| Rogers Tampering Calls Duration? Hey folks, here are some pictures I took showing my Rogers last month bill and my Android call log.
»i.imgur.com/8eVuM.jpg
»i.imgur.com/ckgjg.jpg
»i.imgur.com/WFgpr.jpg
I did not sent these pictures to Rogers yet, so could you explain me what it means and if this is normal and why please?
All these extra minutes Rogers bills me for no reason, it really makes a difference at the end of the month (at least 10 extra minutes in total if I add up all these extra seconds).
So the question is; does Rogers is really scamming there clients by tampering the calls duration? And dont tell me: "Dude, its just 10 seconds... get over it", because hey, it happens at each single call, and if I make the sum of all these little extra seconds, I lose at least a whole 10 minutes each month, so this is really frustrating.
If you guys are also clients of Rogers mobility like I do, please check on your side if you got the same issue.
Thanks! |
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 HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:12 | I thought Rogers didn't do per second billing anyway?
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GO LEAFS GO! |
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 J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON | I don't know that they do, maybe he's in fido? Anyway, looks like he's being charged 1:33 for a 1:20 call, 13 second difference.
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If you can't explain it simply, you don't understand it well enough. - Albert Einstein |
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J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON | reply to Putouche
File a complaint and send evidence to the CRTC and local media. |
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HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:12 Reviews:
 ·TekSavvy DSL
 ·TekSavvy Cable
| reply to Putouche
Maybe they charge from the moment the other party's phone starts ringing when you call someone, or when your phone rings before you pick it up, and your phone only records the call from when you're fully connected to the other person.
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GO LEAFS GO! |
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Samgee
join:2010-08-02
canada
kudos:2 | You don't get charged for a call unless the person you are calling picks up, so it would seem odd that they would charge for ring time. |
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 mlernerPremium
join:2000-11-25
Nepean, ON
kudos:5 | said by Samgee:You don't get charged for a call unless the person you are calling picks up, so it would seem odd that they would charge for ring time.
Err no I believe that's Fido. On Rogers you get charged once the call is initiated regardless if the recipient picks up or not. |
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 elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand
·Cybersurf Intern..
| reply to HiVolt
said by HiVolt:I thought Rogers didn't do per second billing anyway?
My understanding was they billed by the minute rounding up (suprise). |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand Reviews:
·Cybersurf Intern..
| reply to mlerner
said by mlerner:said by Samgee:You don't get charged for a call unless the person you are calling picks up, so it would seem odd that they would charge for ring time.
Err no I believe that's Fido. On Rogers you get charged once the call is initiated regardless if the recipient picks up or not. No you don't otherwise I'd be so far over my time it's not funny, They charge the moment you dial and you make a successful connection ,if you don't you aren't charged.
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No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake....... |
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bt
join:2009-02-26
canada
kudos:1 Reviews:
·Start Communicat..
| reply to mlerner
said by mlerner:Err no I believe that's Fido. On Rogers you get charged once the call is initiated regardless if the recipient picks up or not.
Rogers used to (like, 10+ years ago) not count a call if the person you were calling didn't pick up, but the clock did start running the second you hit dial. |
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 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4
·TekSavvy Cable
·Rogers Hi-Speed
| That actually makes sense, since your "minutes" is air time ... which is the time your phone is using the service between your phone and the tower, not the actual call time. It may well be that some companies / services / plans waive the air time for unconnected calls.
At least it's better than days of yore when air time was the time your phone was on and in range of a tower! |
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 PaoloMr. Wireless
join:2004-05-29
Canada | guys they charge sent to end billing that means when u press the send button. your phone devicel only starts the timer when the other person answers, it does not start when u press send thus the difference, its perfectly fine.
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Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!! |
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| Yea indeed, they charge for the ringing time if the call is answered.
But how can I configure my Android to include the ring time in the counter? |
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 bfkscUnlimited and Unthrottled on Distributel
join:2011-11-22
Toronto, ON | reply to Putouche
said by Putouche:Hey folks, here are some pictures I took showing my Rogers last month bill and my Android call log.
This has been hashed over and over again. But the answer is simple, Rogers and most other carriers bill from the moment you press send, not the call duration. That includes network initiation, ringing, and the voice call itself. |
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| reply to Putouche
Yes, GSM carriers really bill from SEND to END (this saying has been around for years guys). |
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Reviews:
·TekSavvy Cable
| reply to HiVolt
said by HiVolt:I thought Rogers didn't do per second billing anyway?
there are MSD codes that give per second billing (and other fun stuff)  |
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J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON Reviews:
·Rogers Hi-Speed
 ·Rogers Portable ..
 ·magicjack.com
| said by jibby:said by HiVolt:I thought Rogers didn't do per second billing anyway?
there are MSD codes that give per second billing (and other fun stuff) Enlarge...
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If you can't explain it simply, you don't understand it well enough. - Albert Einstein |
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Reviews:
·TekSavvy Cable
| said by J E F F:said by jibby:said by HiVolt:I thought Rogers didn't do per second billing anyway?
there are MSD codes that give per second billing (and other fun stuff) Enlarge... I'm not quite sure how the ins and outs of MSD codes work (i think they're supposed to be company plan discounts, but Rogers employees sometimes use them to give discounts that the normal system won't allow) but i know for sure there's one on my account that gives Per Second billing, free voicemail and unlimited text.
Those perks don't seem to show up in 'my account' and don't seem visible to phone reps, but the credits appear on my bill and i definitely get charged per second (after the first minute actually... first minute is always a full one).
For example, I don't have any text plan at all, but the Rogers usage tool shows unlimited and I've never been charged for a text.
As for actually getting one of the many different MSD codes added to your account, i have no idea how... |
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J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON Reviews:
·Rogers Hi-Speed
·Rogers Portable ..
·magicjack.com
| Okay..gotcha. I got an "MCD" code put on my device (text messaging) because of a dispute with the cable account. Seems that MCD's can only be put onto cell accounts.
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If you can't explain it simply, you don't understand it well enough. - Albert Einstein |
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| never heard of an MCD code, sounds like you got an MSD code to me. Even googling shows pretty much no results for Rogers MCD codes but lots for MSD. |
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