 CanezoidWe are the Corps
join:2001-02-16
Powder Springs, GA
 ·AT&T U-Verse
| reply to weaseled386
Re: Uverse installers do not know networking said by weaseled386:said by Bink63:said by kytech :I dont expect the installers to be CCNA or even all that network savy but I would expect someone higher up at ATT to have some basic flow charts the techs can follow. For instance if customer already has network in the 192.168.1.x network then do this...
I've probably pulled more copper than almost anyone else here and I have to say that unless you're paying my hourly rate as a network consultant, I won't touch your existing network and will run whatever new cabling the install I'm there to do requires. As an installer, I'm there to install THAT service, not play with your network. SO, if that means I run RG-6, that's how it goes. Regards, Randy ... and if you're in my house you'll run the circuit with whatever cable I determine best fits my needs. If you refuse to, that's ok... someone else will, and I'll get one hell of a discount on my services. Then you would know best as to "what meets your needs" & you can supply, run & connect it yourself right ? Probably for a lot less than any discount you may think you would get.
Subs are usually the ones making installs a pissing match, not the installers. |
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 Bink63Tweet THISPremium
join:2002-10-06
Everywhere
·AT&T U-Verse
| reply to weaseled386
said by weaseled386:... and if you're in my house you'll run the circuit with whatever cable I determine best fits my needs. If you refuse to, that's ok... someone else will, and I'll get one hell of a discount on my services.
Again, if I'm installing a SERVICE, on behalf of the Service Provider, that's my call. If I were doing a residential telephony install and the customer demanded CAT-6, I would politely explain that it would be done with the proper cabling, to proper standards. Try reading any Provider's TOS sometime, you might learn something.
You kinda remind me of a cable customer that I had to do a new aerial drop for once...
The customer demanded that the original IR Tech use underground (flooded) RG-6 for the drop. That worked for a few months but, once that cable had gone through a summer of heating and cooling, the customer no longer had working TV or Internet.
The customer isn't always right.
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Reviews:
 ·Mediacom
| said by Bink63:...
You kinda remind me of a cable customer that I had to do a new aerial drop for once...
The customer demanded that the original IR Tech use underground (flooded) RG-6 for the drop. That worked for a few months but, once that cable had gone through a summer of heating and cooling, the customer no longer had working TV or Internet.
The customer isn't always right.
Why would anyone do that? Yeah I'll listen to what customer wants but only up to a point. I would flat out refuse to do something stupid like that.
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I speak for myself, not my employer. |
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Reviews:
·AT&T U-Verse
| reply to weaseled386
If you want cable run your way, you will be asked to sign to pay for the deviation form the normal install and you won't like the rates.
Further, you may be required to sign a waiver of responsibility for the work if the technician uses your already installed, mainly because the quality of said cable is unknown. |
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dingoPremium
join:2009-02-08
kudos:1 Reviews:
 ·AT&T Midwest
| reply to weaseled386
said by weaseled386:... and if you're in my house you'll run the circuit with whatever cable I determine best fits my needs. If you refuse to, that's ok... someone else will, and I'll get one hell of a discount on my services.
That's funny. You'll get what my company mandates-unless over ruled by my 3+ decades of experience. You'll have zero, nada,nothing to say about it. Nil....Otherwise-you can run it yourself.
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An armed society is a polite society.
When I carry a gun, I don’t do so because I am looking for a fight,
but because I’m looking to be left alone
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Reviews:
·AT&T U-Verse
·Bright House
| said by dingo:said by weaseled386:... and if you're in my house you'll run the circuit with whatever cable I determine best fits my needs. If you refuse to, that's ok... someone else will, and I'll get one hell of a discount on my services.
That's funny. You'll get what my company mandates-unless over ruled by my 3+ decades of experience. You'll have zero, nada,nothing to say about it. Nil....Otherwise-you can run it yourself. Considering I install the AT&T backbone, including what Uverse is provided by, for a living; I know what works best. In fact, I did run the proper cabling in my home. Next time you "think" you know someone's experience think twice. |
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dingoPremium
join:2009-02-08
kudos:1 Reviews:
·AT&T Midwest
1 edit | said by weaseled386:said by dingo:said by weaseled386:... and if you're in my house you'll run the circuit with whatever cable I determine best fits my needs. If you refuse to, that's ok... someone else will, and I'll get one hell of a discount on my services.
That's funny. You'll get what my company mandates-unless over ruled by my 3+ decades of experience. You'll have zero, nada,nothing to say about it. Nil....Otherwise-you can run it yourself. Considering I install the AT&T backbone, including what Uverse is provided by, for a living; I know what works best. In fact, I did run the proper cabling in my home. Next time you "think" you know someone's experience think twice. You as well....
