving because the contacts I have been dealing with have not returned my calls/emails.
One area supervisor said he might get back to me saturday, if not monday. It is thursday, no response.
A VP quick to respond to emails, sent him one last friday, no response yet.
Left a message with the guy a worked a little bit with from the CEO's office, almost a week, no call back.
I guess I will just keep calling regular support and getting more discounts. The only reason I am still here is how generous they are with discounts.