O Canada! > Canadian > Cogeco > [Burloak] Usage Based Billing Nightmare

Did the OP ever acknowledge the e-mails that are sent out that notify us that we are reaching our cap?

Cogeco should be forced into providing a method to supply an alternate email address to send these notifications.

sorry to hear about your mix-up, but how did you go through a terabyte in a month?

The CCTS is free. Why not file your complaint along with all the dates/times you have called cogeco or communicated with them?

Half your complaint is already done. include this latest complaint in your formal complaint to the CCTS.

It's free for you and binding on cogeco.

»www.ccts-cprst.ca/

This absolutely belongs on the front page as headline news.

It's beyond ridiculous. Beyond obscene.

I was made aware of this beforehand, but had no idea of the amounts, which are... well, there's just no words to adequately describe what this is.

First things first. I would think the following people need to get a hold of this:

Guy Caron, NDP industry critic
»guycaron.ndp.ca/

Geoff Regan, Liberal industry critic
»www.geoffregan.ca/

André Bellavance, Bloc industry critic, just for the hell of it

Steve Anderson, Open Media
openmedia.ca

Charlie Angus, NDP
»charlieangus.ndp.ca/

Michael Geist
»www.michaelgeist.ca/content/view/767/157/

Rosie DiManno, Toronto Star Columnist
»www.thestar.com/news/columnists/···no-rosie

I would certainly bring it to the attention, just for completeness, to Christian Paradis, Industry Minister, and the PMO's office.

»www.christianparadis.com/contact/
»pm.gc.ca/eng/contact.asp?featureId=10

Here's what I would do.

All services with Cogeco would be cut. Today. Everything. Their equipment would be removed from my property. It would be the last day I do business with them, and I would make it my personal mission in life to proactively take away as much business from Cogeco as humanly possible.

I'd call Shaw Direct for television, and TSI or some other indie for DSL - unlimited. I wouldn't even wait for the new stuff to be installed, I'd go without until it was. Whatever the hell is going on, you and your finances are in extreme danger.

Next, all access to bank accounts or creditr cards by Cogeco would be terminated. I'd be doing that both by phone, and by faxing a letter to their legal offices terminating any previously granted access to direct withdrawal etc.

Next, I'd package this all up and send it off to CCTS as a formal complaint, as a matter of principle. If you search "inaccurate meters" in this forum you get all kinds of crazy anecdotal information, with some meter screen grabs, of just how broken the meters are. I'd put that in too, just for the hell of it.

»www.ccts-cprst.ca/

Next, Id be calling the Lawyer Referral Service and asking for a referral to a lawyer to discuss this with. Preferably a litigation specialist.

1-800-268-8326

That'll get you a 30 minute consultation at no cost to you.

Holy shit.

Mike

Remember people he doesn't have to PM his details the amounts on the bills can be searched and identified.

Then on the auspices on a follow up call to his earlier inquires a manger will contact him to make everything "ok" and we will never hear from him again.

Does anyone know of any contacts at CTV or the Toronto Star? Citytv used to love stuff like this, but they're owned by Rogers and I'm not sure how much a company owned by another cable company would want to paint their brothers in arms in a bad light.

People, think about it. Even if you are in a situation like me (6m max on DSL), consider indie ISP's that offer MLPPP. Whether you take a data cap or go unlimited its going to be way cheaper than Cogeco.

No joke, I'm signing for my mortage of my first place this Monday.

$2500 man. That's groceries for a family of 4 for 6 months. Seriously. I can't get over this. It's bloody criminal, or should be.

Mike

I'd probably quit cogeco too after seeing this, but all I could get is 5megs.....

People, think about it. Even if you are in a situation like me (6m max on DSL), consider indie ISP's that offer MLPPP. Whether you take a data cap or go unlimited its going to be way cheaper than Cogeco.

I think I'll just go with a 25/7 dry loop (unlimited if possible, higher cap at a minimum). Cut my bill in half.

Never thought I'd hear myself saying the thought of giving Cogeco money was worse than giving B#ell money, but that's where I'm at. Nice fscking competitive environment we have eh?

If this was a gas station over-billing, the owner and clerks would go to jail.

What a fucked up world we live in when BCE is the lesser of the two evils!

I'm surprised more people aren't playing the "I run a home-based business and need a business account" card. With the way regulatory environment surrounding business accounts and the competition concerns, it is highly unlikely Cogeco will ever start charging overages on business accounts, and on the very super tiny remote off-chance that they do, the limits will be huge compared to what they are in residential.

Exactly.

I had 2 X 5/1 dry loops from TSI and it rocked. Sure it was only 10/2, but it was far less than what I'm paying now and the cap was 600GB (at that time).

I think I'll just go with a 25/7 dry loop (unlimited if possible, higher cap at a minimum). Cut my bill in half.

Never thought I'd hear myself saying the thought of giving Cogeco money was worse than giving B#ell money, but that's where I'm at. Nice fscking competitive environment we have eh?