This comment invoked my comment about cover ups. There is no clarification of what was covered up.
"Last, PP scrubbed two forums on their website, replacing with a meaningless locked post by the administrator"
Yes it was a very meaningless post the below quote is directly from the meaningless post also indicates everything they covered up
"At approximately 6:12am PST on 1/21/12 a core network element failed. This would have impacted registered end points, website and calls to support. Service was restored at 7:50am PST."
Lets break down every aspect of this meaningless post.
"At approximately 6:12am PST on 1/21/12" "Service was restored at 7:50am PST" Indicates date and time of failure. I found this to be extremely helpful in that I know exactly when the problem occurred and I don't need to wonder about what happened.
"a core network element failed" Indicates what caused the failure. Don't think at any point that you are entitled to the specific component that failed. The internet didn't die and this was a Phone Power only problem.
"This would have impacted registered end points, website and calls to support" Field of impact. Allowed me to know that the failures I was experiencing were directly caused by the service outage.
I have been on multiple forums and seen situations like this all the time. I think it was a good idea that they cleared the threads. I was reading over some of the commentary. Some of the users came across as chicken little. OMG the sky is falling it is sun rocket all over again.
Ironically looks like they reinstated them to placate the masses.
If anything my commentary has been on topic. Your review makes you come across as an overly paranoid consumer. Hopefully other users can see that and take it for what it is worth.
"I actually give PP much more credit than you seem to" Yes I slam the company that has provided rock solid service and US based support staff for minimal cost. I totally don't give them the credit they deserve. Maybe I should start a review slam the company and speculate that they are hiding things. That would totally be the credit they deserve based on your logic.
Easy there DSM...take a breath buddy I chirped in to try and keep the peace and play devils advocate in a civilized way. Making comments like "Don't think at any point that you are entitled to the specific component that failed.", Your review makes you come across as an overly paranoid consumer., etc. will just add more gasoline to the fire!
PhonePower has 131 good reviews and only 21 bad. The numbers speak for themselves. PP did the right thing, everyone is happy, let all hold hands and sing