 GonePremium
join:2011-01-24
Fort Erie, ON
kudos:1 | reply to jfmezei
Re: [Burloak] Usage Based Billing Nightmare Ah I missed that. I'll try to dig up more when I get to a computer. |
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to jfmezei
said by jfmezei:....The percentages refer to voting rights only
What is the URL of the parent page for that doc ?
I'd be curious to examine the equivalent sheets for B$ELL and some of the others.
--
"It's COLD in here, Mister (Premier) McGuilty !   - PLEASE, could I have just a wee piece of COAL for the fire ?"
-
Read about : »UBB Nightmare |
|
|
|
| reply to OhNo
So, whats the deal now, whats progress like with this one?
Time to sue Cogeco in court. Please keep us updated @OhNo |
|
GonePremium
join:2011-01-24
Fort Erie, ON
kudos:1 | reply to Davesnothere
»www.crtc.gc.ca/ownership/eng/title_org.htm
And yeah, Rogers has ~40% of the equity in Cogeco Inc and 23% of Cogeco Cable, but the voting shares are much much lower as indicated on the charts. Henri Audet has something like 80% of those. |
|
| reply to OhNo
Don't fret young sot. I'm sure once the media gets a hold of this story Cojippo and the country of Canada will be ridiculed for quite some time over this. |
|
 elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand
 ·Cybersurf Intern..
| reply to Chucks truck
Re: [Burloak] Usage Based Billing Nightmare They got some bad press, how many here can switch to a competitors product? They don't and won't care, a regular troll here had said it best, he used the bandwidth and has to pay for it ( or rather has paid for it). I'm nit saying it's right nor is the gouging right , but he did use nearly 700gb of bandwidth .
I agree not being notified is outrageous , but they cover their asses by providing an inaccurate meter and hiding behind their TOS.
How many other customers can switch?
The problem that's been rehashed many time , There is no Choice.
Cogeco and the rest of the cartel can continue to gouge their customers, because in many parts if the country there is nowhere to go.
This what you get when you allow the government to take a free market stance. The current one has allowed these companies to control all facets of our Internet, broadcast, the distribution of those broadcasters and finally our telecommunications .
Even when found guilty of some rule or regulation , they deny , snub their noses and/or delay the final result.
When an upstart like Teksavvy starts to grow too bug, the same cartel start putting up blocks . Many of you frequent the Teksavvy forums and read the complaints, how many more are just switching back into the arms of the cartel? The churn on cable must be huge, long term customers I've had private conversations with are thinking about switching.
/soapbox
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake....... |
|
OhNo
join:2012-01-17
Burlington, ON | I got the only plan that would work for my family as they do not have a competitive or unlimited plan like other ISPs. I know I will be over the monthly bandwidth and was happy paying the $50 overage. Had I known about the switch to the unlimited cap I could have switched to the business plan.
My ISP is holding back its customers from the truly great things the internet now offers. I shouldn't have to monitor a meter 24/7 in fear of getting dinged just because I want to watch a few HD videos in a month. The reason I watch videos online is because their TV service (VOD and PPV) has poor pricing and selection. Simply downloading a game off Steam could chew up a tenth of my bandwidth for the month.
Over $100 a month just on internet...for what? Does it really need to cost that much? Or should we be getting lots more? If you ask for that kind of money, deliver on your services and show me value. |
|
OhNo
join:2012-01-17
Burlington, ON | reply to OhNo
quote:
Thank you for taking the time to contact us via email at Cogeco Cable.
In an effort to assist you as efficiently as possible, please supply us with your account information (including your Cogeco account number, where applicable) in addition to the nature of your concerns. Upon receipt of this information, we will have your inquiries addressed immediately.
Our internet packages have changed, effective as of Oct 1, 2011, and we have made efforts to inform all of our current customers aware of this change. We did send out letters to all of our customers making them aware of this change in August 2011.
We do apologize if you had not received this letter, as we had sent them out to all customers. If you would like to speak to a representative directly please feel free to contact us directly at 1-800-267-9000. Agents are available from 7:00 AM to 9:00 PM to assist you.
Thank you for your patience and understanding,
Cogeco Customer Service
chs
This is the response I got from my letter. I have already tried contacting Cogeco to have the issue resolved a month ago! It obviously wasn't resolved and that is why it has escalated to this point. Thank you again for pointing out that letters are sent out. My issue is well documented and they know who I am...why ask for my account information again?! |
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 |
Looks like an eMail 'Bot to me.
They match certain key words and deleiver a response.
Your past history is irrelevant to them. |
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to Gone
said by Gone:
»www.crtc.gc.ca/ownership/eng/title_org.htm
And yeah, Rogers has ~40% of the equity in Cogeco Inc and 23% of Cogeco Cable, but the voting shares are much much lower as indicated on the charts. Henri Audet has something like 80% of those.
