| Question on what is covered? Just received my monthly bill today. In the WOW! News section it has an ad to try and get me to sign up for the $3.00 a month Service Protection Plan.
Well I work in the I.T. industry and one of my jobs is to run cable inside buildings. So I do all my own jacks and cabling. That's not the point though.
It lists what the plan covers. "Repair of replacement of inside wiring, cable and phone outlets, and equipment for the WOW! Network."
Correct me if I'm wrong but since we lease the cable boxes from WOW!, I thought if my cable box does go bad somehow, it's already covered.
Do I now have to add this $3.00 monthly fee in order to cover something WOW! already owns? |
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| The service is a option.
WOW! Service Protection Plan covers:
• Replacement and repair of inside wiring
• Replacement and repair of jacks or outlets
• Maintenance and replacement of WOW! equipment due to customer caused malfunction/accidental
damage to WOW! equipment
• Upgrade installation if you add another WOW! line of business
Other terms, conditions and limitations apply. For complete terms and conditions, click here.
WOW! Service Protection Plan does not include things like:
• Installation or relocation of additional outlets
• Voluntary equipment exchanges
• Repair or connection of customer owned equipment including TVs, DVD players, etc. and other issues not related to the WOW! network
• Willful or deliberate damage to wiring or equipment (inside or out)
All info is on wowway.com site |
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timf
join:2012-01-09
Plymouth, MI | reply to Body Count
I reviewed the terms carefully when signing up for WOW since I was coming from DIRECTV where you do need the protection plan in order to cover the replacement of faulty receivers. As far as I could tell, the service protection plan only comes into play when the problem is with equipment that is not supplied by WOW.
For instance, if the hard drive in your DVR stops working, this would be covered as part of the normal service and they should come give you a new box for free. However, if your DVR is not receiving channels because you've split the signal 10 ways before getting to it, this would require the service protection plan or a technician visit charge to have fixed since it's the fault of the wiring in your house.
I agree that it is somewhat confusing, but this is probably by design in order to get more customers to agree to this charge. |
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| reply to Body Count
No, this service is optional as far as I know. |
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sgc
join:2011-11-02
Naperville, IL | reply to Body Count
It is completely optional. If a technician sees a problem that would incur charges, then they will offer it to you before work is done. |
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