 XoX
join:2003-08-19
Qc, Canada
 ·TekSavvy DSL
2 edits | reply to Simba7
Re: WTH? said by Simba7:Oh, I know I'd be calling my ISP and chewing some ass off if I received a bill like that. Hell, I'd even walk to the corporate office and chew it off in person.
How freakin' hard is it to implement an actual working meter? Not that hard, honestly. Everyone makes it sound so difficult.. IT'S NOT.
All you need is a Cacti (or whatever you'd like) server monitoring a specific CMTS port and/or CMMAC address and how much traffic that said CMMAC address is transferring. They can do 5min intervals to accurately graph how much said user is using and if the total goes above X amount transferred, they get an email telling them that they're about to go over their threshold.
For thousands of users, I'd suggest a rather high powered server (or servers) to keep up with the SNMP requests and graphs. Still, not that hard.
The trouble is not really the meter by itself because Cogeco has one (when it work) but it's more about informing the customer.
Some company do not try very hard to inform their user of any change that might get their user billed for a lot more because they make money on that. I mean if they really wanted to inform their customer they would could lose lots of money because people would take better look at what they are doing to prevent going over the limit and they do not want that.
They also do not want to put in place a protection to prevent ridiculous bills because they make lots of money on it. I mean it's the same thing with cell phone... Geez the customer reached 400% of is normal bills, should we inform them... No let wait and see if the customer get mad about it because if not, more money for us...
My isp is one of them. With the incoming they are supposed to inform us the customer about it but they only used an email to warn us but i never got it. I found about the change because i read this forum but most of their customer do not come here. If i never came here, i would have never found out until i got hit by the new bill and i am pretty sure a lots of people will only be informed that way.
Why because they did not try that much to inform us...
I mean they could have posted a warning on the front page of their web site, add some info with the bill i got this month or into my account profile but no... Nothing, just a fucking email send to god only know where and the info they posted here... Wait i forgot about the link they posted on the web page that is describing their internet plan... Geez great help for current customer... |
