said by wowzers :
The CCTS is free. Why not file your complaint along with all the dates/times you have called cogeco or communicated with them?
Half your complaint is already done. include this latest complaint in your formal complaint to the CCTS.
It's free for you and binding on cogeco.
The OP should do this -- in addition to, not in lieu.
We need to bring lots of attention to this, this is why usage based billing is BAD, especially when there are no caps on overage!