 dillyhammerBack to TeksavvyPremium,MVM
join:2010-01-09
Hamilton, ON
kudos:9
 ·Cogeco Cable
 ·TekSavvy DSL
·Caneris
 ·voip.ms
| reply to Davesnothere
Re: Why Cogeco Subscribers are NOT Notified said by Davesnothere:Another tech, on the day I placed the order, said that nothing could be done
When I had my "surprise! we're billing you for 2 months overages", that's what I was told - the notifications can only go to my configured Cogeco email account, "due to privacy reasons". Those words were used explicitly. I was not told forwarding was an option and saw nothing like that in the control panel.
I would note that when I reviewed that email inbox - with the CSR on the phone with me - I did notice that the November notifications went into my inbox but the December ones hadn't. When I pointed that out she acknowledged there were issues with the December notifications going out en masse. So she credited me the one month's overage charges. When I asked why this wasn't done automatically she had no answer. I put DSL/MLPPP in place that week and cancelled Cogeco internet (residential) shortly thereafter.
This is a modus operandi, no two ways about it.
Mike
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Cogeco - The New UBB Devil
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