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Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to warning

Re: [Burloak] Usage Based Billing Nightmare

said by warning :

Did the OP ever acknowledge the e-mails that are sent out that notify us that we are reaching our cap?

He is probably among the many thousands with more and more being added every day who do not use Cogeco's email addresses at all, and instead uses Gmail, Yahoo, Hotmail or his own online service for email. As a result, he probably never got the notices. I, for example, use my first name @ my last name.com for an email address hosted on Google Apps. I haven't touched Cogeco email since the early 2000s.

Cogeco should be forced into providing a method to supply an alternate email address to send these notifications.


dillyhammer
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Scarborough, ON
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said by Gone:

Cogeco should be forced into providing a method to supply an alternate email address to send these notifications.

That was the BS excuse they gave me when they first started billing UBB and burned me for 2 months overages, in months 1 and 2. That cost them a year+ of my business. How did I find out? A bloody phone call on New Years Eve.They refused to use my personal email as the notification for billing issues, stating that it raised privacy concerns. Total bullshit.

I've never used Cogeco email at all - and still don't, not even their smtp servers - AFAIC totally unreliable.

Mike
--
Cogeco - The New UBB Devil


ruddypict

join:2010-03-24
kudos:2
reply to cog_biz_user
said by cog_biz_user:

sorry to hear about your mix-up, but how did you go through a terabyte in a month?

This is really not hard to do if you have multiple people, business or power user needs.


ruddypict

join:2010-03-24
kudos:2
reply to wowzers
said by wowzers :

The CCTS is free. Why not file your complaint along with all the dates/times you have called cogeco or communicated with them?

Half your complaint is already done. include this latest complaint in your formal complaint to the CCTS.

It's free for you and binding on cogeco.

»www.ccts-cprst.ca/

The OP should do this -- in addition to, not in lieu.

We need to bring lots of attention to this, this is why usage based billing is BAD, especially when there are no caps on overage!


ruddypict

join:2010-03-24
kudos:2
reply to dillyhammer
said by dillyhammer:

This absolutely belongs on the front page as headline news.

It's beyond ridiculous. Beyond obscene.

I was made aware of this beforehand, but had no idea of the amounts, which are... well, there's just no words to adequately describe what this is.

First things first. I would think the following people need to get a hold of this:

Guy Caron, NDP industry critic
»guycaron.ndp.ca/

Geoff Regan, Liberal industry critic
»www.geoffregan.ca/

André Bellavance, Bloc industry critic, just for the hell of it

Steve Anderson, Open Media
openmedia.ca

Charlie Angus, NDP
»charlieangus.ndp.ca/

Michael Geist
»www.michaelgeist.ca/content/view/767/157/

Rosie DiManno, Toronto Star Columnist
»www.thestar.com/news/columnists/···no-rosie

I would certainly bring it to the attention, just for completeness, to Christian Paradis, Industry Minister, and the PMO's office.

»www.christianparadis.com/contact/
»pm.gc.ca/eng/contact.asp?featureId=10

Here's what I would do.

All services with Cogeco would be cut. Today. Everything. Their equipment would be removed from my property. It would be the last day I do business with them, and I would make it my personal mission in life to proactively take away as much business from Cogeco as humanly possible.

I'd call Shaw Direct for television, and TSI or some other indie for DSL - unlimited. I wouldn't even wait for the new stuff to be installed, I'd go without until it was. Whatever the hell is going on, you and your finances are in extreme danger.

Next, all access to bank accounts or creditr cards by Cogeco would be terminated. I'd be doing that both by phone, and by faxing a letter to their legal offices terminating any previously granted access to direct withdrawal etc.

Next, I'd package this all up and send it off to CCTS as a formal complaint, as a matter of principle. If you search "inaccurate meters" in this forum you get all kinds of crazy anecdotal information, with some meter screen grabs, of just how broken the meters are. I'd put that in too, just for the hell of it.

»www.ccts-cprst.ca/

Next, Id be calling the Lawyer Referral Service and asking for a referral to a lawyer to discuss this with. Preferably a litigation specialist.

