lilhurricaneCrunchin' For CuresPremium,ModReviews:
|reply to jsolo1 |
Re: DNS issues to sprint.com
Just to update here:
Jan 27, 2012
Access to Sprint.com
Glad it doesn't affect their bill pay
Good day -- we have isolated the issue to a DNS change that was made by one of our partners (INQ) and failed, resulting in the DNS record pointing their systems to the offending site. The change was backed out at 8:36 PM last night, but due to the way DNS works, it will be up to 24 hours before all customers stop seeing the redirect.
We are monitoring DNS servers nationwide to ensure the change is appropriately propigated and are meeting with the vendor and DNS provider to identify the root cause of the failure and put corrective action in place to prevent this from happening again.
This change does not impact billpay, view bill etc.
Customers with issues with site speed or stability should contact customer care and have them log a ticket for the IT teams to investigate.
Will (Sprint Forum Admin)