Probably not a good idea to compare qualifications with me. I'm sure there are folks who know more than I, but they are few and far between. If you are one, I commend you on a long career.
But, from the way you put things, you sound like a 10ish year guy-like almost everyone else.
I've held every outside title there is. Line crew 4 years+ Splicer 6years+Cable Repair 9 years +I&R 13 years =32 years and counting....
I'll debate with you no longer. Again, You'll get what I run.
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An armed society is a polite society.
When I carry a gun, I don’t do so because I am looking for a fight,
but because I’m looking to be left alone
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| reply to weaseled386
Weasled386,
you remind me of that know it all customer I had many years back..
He decided to run flat modular mounting cord as inside wire to his "new home office"
with ISDN on 1 pair and POTS on the other
insisted this was ok, and since his new walls were finished ,there could be no more new runs of cable
of course when he called back with trouble (im sure you know what kind of trouble he had) it was my fault... |
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Reviews:
·AT&T U-Verse
·Bright House
| said by datguy11 :Weasled386,
you remind me of that know it all customer I had many years back..
He decided to run flat modular mounting cord as inside wire to his "new home office"
with ISDN on 1 pair and POTS on the other
insisted this was ok, and since his new walls were finished ,there could be no more new runs of cable
of course when he called back with trouble (im sure you know what kind of trouble he had) it was my fault...
Is this an ISDN forum, or a Uverse forum? The simple fact is this: when I'm the customer, and you're installing Uverse inside of my home, you'll run the cable I prefer. If you decide not to you'll be asked to leave. You can speculate all you want, and think back to all of your old customers, but Uverse works just as well over RG6 as it does over CAT5. |
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| Weasled386,
"when I'm the customer, and you're installing Uverse inside of my home, you'll run the cable I prefer"
That will be the day that a customer tells me what to do. When Im doing a job, I AM IN CHARGE.. Since I am responsible for making it work, not the customer, I make the decisions.
Put it this way, If i do what you want, and when I am finished it doesnt work properly, do I leave and you happily pay the bill and never complain? Or do you says "oops", you should have known better since its your job to make it work?
Of course If listen to customers, I would work twice as hard and get less done.. In this business you dont let customers tell you what to do, you can take their input and recommendations and go with that if possible, but in the end I make the call. |
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| reply to IP Address
I'll be damned if someone comes into my home and says "I am in charge". When you are in my house you can do what I authorize you to do and if you can't work within the guidelines that I lay down then you can beat it.
On the flip side of that, someone installing a service isn't there to shoehorn that service into whatever network you have in place and troubleshoot all your third party devices. If you definitely want it on the existing cabling then they can isolate those cables from the rest of your network and then work everything back in yourself. |
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| reply to datguy11
said by datguy11 :Weasled386,
That will be the day that a customer tells me what to do. When Im doing a job, I AM IN CHARGE..
One thing to keep in mind is that for every great tech there are ten complete idiots who only half know how to do their job. I've had techs all across the range of competency over the years.
If a tech seems to know what they're doing I get out of their way and let them do their job. However, if I spot a tech doing something wrong or if they seem like a complete moron. I have no problem telling them to either leave something and let me finish it later (wire pulls, etc) or to just plain get out. |
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nonymousPremium
join:2003-09-08
Glendale, AZ Reviews:
 ·Callcentric
2 edits | reply to dingo
said by dingo:said by weaseled386:... and if you're in my house you'll run the circuit with whatever cable I determine best fits my needs. If you refuse to, that's ok... someone else will, and I'll get one hell of a discount on my services.
That's funny. You'll get what my company mandates-unless over ruled by my 3+ decades of experience. You'll have zero, nada,nothing to say about it. Nil....Otherwise-you can run it yourself. Also, central office equipment installer, preprovisioning (easy cake work no brains), I%M(rat race), tried to get splicer but need lots of years as consider cushy. Then almost COT. Passed test and some of more senior did not. Yet union made sure senior with less experience and failed test got the job. Why ileft the bell telco world. Not enough years to ever get retirement levels like the 30 and 40 year techs had. Plus put up with their know it all attitude. They did know their job to a point. Yet inflexible and the newer stuff well out of their league. So fell back on Ma Bell does it this way and I have 30 years experience.
Quit telco job. Went with Cable at home and yes installed network my way not Cables or Telcos.
The I have 30 years only goes so far.