1-800-268-8326

That'll get you a 30 minute consultation at no cost to you.

Holy shit.

Mike

Wow that's a great lineup dillyhammer!


dillyhammer
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reply to peterboro
said by peterboro:

Remember people he doesn't have to PM his details the amounts on the bills can be searched and identified.

Then on the auspices on a follow up call to his earlier inquires a manger will contact him to make everything "ok" and we will never hear from him again.

You know what? That's a tough call. We're not talking a couple hundred bucks here. We're talking $2500+. That's a lot of bread and butter.

If I got a call saying "wipte the slate clean and we'll reverse all $2500... man.... I dunno.... I got a family to feed and bills to pay, a lot of which won't happen with that $2500 missing.

All that said, this can't help but me a major PR black eye for Cogeco, notwithstanding any amicable resolution. It's just too bloody ugly. In either official language.

--
Cogeco - The New UBB Devil

OhNo2

join:2012-01-17
Burlington, ON
reply to Gone
No joke, I'm signing for my mortage of my first place this Monday.


ruddypict

join:2010-03-24
kudos:2
reply to dillyhammer
said by dillyhammer:

said by Gone:

This was only a matter of time. Lord god almighty.

Word.

I can't get over it. I'm making arrangements next week for DSL, chopping Cogeco, $75 ETF be damned. I can't do business with a company like that. Fsck that. Never thought I'd say it, but... worse than B#ell.

Net loss to Cogeco for my lost business in the next year - $1593.

Mike

I have been waiting on some IISP's to finalize costing. Now I might not wait.

People, think about it. Even if you are in a situation like me (6m max on DSL), consider indie ISP's that offer MLPPP. Whether you take a data cap or go unlimited its going to be way cheaper than Cogeco.


ruddypict

join:2010-03-24
kudos:2
reply to Gone
said by Gone:

Does anyone know of any contacts at CTV or the Toronto Star? Citytv used to love stuff like this, but they're owned by Rogers and I'm not sure how much a company owned by another cable company would want to paint their brothers in arms in a bad light.

I would submit it anyway. Either they'll cover it, which is good -- or they won't and we can point out how cable owned media won't cover the story.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to ruddypict
said by ruddypict:

People, think about it. Even if you are in a situation like me (6m max on DSL), consider indie ISP's that offer MLPPP. Whether you take a data cap or go unlimited its going to be way cheaper than Cogeco.

I'm surprised more people aren't playing the "I run a home-based business and need a business account" card. With the way regulatory environment surrounding business accounts and the competition concerns, it is highly unlikely Cogeco will ever start charging overages on business accounts, and on the very super tiny remote off-chance that they do, the limits will be huge compared to what they are in residential.


Gone
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join:2011-01-24
Fort Erie, ON
kudos:4
reply to OhNo2
said by OhNo2:

No joke, I'm signing for my mortage of my first place this Monday.

Dude!


ruddypict

join:2010-03-24
kudos:2
reply to dillyhammer
said by dillyhammer:

$2500 man. That's groceries for a family of 4 for 6 months. Seriously. I can't get over this. It's bloody criminal, or should be.

Mike

If this was a gas station over-billing, the owner and clerks would go to jail.


ruddypict

join:2010-03-24
kudos:2
reply to Farchord
said by Farchord:

I'd probably quit cogeco too after seeing this, but all I could get is 5megs.....

I dunno about you, but seeing the OP's bill, 5 megs isn't so bad.

If speed is an issue, you can always get MLPPP.


dillyhammer
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reply to ruddypict
said by ruddypict:

People, think about it. Even if you are in a situation like me (6m max on DSL), consider indie ISP's that offer MLPPP. Whether you take a data cap or go unlimited its going to be way cheaper than Cogeco.

Exactly.

I had 2 X 5/1 dry loops from TSI and it rocked. Sure it was only 10/2, but it was far less than what I'm paying now and the cap was 600GB (at that time).

I think I'll just go with a 25/7 dry loop (unlimited if possible, higher cap at a minimum). Cut my bill in half.

