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porkrinds
Premium
join:2012-01-26
Brandon, FL

1 edit

[Internet] Slow Internet - Brighthouse RR 20Mbps - Brandon,FL

Hi, new member here and I was hoping someone could check this out or advise. I'm not sure what information is needed so please advise.

Speed tests (speedtest.tampabay.rr.com and »speedtest.bhn.net) are returning about 10Mbps the past few days, and I have been having trouble streaming videos from Youtube and similar. This is from a wired network both behind and not behind a router. I've reset the old cable modem (battery pull as well) and my router of course.

Router: Asus RT-16N (stock and TomatoUSB tried)
Cable Modem (from 192.168.100.1): SA DPC2203
Modem software: dpc2203-P10-0-v202r1262-110525as.bin
Hardware Version 1.1
Receive Power Level 5.1 dBmV
Transmit Power Level 48.0 dBmV

Any other information I can provide as requested.

Thanks!


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148

Re: [Internet] Slow Internet - Brighthouse RR 20Mbps - Brandon,F

Hi there...

Please PM me your modem MAC and IP address and I will get right on it

porkrinds
Premium
join:2012-01-26
Brandon, FL
Done, I think. Thanks


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148
reply to porkrinds
Hold tight...


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148

1 recommendation

reply to porkrinds
Hmm didn't get it...one more time

porkrinds
Premium
join:2012-01-26
Brandon, FL
hehe, still getting used to these forums. I think I got it this time. Looks like I msg'd myself last time

porkrinds
Premium
join:2012-01-26
Brandon, FL
reply to BHNtechXpert
Just checking to see if you got the message this time. Thanks


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148
reply to porkrinds
Yessir I did...forgive me for a bit...dealing with an issue that demands my undivided attention...I won't forget you but it may be an hour or two.

porkrinds
Premium
join:2012-01-26
Brandon, FL
no problem, I was just worried that I goofed again. Please, take your time. It's just reassuring that my message went through. Cheers and thanks for your services.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148
reply to porkrinds
Your levels are fine and no pkt loss. Please post screenshots of your poor speed test examples to our local BHN speedtest.

Thanks for being so patient...

porkrinds
Premium
join:2012-01-26
Brandon, FL
Will do once I get home from work this afternoon. I'll just update this post.

No problem, my issue isn't something I'd call even low priority. For what it's worth, things seemed better last night... I could at least stream some YouTube videos without hiccup (720p+).

I'll do a series of tests and take screenshots tonight.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148
reply to porkrinds
Porkinds don't use Youtube as your benchmark for connection issues as they are horribly unreliable. I'll wait for those results and we can take it from there.

porkrinds
Premium
join:2012-01-26
Brandon, FL

1 edit
Click for full size
bhn test #1
Click for full size
bhn test #2
Click for full size
tampabay.rr.com test #1
Click for full size
tampabay.rr.com test #2
Attached screenshots. First two are from speedtest.bhn.net and then second two are from speedtest.tampabay.rr.com. The only time it hits normal speed is the last time, and it only went that high near the end of the test.

It seems to be all over the place really. The BHN.net one barely broke 10-13Mbps near the end of the tests.

Maybe this is just normal, I dunno, it just feels slower than usual to me lately. :-)

Here are tracerts:
Tracing route to tampp-speedtest-01.noc.bhn.net [72.31.211.196]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  RT-485B39E84331 [192.168.1.1]
  2    45 ms    69 ms    85 ms  10.113.32.1
  3    11 ms     9 ms    14 ms  gig13-0-0-2027.tampfledc-rtr1.tampflrdc.rr.com [
65.32.25.18]
  4    63 ms    11 ms    73 ms  ge2-2-0.tampfledc-rtr3.tampflrdc.rr.com [65.32.1
3.62]
  5    98 ms    71 ms    10 ms  72-31-220-9.net.bhntampa.com [72.31.220.9]
  6    20 ms    63 ms    83 ms  tampp-speedtest-01.noc.bhn.net [72.31.211.196]
 
Trace complete.
 

