Topic 'Re: Who is responsible' in forum '' - dslreports.com http://www.dslreports.com/forum/Re-Who-is-responsible-26820003 en Sun, 19 May 2013 07:34:03 EDT Sun, 19 May 2013 07:34:03 EDT Re: Who is responsible http://www.dslreports.com/forum/Re-Who-is-responsible-26829850 said by drjp81:

CTV is owned by bell. They surely have similar plans down the pipe...

Being owned by Bell would mean that they would love to make their competition look horrid.]]> http://www.dslreports.com/forum/Re-Who-is-responsible-26829850 Mon, 30 Jan 2012 08:56:53 EDT Re: Who is responsible http://www.dslreports.com/forum/Re-Who-is-responsible-26829637 said by Gone:

I think the bigger question is why didn't Cogeco call him to tell him the metre had ran up so high. Cell phone companies do it for roaming fees and overages. If the metre has no upper limit, Cogeco should be obliged to do the same.

I really hope this guy calls up CTV (Citytv won't touched it - owned by Rogers after all) or the Toronto Star and gets them to run with it. This sort of stuff is insane.

CTV is owned by bell. They surely have similar plans down the pipe...
--
Cheers!]]> http://www.dslreports.com/forum/Re-Who-is-responsible-26829637 Mon, 30 Jan 2012 06:39:17 EDT Re: Who is responsible http://www.dslreports.com/forum/Re-Who-is-responsible-26823704 said by urbanriot:

Cogeco would make less money if they warned innocent people that had no idea these charges were in effect.

ding ding ding ding ding !!!]]> http://www.dslreports.com/forum/Re-Who-is-responsible-26823704 Fri, 27 Jan 2012 23:45:41 EDT Re: Who is responsible http://www.dslreports.com/forum/Re-Who-is-responsible-26823557 said by Gone:

I think the bigger question is why didn't Cogeco call him to tell him the metre had ran up so high.

Cogeco would make less money if they warned innocent people that had no idea these charges were in effect. ]]> http://www.dslreports.com/forum/Re-Who-is-responsible-26823557 Fri, 27 Jan 2012 23:05:51 EDT Re: Who is responsible http://www.dslreports.com/forum/Re-Who-is-responsible-26820385
It would be very courteous of Cogeco to have called the customer when his account showed highly irregular expenses incurred. Courtesy isn't so much a priority these days...it's all about legal responsibility now, which is why Cogeco is insisting they sent the customer a letter.

If this customer receives full/nearly full reversal of the costs incurred, does this mean everyone should receive similar treatment if they receive bill with similar costs? I realize it may seem like I'm in favor of Cogeco, when I am not whatsoever. I am trying to find a balance between both sides, if such a thing is possible.
--
"Suddenly everything is fainting, falling from a broken ladder's rung. There's a jolt exhilarating from the phone I'm holding...
I hear the words of what I'll become, how eager the hands that reach for love." - Blind Melon - New Life]]> http://www.dslreports.com/forum/Re-Who-is-responsible-26820385 Fri, 27 Jan 2012 11:42:38 EDT Re: Who is responsible http://www.dslreports.com/forum/Re-Who-is-responsible-26820079
I really hope this guy calls up CTV (Citytv won't touched it - owned by Rogers after all) or the Toronto Star and gets them to run with it. This sort of stuff is insane.]]> http://www.dslreports.com/forum/Re-Who-is-responsible-26820079 Fri, 27 Jan 2012 10:49:49 EDT Who is responsible http://www.dslreports.com/forum/Who-is-responsible-26820003
On a side note, the first bill was $891, If I understand correctly. Did the user continue his service while the overage charge was still active? I'm trying to figure out why the service wasn't cancelled / suspended after an $891 charge was incurred on the auto-payment account.
--
"Suddenly everything is fainting, falling from a broken ladder's rung. There's a jolt exhilarating from the phone I'm holding...
I hear the words of what I'll become, how eager the hands that reach for love." - Blind Melon - New Life]]> http://www.dslreports.com/forum/Who-is-responsible-26820003 Fri, 27 Jan 2012 10:36:22 EDT