 TradewindUltraPremium
join:2005-11-08
Marlboro, NJ | More channels coming, I was told I just had a Tech swap out my modem for an Arris TM822G. In conversation he told me that they will be adding 2-3 additional bonded download channels in the coming months, as well as 2 more upstream channels. This is at the Head-Ends. This probably forebodes some new tiers I would imagine. CV is aiming for a 100/100 tier probably at the end of the year. It's going to cost big $$$ he told me.
Just repeating what I was told, fwiw.
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Trying is the first step towards failure. |
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| Interesting, as long as they fix our shitty Ultra download speeds. I have the same modem as you, after they tried to fix my speed issues.
I never see above 65~mbit down and it drops to 20-30mbits down sometimes and its the node not me. (I've had techs out to my house 4 times) |
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TradewindUltraPremium
join:2005-11-08
Marlboro, NJ | said by OOLUser:Interesting, as long as they fix our shitty Ultra download speeds. I have the same modem as you, after they tried to fix my speed issues.
I never see above 65~mbit down and it drops to 20-30mbits down sometimes and its the node not me. (I've had techs out to my house 4 times)
Do you have 5 download channels? I am getting 121 down pretty much all the time on Ultra.
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Trying is the first step towards failure. |
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| I only now have 4, and that came a week or so after I got the new modem.
And I've also complained and dealt with the corp escalation number you've posted previously. My signals were perfect and they replaced the drop anyway. There's less than 100 feet of coax (and only one split) between my modem and the pole. |
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TradewindUltraPremium
join:2005-11-08
Marlboro, NJ | Have you asked them to add a 5th download channel?
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Trying is the first step towards failure. |
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| said by Tradewind:Have you asked them to add a 5th download channel?
I explained this to the tech that visited the house. AFAIK (or was told), this requires them free up frequencies that may still be in use by traditional (digital?) TV in my area. I'm going to call the corp escalation number again Monday morning and see what happens. When the tech was here before I got the extra download channel I showed them pictures of your setup and people with 5 channels down.
Edit: Also since I've gotten the Arris modem I've seen a hell of a lot more modem reboots, whats up with that? I'd like to know if you've experienced this after switching to the Arris. I had the Cisco DPC3000 before this modem, I have still have another modem on the line just for OV (with two lines). |
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| If you are seeing a lot of reboots, maybe there's a signal issue or some noise. DOCSIS3 modems can be picky about that. |
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2 edits | said by limegrass69:If you are seeing a lot of reboots, maybe there's a signal issue or some noise. DOCSIS3 modems can be picky about that.
Never saw that problem with the Cisco DPC3000. Which is a D3 modem I had for 2.5~ years before the Arris. But what you said is noted, and I'll remember that when dealing with Cablevision in the future. The Arris I received was brand new in the packaging.
Edit: I only had 5 hours uptime before my modem rebooted just in the past hour or so, but before that I had many days uptime. Sometimes it'll go for a while between reboots (5-7 days), and sometimes I'll notice reboots very early in the morning. This has only been observed with the Arris. |
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TradewindUltraPremium
join:2005-11-08
Marlboro, NJ | reply to OOLUser
said by OOLUser:said by Tradewind:Have you asked them to add a 5th download channel?
I explained this to the tech that visited the house. AFAIK (or was told), this requires them free up frequencies that may still be in use by traditional (digital?) TV in my area. I'm going to call the corp escalation number again Monday morning and see what happens. When the tech was here before I got the extra download channel I showed them pictures of your setup and people with 5 channels down. Edit: Also since I've gotten the Arris modem I've seen a hell of a lot more modem reboots, whats up with that? I'd like to know if you've experienced this after switching to the Arris. I had the Cisco DPC3000 before this modem, I have still have another modem on the line just for OV (with two lines). No reboots so far. The Tech installed the backup battery in my modem. Do you have one?
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Trying is the first step towards failure. |
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| said by Tradewind 
No reboots so far. The Tech installed the backup battery in my modem. Do you have one? |
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| reply to Tradewind
Unless you have an AC power issue, a backup battery shouldn't impact the connectivity. |
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| said by frdrizzt:Unless you have an AC power issue, a backup battery shouldn't impact the connectivity.
