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RootWyrm

join:2011-05-09
reply to sllywhtboy

Re: Cleveland West Side practically unusable since Jan 17

said by sllywhtboy:

can you associate the signal levels with any environmental factors? high humidity, rain, snow, cold, ice?

Yes, but this here is a demonstration of WOW's utter disregard for proper network maintenance and repair. Or a demonstration of their complete incompetence. Take your pick at this point. I'm starting to lean toward "even if they knew how, they'd tell us to screw off because they're butthurt over being called out on improper network configurations." Would you gentlemen at WOW prefer it if I had Level3 and XO call you to tell you to stop passing 10net to them? I can certainly have them do that - I still have both NOCs on speed dial.

Regardless, that doesn't change the facts of:
»/r3/smokepi···9502e68a
and
»/r3/smokepi···aa37e2a2

Which show excessive latency, jitter, and packet loss to their core routing infrastructure. If my DS3 was showing an average of 100ms, I wouldn't just be screaming at XO and Level3, I'd be screaming at TAC and going through every item on the MIB to find out what was going wrong.

So far, all I see is the problem getting worse every day, and Wide Open West attempting to pull an ostrich. If they refuse to acknowledge the problem, then it will go away - or at least the customers will. Well, no. I'm not going away. And I know the proper authorities for each complaint, if they're going to continue to refuse to even make the most basic attempts to correct the issue.

hudiat, since they already know you, do me a favor. Next time you call? Drop these words on them: massive exposure of personally identifying information and the CPE network is totally exposed to all customers. If they don't call you back on THAT? Then we know they're just trying to make us go away.


sllywhtboy

join:2001-11-13
Madison Heights, MI
said by RootWyrm:

tl;dr

actually meant for hudiat.


RootWyrm

join:2011-05-09
said by sllywhtboy:

said by RootWyrm:

tl;dr

actually meant for hudiat.

Sorry, should've been clearer. Rather aggravated with the situation for obvious reasons. Totally on me.

To the extent of my knowledge, huidat is served out of the same headend I am - Blaze Industrial, with Brook Park being serviced via a northeast running trunk and signal amps. (This may be incorrect, and I certainly welcome any clarification. It'd be the first response from WOW to date.) If the cabling hasn't changed overmuch - though it probably has - I'm serviced off the West Street overhead trunk through open junctions.
If I am correct though, I believe huidat is serviced by an overhead that runs West Bagley to Engle. Prior statements from WOW to a friend in the Brook Park service area indicated that service was unavailable due to max line distance being hit. So that's my guesstimate there - would be in the neighborhood of a 5-6 mile amped pull.

So, tl;dr version - when huidat and I both see signal degradation at similar levels? It will almost always indicate headend. I'll generally see signal degradation at higher levels and before huidat because my lines are known to be more vulnerable to weather related issues due to open junctions - which I'm pretty adamant about avoiding truck rolls on. (Unless WOW wants to swap to enclosures.) Because of pull distance, huidat's more likely to see headend problems before I am. If we're both seeing it, it's headend. If it's either one of us separately, it's the line.