 kimPremium,Mod
join:2001-03-25
ON
kudos:6
 ·Cogeco Cable
Host:
Cogeco
| reply to Davesnothere
Re: Why Cogeco Subscribers are NOT Notified I set up paperless billing yesterday - login ID & pw. It allowed me yo use an external email for contact. on the same page is all my account info and monitoring for overages.
It appears that this is the email they'll use to contact me.
Anyone tried this? Am I assuming too much?
--
"Let me 'splain, no that will take too long... let me sum up."
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 dillyhammerBack to TeksavvyPremium,MVM
join:2010-01-09
Hamilton, ON
kudos:9
·Cogeco Cable
 ·TekSavvy DSL
·Caneris
 ·voip.ms
| said by kim:I set up paperless billing yesterday - login ID & pw. It allowed me yo use an external email for contact. on the same page is all my account info and monitoring for overages.
It appears that this is the email they'll use to contact me.
Anyone tried this? Am I assuming too much?
I went paperless right went it first started being offered. They have always had my regular contact email. They used that email address to notify me that my bills were available for viewing and payment. They used that address to email me a copy of the Terms & Conditions each and every time I made even the slightest change to any of my services.
On March 7 then sent notification that new rates were coming into effect on April 1 - less than 30 days in advance. Attaching a copy for your enjoyment.
But the 2 overage notifications they did send to me - and I only ever received 2 - went the cogeco address they assigned to me when the account of opened. The Cogeco address I had never logged into or used, not once, until they ambushed me with overage charges for mysteriously appearing and then disappearing completely off the charts usage behaviour.
Yes, IMHO you are assuming too much.
Mike
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Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch |
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kimPremium,Mod
join:2001-03-25
ON
kudos:6 | a simple 'yes' would have sufficed
I can't even keep a straight face lol
--
"Let me 'splain, no that will take too long... let me sum up."
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by kim:a simple 'yes' would have sufficed
I can't even keep a straight face lol
TL;DR;WL (the 'WL' is for Will Later  )
My uncharacteristically short answer for you is that they told me as recently as last night during my phone call that that they will not send usage warning emails anywhere but to their own issued mailboxes.
For emails regarding some of the other things, she said YES (or maybe, by MY experience so far).
And surely you know what they say about 'ASSUME'.... |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 |
I even played 'Devil's Advocate' with her and asked :
"What if I only had TV with Cogeco and not Internet ?
THEN what would you accept as a contact email ?"
The answer was unclear to me at the time, but I think that it boiled down to what I said in my last post. |
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| If you did not have internet with Cogeco, you would have no need to receive usage emails. Bad question. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by Genius :If you did not have internet with Cogeco, you would have no need to receive usage emails. Bad question.
That was not what I asked (if you mean my post right above yours).
Besides, in my earlier phone conversations with Cogeco reps, they did not differentiate between one purpose or another of why they might email me - just one pat answer about all reasons lumped together, which I have read here is not necessarily the case. |
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dillyhammerBack to TeksavvyPremium,MVM
join:2010-01-09
Hamilton, ON
kudos:9 Reviews:
·Cogeco Cable
·TekSavvy DSL
·Caneris
·voip.ms
| reply to Genius
said by Genius :If you did not have internet with Cogeco, you would have no need to receive usage emails. Bad question.
Perfectly valid question. Try and keep up please.
Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch |
|
Reviews:
·Cogeco Cable
| reply to dillyhammer
Wow did you see the statement in that Cogeco letter you put up? They said:
"Plus, all of our internet packages offer generous monthly data capacity."
Well you know Pinocchio doesn't work for Cogeco, otherwise he would have knocked the damned moon out of orbit with the size of his nose.  |
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dillyhammerBack to TeksavvyPremium,MVM
join:2010-01-09
Hamilton, ON
kudos:9 Reviews:
·Cogeco Cable
·TekSavvy DSL
·Caneris
·voip.ms
| Yes, typical snotty Cogeco copywriting, like they're doing their poor ignored customers a favour by being generous with piddling caps designed to rob them blind. And don't forget, if you use more than those "generous" caps your a no-good thievin' bandwidth hog.
Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to ruddypict
said by ruddypict:....Well you know Pinocchio doesn't work for Cogeco, otherwise he would have knocked the damned moon out of orbit with the size of his nose.
No, HE's our Premier. 
Even larger lies.... |
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| The warnings are obviously working great.
»i.imgur.com/vbCkH.jpg
I've had them in the past, I have 5 Cogeco email accounts. It seems to work about 25% of the time that I will actually get a notification. |
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dillyhammerBack to TeksavvyPremium,MVM
join:2010-01-09
Hamilton, ON
kudos:9 Reviews:
·Cogeco Cable
·TekSavvy DSL
·Caneris
·voip.ms
| said by Cogeco :I've had them in the past, I have 5 Cogeco email accounts. It seems to work about 25% of the time that I will actually get a notification.