And I never experienced the issue with my Cisco D3 modem, maybe the Arris is a bit more sensitive, which I'll keep in mind. But even when I'm not having modem reboots a tech verified from the pole to his own modem and laptop my node was not delivering the Ultra download speeds.
Edit: Sorry for hijacking your thread Tradewind.  I'd love to see higher upload and download speeds on OOL. |
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| reply to OOLUser
No improvement on download speeds within days of going from 3 to 4 DS channels - that means something else is wrong, as the additional bandwidth doesn't just get sucked up in a flash.
Just like your new Arris modem that keeps rebooting: there's some sort of RF issue here, that holds you back/down.
Have them come out, swap your modem again. And again, and again, and again, until they take notice that repeat truck rolls are more expensive than sending out OSP just once to fix the true underlying problem.
If you don't have 5 DS channels, your area has not been upgraded to that, yet. It's clearly a process that takes time - there must be somewhere between 5000 and 10,000 nodes in their system, and no, they probably don't have 500 head-end technicians to do that work on the quick  You can't ask them to "add another channel", as the man hours and planning required for such upgrades probably have MONTHS of lead time.
We've seen people post here area by area, reporting they've gone from 3 to 4, sometimes to 5 channels: it's clearly demand- and traffic-driven, and I am suspecting that your issue is a single-customer, location-specific issue, not a capacity issue on your node.
Tradewind: CV's systems are predominantly 40MHz-return (2-way) systems - and the "usable" range is probably from 20MHz (below that is pure junk band) to maybe 38 MHz: that doesn't leave much space, maybe for 3-4 upstreams, and they're already using 3 (OOL and Boost have ATDMA 6MHz upstreams and 1 for DOCSIS1.x and cable boxes, which must be a 3.2Mhz-wide channel as that's all) - so unless you rebuild your entire plant from 40 to 100MHz return, I don't see more US channels coming.
I've mentioned it before, but the investment required to take a system from 40 to 100MHz 2-way would require the budget of a small country: not gonna happen, with node splits being more effective and targeted for areas of need, and you being the only customer willing to pay for 100/100 |
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| I thought docsis 3 allows upstream up till 85mhz. What would have to be changed for the 85mhz that was not changed for the docsis 3 upgrades? |
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| reply to OOLUser
My Arris TM802G has been up for 32 days. |
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| reply to cablewizzard
said by cablewizzard:No improvement on download speeds within days of going from 3 to 4 DS channels - that means something else is wrong, as the additional bandwidth doesn't just get sucked up in a flash.
Just like your new Arris modem that keeps rebooting: there's some sort of RF issue here, that holds you back/down.
Have them come out, swap your modem again. And again, and again, and again, until they take notice that repeat truck rolls are more expensive than sending out OSP just once to fix the true underlying problem. Funny thing is, the morning of the 4th channel upgrade (5am) I was seeing 90-110mbit down for the first hour then my speeds went back to crappy. I never ever see those speeds since I started having speed issues. I thought this was purely due to bandwidth being sucked up by the rest of the node. (Over loaded node anyone?) I like your style though, bitching about modem reboots until they fix that. My old modem never did that. |
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TradewindUltraPremium
join:2005-11-08
Marlboro, NJ | reply to Tradewind
»www.speedtest.net/results.php?sh···45&ria=0
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Trying is the first step towards failure. |
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Reviews:
 ·Optimum Online
| reply to Tradewind
They (Cablevision) have been doing something. I haven't done a speedtest in a few weeks. Here is the latest result:
I checked my modem and now have 4 downstream channels. Last time I looked I had three.
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Ken |
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 jaaPremium,MVM
join:2000-06-13
kudos:2
·Optimum Online
 ·Vonage
| reply to Tradewind
I have 5 channels on regular tier now; still getting same speeds. I think it happened early Friday morning - my modem rebooted.
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists. |
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| I just got an Arris TM822G modem from Optimum so I can upgrade to Ultra but don't really know how to do the swap imyself with the current modem. Can any one advise me? |
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