Plus I was a CDT for a couple years until a 30 year inside employee with no outside work experience bumped me so they could get a couple years at top pay for better retirement. A few senior inside union people were put into the CDT job when cutbacks for CDT tilte were scheduled. Hand them there two years till higher retirement pay and push less senior but with more experience in the field and job out the door back to I&M. Heck by time maybe even trained some they would retire. Never even had done I&M let alone CDT position. |
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| reply to IP Address
I think everyone is missing the boat on my original complaint. The Uverse Equipment is preset to accomodate a 192.168.1.x network, my network uses 192.168.6.x network. All I was wondering is how to change the ATT equipment to accomodate my existing network. If the installer were willing to call tech support (perhaps level 2 or higher) then he would not had to run any cable and this posting would not have been started.
Ive got 20 years in the telecommunications industry, everything from running cables to network admin for 200 + clients. Believe me, I know what I am doing... I was just trying to make life easier.
I agree, if someone comes to my house with the " I am god, I will tell you what to do" then I will gladly show them the door.
Now enough flame throwing, if anyone has any constructive ideas on how to change the IP address of the outside gateway (the one that can feed the STB's via ethernet) then I would really appreciate your help. Right now my STB's are connected via Coax... |
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 OmenQSpazzPremium
join:2003-03-21
Continuum | Have you tried setting the DHCP settings in the 2Wire to be the custom range you want?
Login to the 2Wire.
Go to Settings, LAN, DHCP.
Configure manually.
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Cogito Ergo Nom |
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| reply to Kytech
the rg by default puts out the 192.168.1.x
mr i do networking for a living, the rg is a router and dhcp server and that will always be, there is no bridge mode, period
you can plug the stbs directly into the rg and use our dhcp and wifi, thats the product we offer
if you for whatever reason want to then add your own router, feel free, but you are on your own, thats not any uverse techs job, if you have us out to do that, i know i will say we dont do that, and bill you
the rg can put out ips in several private ranges, but the core of the issue is one dhcp server on a network, doesnt matter if its coax cat5 of wifi, one thing in charge, simple solution is to disable dhcp in your router, let the rg be in charge, and move on |
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 wayjacPremium,MVM
join:2001-12-22
Indy
kudos:1 | reply to Kytech
said by Kytech :The Uverse Equipment is preset to accomodate a 192.168.1.x network, my network uses 192.168.6.x network. All I was wondering is how to change the ATT equipment to accomodate my existing network The page url to do what you want is
192.168.1.254/xslt?PAGE=C_2_3
Here's a picture of that page with the changes you want
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| reply to burns113
There are good techs and there are bad techs, no doubt about it.
I myself dont walk in and announce I am in charge just like that.
But I cannot tolerate customers who dont know what they are talking about tell ME what to do. Im not crawling thru crawl spaces and replacing cables because you want "all new" or any other crazy reason.. If i test the cables and they look fine ,then thats whats being used. no GOLD PLATING here, when its MY LABOR involved.
And im not ripping out your old quad inside wire because you watched "Holme on Homes" the other night and he said Cat5 is the best and is what should be used now. If the quad worked for 49 years, then thats what your keeping, bud.
My philosophy is that if you know that much why arent you doing it yourself?
In my house I rewired everything from telco, to data, to coax for my satellite TV(and the dish on the roof too) .. And when I upgrade to telco tv, the guy will leave the set top boxes in my garage and I will hook them up to my tv's after he leaves.
I dont tell a plumber which way to run drain pipes or dictate what pipes to use, because If I did and it didnt work properly would he come back and re-route and re-install for free? Give input and suggestions- yes- but to tell him what to use (and claim to be an expert) NO. Because I KNOW that sometimes drain pipes have to meet code, have to be pitched a certain way and need to be a certain size depending on code and what its used for.
And thats what we have on here, people who claim all sorts of creditentials and knowledge, and then laying down the law with the technician.
ANd I know the type- they are the first to call back and complain and not expect to be charged for coming back and fixing it |
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Vant22
join:2010-09-14
Blacklick, OH | reply to weaseled386
AT&T doesn't support router behind router, 3rd party routers, cascading routers, or whatever else you want to call it for a U-verse iptv install. It's our job to install the U-verse service at your premise running on our Gateway via coax or Ethernet. You can argue the point all you want. It is what it is! |
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Vant22
join:2010-09-14
Blacklick, OH | reply to weaseled386
"Is this an ISDN forum, or a Uverse forum? The simple fact is this: when I'm the customer, and you're installing Uverse inside of my home, you'll run the cable I prefer. If you decide not to you'll be asked to leave. You can speculate all you want, and think back to all of your old customers, but Uverse works just as well over RG6 as it does over CAT5."
I would run every line you wanted all day long. But keep in mind that per company policy if you have existing coax or suitable twisted pair that's not in use by another service provider you will be billed for every run at a charge of 55$. And that isn't my policy, it's the companies. |
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