Never thought I'd hear myself saying the thought of giving Cogeco money was worse than giving B#ell money, but that's where I'm at. Nice fscking competitive environment we have eh?

Mike
--
Cogeco - The New UBB Devil


ruddypict

join:2010-03-24
kudos:2
reply to Gone
said by Gone:

said by warning :

Did the OP ever acknowledge the e-mails that are sent out that notify us that we are reaching our cap?

He is probably among the many thousands with more and more being added every day who do not use Cogeco's email addresses at all, and instead uses Gmail, Yahoo, Hotmail or his own online service for email. As a result, he probably never got the notices. I, for example, use my first name @ my last name.com for an email address hosted on Google Apps. I haven't touched Cogeco email since the early 2000s.

Cogeco should be forced into providing a method to supply an alternate email address to send these notifications.

Good idea Gone. I'm in the same boat, I kicked Cogeco email to the curb. Getting notifications on email I actually use would be nice.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to dillyhammer
said by dillyhammer:

I think I'll just go with a 25/7 dry loop (unlimited if possible, higher cap at a minimum). Cut my bill in half.

As I've said and I'm sure I will say again - you lucky sonofabitch. My heart sank so much when I checked my old address in Niagara Falls and saw it qualified for 16/1 DSL. *sigh* The price way pay for love...

said by dillyhammer:

Never thought I'd hear myself saying the thought of giving Cogeco money was worse than giving B#ell money, but that's where I'm at. Nice fscking competitive environment we have eh?

Yes! What a fucked up world we live in when BCE is the lesser of the two evils!


dillyhammer
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reply to ruddypict
said by ruddypict:

If this was a gas station over-billing, the owner and clerks would go to jail.

And the fines would be 5, 6 and 7 digits for each of them.

But for data?

Measurement Canada: "Not within our mandate".

Mike
--
Cogeco - The New UBB Devil


dillyhammer
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reply to Gone
said by Gone:

What a fucked up world we live in when BCE is the lesser of the two evils!

Which I see your new avatar reflects quite nicely.



Mike
--
Cogeco - The New UBB Devil


ruddypict

join:2010-03-24
kudos:2
reply to Gone
said by Gone:

I'm surprised more people aren't playing the "I run a home-based business and need a business account" card. With the way regulatory environment surrounding business accounts and the competition concerns, it is highly unlikely Cogeco will ever start charging overages on business accounts, and on the very super tiny remote off-chance that they do, the limits will be huge compared to what they are in residential.

We use our home connection for several business reasons. But there's no way I would sign up for Cogeco Business. If this company would gleefully charge a user several thousands of dollars in overage... its just a matter of time before they start billing business customers.

If they would man up and say "Business is unlimited" I would be there. Their shady practice of "Teehee we won't charge you right now" just smacks way too close of when they used to do that on residential.

How funny though, they just sent my wife adverts to switch her business to Cogeco internet/voip... no thanks we're staying with Caneris business DSL, they don't bill thousands of dollars per month.


ruddypict

join:2010-03-24
kudos:2
reply to dillyhammer
said by dillyhammer:

Exactly.

I had 2 X 5/1 dry loops from TSI and it rocked. Sure it was only 10/2, but it was far less than what I'm paying now and the cap was 600GB (at that time).

See I could live in 600GB no problem. I would save a ton of money doing installs remotely instead of burning up gas money.

Currently I would rather buy gas and waste my time driving -- the gas station is monitored by weights and measures so I don't have to worry about a $2400 fill up!!!

said by dillyhammer:

I think I'll just go with a 25/7 dry loop (unlimited if possible, higher cap at a minimum). Cut my bill in half.

Lucky devil. I would already be switched over!

said by dillyhammer:

Never thought I'd hear myself saying the thought of giving Cogeco money was worse than giving B#ell money, but that's where I'm at. Nice fscking competitive environment we have eh?

Too bad e2fsck doesn't work on them!


dillyhammer
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reply to OhNo2
said by OhNo2:

No joke, I'm signing for my mortage of my first place this Monday.

Oh. Jeez.

Tough time to get TOTALLY RIPPED OFF BY COGECO for $2500.

