| [TWC] TWC Charlotte Contact Info Hi,
How do I get hold of the corporate people at TWC?
I have tried every phone number just get through to entry level customer service and they suck
Nicole |
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| said by Nicole_NC:Hi,
How do I get hold of the corporate people at TWC?
I have tried every phone number just get through to entry level customer service and they suck
Nicole
Hi Nicole,
Welcome to the forums,
You can post your inquiry at the TWC Direct to Tech Forum under the Customer Service Category as well as any other details of your problem here. They might be able to help, perhaps give you a "higher up" number to call.
» Time Warner Cable Direct
You can use your same screen-name to post there.
If you need immediate assistance, call TWC and ask to be transferred to the Customer Retentions Department and explain your issue to them. Both of these options should put you in contact with more experienced people.
Satch |
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 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | I am sorry, as we have no idea what the OP's issue is why would you advise her to contact customer retention?
Hob |
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| said by hobgoblin:I am sorry, as we have no idea what the OP's issue is why would you advise her to contact customer retention?
Hob
+1.
A reminder that the OP MUST address the specific issue that she is having when communicating with higher up contact. Just saying that "regular CS lines/reps suck" will not address or solve the issue. Thanks Hobs.
Can OP provide more information?
Satch |
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