O Canada! > Canadian > Cogeco > [Burloak] Usage Based Billing Nightmare

reply to Davesnothere

Re: [Burloak] Usage Based Billing Nightmare

reply to dillyhammer

Just because I have a lot of respect for the Cogeco employees and am thankful for the help they offer does not mean that I am going to let up on my criticism of the cataclysmic dive that Cogeco has taken as a company over the last few years, either.

And really, think of it this way guys - if the experience as a customer has gotten this bad due to, you know, having to write-off failed ventures in Europe due to an inability to compete without a protectionist government to bail you out, just imagine how bad it must have also gotten to be an employee as well.

+1

Have had help from both Krispy & Marcer in the past. I agree with all the other stuff you said as well.

reply to OhNo
Because of this issue I opted to go for TSI. I am able to get 25/7, the cap is 300GB and unlimited between 2am to 8am. If I do happen to go over they are incredibly reasonable (by reasonable I mean I won't have to remortage the house). There have been a few occasions where it has gone down for 5 minutes. Overall, couldn't be happier. Cogeco would not be able to have provided me with a service like this AND then be affordable.

reply to Gone
Agreed. I don't think we need to / should let up. I certainly won't. I just may be a bitmore strategic about where I let loose, pick my battles in such a way that new users or those seeking help don't scurry away fearing for their lives.



@n3k0

I did not have many dealings with Krispy, though I do remember some passionate exchanges on the issue of Cogeco's meter reliability and accuracy. For the longest time I believed metering was done at the CMTS and she on the modem. She wound up being right and I ate one of those nasty sandwiches of which we do not speak.

Marcer is a champ for sure. Pretty rare to find people like that who seem to genuinely draw pleasure from helping others. I think he'd be one of those guys that, regardless of how bad things got at Cogeco, he'd just put his head down and keep doing what he's doing. Cogeco would be a far better company if they put him in charge, tell you what.

Mike
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Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch

I think most people feel frustrated because at the end of the day there really isn't a choice. Phone, Internet are no longer a luxury/option for most people anymore. I simply cannot do my job without them, and that is the sad reality.

Like many, I have scaled back my TV package and continue to do so. For the past 2 years we have negotiated a 'better' promo-pricing with Cogeco to at least get our bills down a bit.

I have had no complaints about the reliability of the internet service, although the past few months have started to see peak time slow downs. The TV service remains abysmal, and I end up watching x264 rips of my favorite shows anyway (despite paying for the channels) - the quality far surpasses Cogeco's HD feed.

I actually have given up venting. The big 3 don't really care, it is all about maximizing profits and that is their prerogative. They have been able to minimize service and take advantage of customers due to lack of choice/competition. Again, many of us would simply change service providers if the choice was there.

For me, I see little point in raging against the wall. It isn't going to move. I have negotiated the best deal I could up until now. With Smart offering a resold product in my area, I will be switching to them at the end of my current term. Cogeco will know why.

We will likely keep basic home phone services, but cancel everything else. Nothing personal, I just finally have a choice and will move to a superior product at less cost.

Ultimately, as more customers do this, it will no longer be a feasible business model to cut service, quality and treat your source of income like dirt.

Maybe then we will see a philosophical shift.

reply to diskdocx

reply to Davesnothere
I suppose time will tell if it also affects GougeCO

reply to OhNo
They lost me as of April 9th. Never again.

reply to dillyhammer

 
Well folks, I'm pleased to report that this and all of our other FAVE threads in the GOUGEco forum seem to have survived the apocalypse at DSLR.

Awesome.

Let's get back at it then, shall we?



Mike

So, did the OP ever get back to us with a resolution to his ordeal?

Oh, & welcome back everyone

reply to nek0