As an odd coincidence, after I bought my first house I got spanked big time for unexpected expenses. Legal fees went up, lawn mower, rakes, hose, furnace filters, all kinds of little shit came out of the woodwork I didn't see coming. Total was about $2500.

Mike
--
Cogeco - The New UBB Devil


ruddypict

join:2010-03-24
kudos:2
said by dillyhammer:

Tough time to get TOTALLY RIPPED OFF BY COGECO for $2500.

As an odd coincidence, after I bought my first house I got spanked big time for unexpected expenses. Legal fees went up, lawn mower, rakes, hose, furnace filters, all kinds of little shit came out of the woodwork I didn't see coming. Total was about $2500.

Mike

Ah the good old homebuyer's curse. In my case lightning hit my house and burned every single appliance I owned. Shortly thereafter my pool emptied into my basement.


dillyhammer
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reply to peterboro
said by peterboro:

Remember people he doesn't have to PM his details the amounts on the bills can be searched and identified.

I'm sure by now they know exactly who they're dealing with. I'd think it yet another gaff if they didn't and already have some plan to smooth this shit out. It's going to get fugly.

Mike
--
Cogeco - The New UBB Devil


dillyhammer
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reply to ruddypict
said by ruddypict:

In my case lightning hit my house and burned every single appliance I owned. Shortly thereafter my pool emptied into my basement.



Mike

(Remind me to NEVER hang out with you)
--
Cogeco - The New UBB Devil


ruddypict

join:2010-03-24
kudos:2
said by dillyhammer:



Mike

(Remind me to NEVER hang out with you)

Tell ya what, let me use that nifty avatar and I'll promise to keep my bad mojo at bay


dillyhammer
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said by ruddypict:

Tell ya what, let me use that nifty avatar and I'll promise to keep my bad mojo at bay

LMAO. In that case, please do.



Mike
--
Cogeco - The New UBB Devil
»[Burloak] Usage Based Billing Nightmare

OhNo2

join:2012-01-17
Burlington, ON
reply to dillyhammer
Beans and rice for the next few months I guess...maybe spice things up with rock soup every now and again.


Davesnothere
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reply to dillyhammer
 
This is pretty crazy, and I'm still on Page 1 of the thread.

We should also give Peter Nowak (former CBC staff writer who is on our side) a heads-up on this, plus CBC, Globe and Mail - if someone has not already.
--

"It's COLD in here, Mister (Premier) McGuilty ! - PLEASE, could I have just a wee piece of COAL for the fire ?"


ptrowski
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Putnam, CT
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reply to ruddypict
said by ruddypict:

said by dillyhammer:

Tough time to get TOTALLY RIPPED OFF BY COGECO for $2500.

As an odd coincidence, after I bought my first house I got spanked big time for unexpected expenses. Legal fees went up, lawn mower, rakes, hose, furnace filters, all kinds of little shit came out of the woodwork I didn't see coming. Total was about $2500.

Mike

Ah the good old homebuyer's curse. In my case lightning hit my house and burned every single appliance I owned. Shortly thereafter my pool emptied into my basement.

I know you Canadians do things differently but maybe move your pool from the living room to outside the house.
Joking aside, I feel for the OP and it is fantastic to see all of you rallying around him to help the situation and spread the word. Keep on fighting!
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

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elwoodblues
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reply to Gone
said by Gone:

said by warning :

Did the OP ever acknowledge the e-mails that are sent out that notify us that we are reaching our cap?

He is probably among the many thousands with more and more being added every day who do not use Cogeco's email addresses at all, and instead uses Gmail, Yahoo, Hotmail or his own online service for email. As a result, he probably never got the notices. I, for example, use my first name @ my last name.com for an email address hosted on Google Apps. I haven't touched Cogeco email since the early 2000s.

Cogeco should be forced into providing a method to supply an alternate email address to send these notifications.

I'm the same, when I was on Rogers I never used their email sever, I too have my own domain, with Distributel they have my domain account in case they need to get in touch.

Rogers never asked, or they have have set up an account I never used, and was full of their crap.
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......