I was only ever charged for overages for 2 months. First month, the notice went into my Cogeco email account (I found out well after the fact of course, I never used it prior to that). The second month (immediately after the first) no notice went to any email address. On that basis they refunded that months overage charge of $30. They kept the first though, despite the fact I pointed out that aside from those 2 months, my usage had never even came close to breaching the cap. It was the first 2 months of UBB. They had no explanation for the discrepancy in my usage patterns other than to suggest my wireless may have somehow been mysteriously compromised.
In hindsight, the charges were absolutely bogus.
I cancelled and went to DSL that month.
Their "world class" metering and UBB practices are for shit and rip people off in a big way.
Weights & Measures should be all over this, the fucking cowards.
Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch |
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
1 edit | said by dillyhammer:....They kept the first [month of UBB fees] though, despite the fact I pointed out that aside from those 2 months, my usage had never even came close to breaching the cap. - It was the first 2 months of UBB.
They had no explanation for the discrepancy in my usage patterns other than to suggest my wireless may have somehow been mysteriously compromised....
Scripted answers again - They simply don't know anything else but to kneel and pay homage to their CASH COW.
And THAT goes for B$ELL too !
said by dillyhammer:....Their "world class" metering and UBB practices are for shit, and rip people off in a big way....
After all, why else are they [not so] affectionately known as 'GOUGEco' ? |
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| Here is another example of how their meter page does not work properly. 85% of my usage is 148.75 GB yet in the past three months I have only had one warning indicating that I reached that point despite going over each month.
I don't disagree that I did go over but had I got the warning emails I would have stopped. Their meters take too long to update to judge it accurately.
»i.imgur.com/q90ym.jpg |
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PhorksterPremium
join:2004-06-27
Windsor, ON
kudos:1 | reply to Davesnothere
Got my approaching 100% email today (!) from Feb. Logged in to look and it showed I used 254GB for Feb, my router shows 170GB. Oh Oh Houston, we have a problem. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
1 edit | said by Phorkster:Got my approaching 100% email today (!) from Feb. Logged in to look and it showed I used 254GB for Feb, my router shows 170GB.
Uh-Oh !
Houston, we have a problem.
And so the drama begins yet again!
BTW, MY Cogeco usage for Leap Day (Feb 29) has not been tallied yet, and they are already showing me the empty chart for March.
And I'm doubly curious, as I was TRYING on the 29th to reach my cap from about 50GB below it on the 28th (which they DID show me sometime during the 29th).
ONE stupidity of caps is that they make SOME folks try to just about hit them, in order that we feel that we are getting our money's worth.
But what if we accidentally go over ?
Of course that is the main topic of their VPs' prayers each night before hitting the hay.
"Dear Lucifer...." |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
4 edits | reply to Davesnothere
Update on my TROUBLE TICKET
said by Davesnothere:said by dillyhammer:said by Davesnothere:Ironically, she WAS able to let me specify the email address at which I wished to be contacted about the ticket.
Pretty telling isn't it, that they can configure an external email address for virtually every notification they send, except UBB notices.A shameful, pathetic practice. And that DOES seem to be exactly what she told me yesteday. I get this gnawing feeling in one of my cortexes that I should be taking this matter further. I'm rather curious what the CRTC or the mainstream media or tech (or business aka stock market) columnists would think if I formalized my enquiries ? BTW, a few minutes ago, I just got a phone call from a 905 number which I did not recognize. BTW, my Rogers PAYG cell account where the call appeared does not allow me to pay them the extra 2 or 3 dollars per month to see the caller's NAME as well as the number of incoming calls like monthly plan folks can add.  And as I screen all of my calls, I did not answer and proceeded to look up the number. Not shown at 800 Notes nor other telemarketer/weasel listing sites, but Canada411 says that it was, yes, wait for it....... Cogeco. So they cannot even do properly what you just stated - they instead phoned me rather than emailing the address which I last night asked for them to use....
OK folks, on the 17th of February, I promised y'all an UPDATE to my ticket regarding Cogeco's BROKEN EMAIL FORWARDING.
It's been, what, 2 weeks now, and none of their promised emails have graced my 15-plus-year-old external email address about this ticket, and just the one phone call (maybe, as even this call mentioned above COULD well have been a Marketing Promo call - who knows ?).
So the update is : NO UPDATE !
However, the talented folks at GOUGEco, well they DID put my external email address to SOME [debatably worthwhile] purpose.
They sent me an email there, offering me PHONE service (HAH !), with a link to their website - which, BTW, is likely the #1 WURST security faux pas (risk) ever to be committed by anyone on the web - a link inside of an email. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
1 edit | One OTHER Negative about Cogeco's Email
If you have ever entered GOUGEco's WebMail interface, you will discover the prehistoric capacity of each box is only 100MB.
Yes, that's right - ONE HUNDRED MEGABYTES !
And this draconian limit applies even if you use your own POP app (such as 'OutHouse Express') to collect your mail.
Not much use in TODAY's world, even if there WERE no other issues with their email.
Hmffff ! |
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Reviews:
·Cogeco Cable
| said by Davesnothere:And this draconian limit applies even if you use your own POP app (such as 'OutHouse Express') to collect your mail.
Not in Cogeco's defence because I do agree that their mail servers are below what would be considered acceptable practice offerings today but POP was never intended to actually store mail permanently, only temporarily until it was received by a client. |
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