see; i told you there was more than just the email. And its just more than signing that letter. TWC is only out for the $$ especially with those Sales Reps. They're paid base plus 75% commission they'll sell you the company if they could. And that was my point that you just can't sell the service there is MUCH more to it than just hooking up to it.
You request and then the company can either 1- approve or 2- deny.