| reply to Xstar_Lumini
Re: More Stupidity And Incompetence By Rogers I think a good question to ask here is what department did your neighbors actually speak with? Did they speak with a customer service rep or accounts receivable / credit operations. Or perhaps a manager in either dept?
The best route for you to take is to speak with accounts receivable / credit operations as they handle the payments and suspended accounts. Customer service reps can indeed take payments and various things relating to that matter, but ar/co handle that specifically. If the first rep can't help, escalate it. |
