Cogeco User Socked With Thousands in Overages > Who is responsible

Who is responsible

I think the bigger question is why didn't Cogeco call him to tell him the metre had ran up so high. Cell phone companies do it for roaming fees and overages. If the metre has no upper limit, Cogeco should be obliged to do the same.

I really hope this guy calls up CTV (Citytv won't touched it - owned by Rogers after all) or the Toronto Star and gets them to run with it. This sort of stuff is insane.

Funny I was just about to mention similar situations with cell phone companies. I thought the problem was that cell phone companies DO NOT contact the customer when they are incurring high overages. Perhaps the situation is different in Canada?

It would be very courteous of Cogeco to have called the customer when his account showed highly irregular expenses incurred. Courtesy isn't so much a priority these days...it's all about legal responsibility now, which is why Cogeco is insisting they sent the customer a letter.

If this customer receives full/nearly full reversal of the costs incurred, does this mean everyone should receive similar treatment if they receive bill with similar costs? I realize it may seem like I'm in favor of Cogeco, when I am not whatsoever. I am trying to find a balance between both sides, if such a thing is possible.
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"Suddenly everything is fainting, falling from a broken ladder's rung. There's a jolt exhilarating from the phone I'm holding...
I hear the words of what I'll become, how eager the hands that reach for love." - Blind Melon - New Life

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