said by sllywhtboy:
can you associate the signal levels with any environmental factors? high humidity, rain, snow, cold, ice?
Yes, but this here is a demonstration of WOW's utter disregard for proper network maintenance and repair. Or a demonstration of their complete incompetence. Take your pick at this point. I'm starting to lean toward "even if they knew how, they'd tell us to screw off because they're butthurt over being called out on improper network configurations." Would you gentlemen at WOW prefer it if I had Level3 and XO call you to tell you to stop passing 10net to them? I can certainly have them do that - I still have both NOCs on speed dial.
Regardless, that doesn't change the facts of:
Which show excessive latency, jitter, and packet loss to their core routing infrastructure
. If my DS3 was showing an average
of 100ms, I wouldn't just be screaming at XO and Level3, I'd be screaming at TAC and going through every item on the MIB to find out what was going wrong.
So far, all I see is the problem getting worse every day, and Wide Open West attempting to pull an ostrich. If they refuse to acknowledge the problem, then it will go away - or at least the customers will. Well, no. I'm not going away. And I know the proper authorities for each complaint, if they're going to continue to refuse to even make the most basic attempts to correct the issue.
hudiat, since they already know you, do me a favor. Next time you call? Drop these words on them: massive exposure of personally identifying information
and the CPE network is totally exposed to all customers
. If they don't call you back on THAT? Then we know they're just trying to make us go away.