Thanks. |
|
 dillyhammerBack to TeksavvyPremium,MVM
join:2010-01-09
Hamilton, ON
kudos:9
 ·Cogeco Cable
·TekSavvy DSL
·Caneris
 ·voip.ms
| reply to elwoodblues
said by elwoodblues:I agree not being notified is outrageous , but they cover their asses by providing an inaccurate meter and hiding behind their TOS.
This is where that "light regulatory touch" fails its citizens immensely.
If we had a government even half-assed willing to enforce some basic consumer protection laws, all this would be moot.
At the very least, a consultation should be launched, involving all ISPs, revolving around a set of standards for data usage metering and billing. Now is the time, and OhNo's predicament (The Cogeco Bills for $2500) is the poster child for that consultation.
But it's getting bloody ridiculous. There are so many fronts upon which to battle these days - the product of years of unchecked media concentration. The last decade has been pathetic in that regard.
Canadians really should be outraged.
Mike
--
Cogeco - The New UBB Devil
»[Burloak] Usage Based Billing Nightmare |
|
dillyhammerBack to TeksavvyPremium,MVM
join:2010-01-09
Hamilton, ON
kudos:9 Reviews:
·Cogeco Cable
·TekSavvy DSL
·Caneris
·voip.ms
| reply to OhNo
Issue tweeted by Peter Nowak yesterday.
»twitter.com/peternowak
Also tweeted by Mark Goldberg, but I sense he's a bit skeptical on the authenticity of the complaint, the timing of it etc.
»twitter.com/Mark_Goldberg
I'm not, however.
Some trackbacks:
»topsy.com/www.dslreports.com/sho···s-118090
Mike
--
Cogeco - The New UBB Devil
»[Burloak] Usage Based Billing Nightmare |
|
OhNo
join:2012-01-17
Burlington, ON
2 edits | If he's skeptical he can contact me directly. I can give him my info through you if he wishes.
Same goes with Mr. Nowak. I'm more than willing to speak to them directly. UBB needs to be changed and I welcome the exposure they can bring to it.
Cogeco's bills reflect back dated usage. The December 15th withdrawl from my account (usage from October) was why I called to inquire and found out my services had been changed on me. That meant I was to expect another insane UBB penalty for November and what I had used up to December 22nd of that month. Not too sure why Mark is skeptical about the billing. |
|
dillyhammerBack to TeksavvyPremium,MVM
join:2010-01-09
Hamilton, ON
kudos:9 Reviews:
·Cogeco Cable
·TekSavvy DSL
·Caneris
·voip.ms
4 edits | said by OhNo:Not too sure why Mark is skeptical about the billing.
He's a lawyer.
But also a voice in the industry, and extremely knowledgeable.
Thanks for the clarification. I didn't need it, but I'll pass it along. Cogeco's modus operandi with you was EXACTLY what they did with me, almost to a tee. Over the cap in November, over in cap December, I get a call December 31 telling me. It's almost like a year end thing to pump their fiscal year end numbers for their investor reports.
Which is all UBB has ever been about anyway.
Please, feel free to contact them directly and let them know you're following up on my emails, and that you're the original OP here in this thread. They are very aware of what's going on.
Mike
--
Cogeco - The New UBB Devil
»[Burloak] Usage Based Billing Nightmare |
|
| reply to OhNo
Somehow I always knew Cogeco would lead the charge in outrageous UBB charges.
They are like Rogers little evil brother with clients that are way more passive and naive to getting ripped off, so they know they can get away with it. |
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by NoSuprise :....with clients that are way more passive and naive to getting ripped off, so they know they can get away with it.
....or clients in smaller market demographics where there is less other choice of ISPs for subscribers.
Cogeco KNOWS what they have, and are milking it - MOOOOOOOOOO ! |
|
 A LurkerPremium
join:2007-10-27
Burlington, ON | reply to OhNo
I think the thing that others have mentioned is that time and time again people have pointed out how metered internet needs to have verified meters. I have no issues with overages (on a business account), and I have no issues with more usage being reported than I've done. My numbers are pretty much always higher on my router than Cogeco reports. And before someone asks, I trust the router numbers. On days when I've done nothing but download from usenet (no surfing) the amount in my download directory matches the router, not Cogeco. |
|
A LurkerPremium
join:2007-10-27
Burlington, ON | 
Daily comparison | 
Three exceptions |
|
|
 StECProudPremium
join:2003-11-27
NiagaraFalls | reply to OhNo
WOW this is insane, please do not let this get swept under the carpet!!! An example needs to be made of this to help the fight against UBB in any form here in Canada!
I wish you all the best in this fight!
--
Stec-Net Online Community! |
|