Tracing route to speedtest.tampflrdc.rr.com [65.32.5.85]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  RT-485B39E84331 [192.168.1.1]
  2    41 ms     8 ms     9 ms  10.113.32.1
  3    23 ms    18 ms    10 ms  gig13-0-0-2027.tampfledc-rtr1.tampflrdc.rr.com [
65.32.25.18]
  4    34 ms    31 ms    38 ms  gig3-23.tampflerl-swt1.tampflrdc.rr.com [65.32.1
3.2]
  5    44 ms    23 ms    36 ms  speedtest-01.tampflrdc.rr.com [65.32.5.85]
 
Trace complete.
 

tim tim tim

join:2010-08-14
Lutz, FL
kudos:2
not normal

shibumi
Premium
join:2012-01-12
Seminole, FL
Out of curiosity (and sorry for butting in), but would it be normal to get half the speed results using the bhn.net site vs the rr.com sites?

Using speedtest.tampabay.rr.com or speedtest.tampabay.rr.com I can hit 20+ consistently.

Using speedtest.bhn.net I'm consistently getting ~11 - ~13 - but never the 20 that I would expect.

porkrinds
Premium
join:2012-01-26
Brandon, FL
I agree that I prefer tampabay.rr.com, I just see the BHN listed as something to test against. Apparently it uses a server in Tampa, just one more hop away.

And it could just be that my side is working fine and just the result of slow internet outside of the tampabay.rr.com domain.

I just wanted to have this checked out because the past few days things felt slow and I've had problems with my cable modems crapping out after 2-3 years... they replace it with the current model and all is well for awhile.

But yeah, it could be that nothing is the problem on the Brighthouse side, and that's fine.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148
reply to porkrinds
Please remove the router and rerun the tests direct connected to the modem.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148
reply to shibumi
said by shibumi:

Out of curiosity (and sorry for butting in), but would it be normal to get half the speed results using the bhn.net site vs the rr.com sites?

Using speedtest.tampabay.rr.com or speedtest.tampabay.rr.com I can hit 20+ consistently.

Using speedtest.bhn.net I'm consistently getting ~11 - ~13 - but never the 20 that I would expect.

Get with me when you get a moment...
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Einstein~


porkrinds
Premium
join:2012-01-26
Brandon, FL
reply to BHNtechXpert
I've done this already with similar tests as to what is attached (as stated in my first post). I'll run the tests again anyway. I'll have to use my laptop for this, and I'll reply back eventually.

Thanks for the follow up.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148
reply to porkrinds
Please check your PM for an important msg

porkrinds
Premium
join:2012-01-26
Brandon, FL
Click for full size
BHN TEST 1
Click for full size
BHN TEST 2
Click for full size
RR TEST 1
Click for full size
RR TEST 2
Thanks. Here are the screenshots of a direct connect. I'll PM you the IP and such and start doing as you requested in your PM to me.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148
reply to porkrinds
Got it...

porkrinds
Premium
join:2012-01-26
Brandon, FL
Click for full size
RR TEST
Click for full size
BHN TEST
Did one test each this morning... did anything change? The speeds are normal. 10:08am were when the tests were done.

Also the tool you have is up to 75 tests. I can let it run for at most 2 more hours (around noon) before people need the internet.

Here are two screenies.. again connected direct to modem.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148
reply to porkrinds
Click for full size
Yes it is better and no there have been no changes. Let it run through late this evening and limit your network activity to what we discussed please.

porkrinds
Premium
join:2012-01-26
Brandon, FL
Sure, I can let it run, but I'll need to hook backup to the router so people can use the internet around noon time. I will limit activity still as you request though.

Thanks for the nice graphic, it really did smooth out.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148
reply to porkrinds
It's not perfect but better. If you had a non turbo product the results would be nearly flatlined across but turbo does some funky things with testing so anything 20mbps or better is considered fine but as you can see it doesn't make for a pretty historical chart and if misread someone might think there was a problem where none exists.

porkrinds
Premium
join:2012-01-26
Brandon, FL
How's things looking? My connection has been mostly idle besides some web browsing.

Just ran another test at the RR tester and the BHN tester and results looked good. 25Mbps @ RR and 15-16Mbps @ BHN.

Do you need me to keep the applet running?


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148
reply to porkrinds
Not good at all. I'll get with you to get another tech out.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148
reply to porkrinds
BUT...the tests get horrible after you connected the router back to be honest with you....

porkrinds
Premium
join:2012-01-26
Brandon, FL
Hmm, I can't 'feel' the difference between connected direct and on router. I don't have another router to try right now, else I could try and confirm... best I can do is try something like DD-WRT or a different build of Tomato. But that won't really help if it's hardware.