US Cable Support > Bright House Networks > [Internet] Slow Internet - Brighthouse RR 20Mbps - Brandon,FL

[Internet] Slow Internet - Brighthouse RR 20Mbps - Brandon,FL

Re: [Internet] Slow Internet - Brighthouse RR 20Mbps - Brandon,F

Done, I think. Thanks

reply to porkrinds
Hold tight...

reply to porkrinds
Hmm didn't get it...one more time

hehe, still getting used to these forums. I think I got it this time. Looks like I msg'd myself last time

reply to BHNtechXpert
Just checking to see if you got the message this time. Thanks

reply to porkrinds
Yessir I did...forgive me for a bit...dealing with an issue that demands my undivided attention...I won't forget you but it may be an hour or two.

no problem, I was just worried that I goofed again. Please, take your time. It's just reassuring that my message went through. Cheers and thanks for your services.

reply to porkrinds
Your levels are fine and no pkt loss. Please post screenshots of your poor speed test examples to our local BHN speedtest.

Thanks for being so patient...

Will do once I get home from work this afternoon. I'll just update this post.

No problem, my issue isn't something I'd call even low priority. For what it's worth, things seemed better last night... I could at least stream some YouTube videos without hiccup (720p+).

I'll do a series of tests and take screenshots tonight.

reply to porkrinds
Porkinds don't use Youtube as your benchmark for connection issues as they are horribly unreliable. I'll wait for those results and we can take it from there.

bhn test #1

bhn test #2

tampabay.rr.com test #1

tampabay.rr.com test #2

Tracing route to tampp-speedtest-01.noc.bhn.net [72.31.211.196]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  RT-485B39E84331 [192.168.1.1]
  2    45 ms    69 ms    85 ms  10.113.32.1
  3    11 ms     9 ms    14 ms  gig13-0-0-2027.tampfledc-rtr1.tampflrdc.rr.com [
65.32.25.18]
  4    63 ms    11 ms    73 ms  ge2-2-0.tampfledc-rtr3.tampflrdc.rr.com [65.32.1
3.62]
  5    98 ms    71 ms    10 ms  72-31-220-9.net.bhntampa.com [72.31.220.9]
  6    20 ms    63 ms    83 ms  tampp-speedtest-01.noc.bhn.net [72.31.211.196]
 
Trace complete.
 

Tracing route to speedtest.tampflrdc.rr.com [65.32.5.85]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  RT-485B39E84331 [192.168.1.1]
  2    41 ms     8 ms     9 ms  10.113.32.1
  3    23 ms    18 ms    10 ms  gig13-0-0-2027.tampfledc-rtr1.tampflrdc.rr.com [
65.32.25.18]
  4    34 ms    31 ms    38 ms  gig3-23.tampflerl-swt1.tampflrdc.rr.com [65.32.1
3.2]
  5    44 ms    23 ms    36 ms  speedtest-01.tampflrdc.rr.com [65.32.5.85]
 
Trace complete.
 

not normal

Out of curiosity (and sorry for butting in), but would it be normal to get half the speed results using the bhn.net site vs the rr.com sites?

Using speedtest.tampabay.rr.com or speedtest.tampabay.rr.com I can hit 20+ consistently.

Using speedtest.bhn.net I'm consistently getting ~11 - ~13 - but never the 20 that I would expect.

I agree that I prefer tampabay.rr.com, I just see the BHN listed as something to test against. Apparently it uses a server in Tampa, just one more hop away.

And it could just be that my side is working fine and just the result of slow internet outside of the tampabay.rr.com domain.

I just wanted to have this checked out because the past few days things felt slow and I've had problems with my cable modems crapping out after 2-3 years... they replace it with the current model and all is well for awhile.

But yeah, it could be that nothing is the problem on the Brighthouse side, and that's fine.

reply to porkrinds
Please remove the router and rerun the tests direct connected to the modem.

reply to shibumi

reply to BHNtechXpert
I've done this already with similar tests as to what is attached (as stated in my first post). I'll run the tests again anyway. I'll have to use my laptop for this, and I'll reply back eventually.

Thanks for the follow up.

reply to porkrinds
Please check your PM for an important msg