Arris Tg862g modem & Dlink DIR-655 router I got the 30/3 cable/phone setup in December. Before that I had 15/1/cable/phone. I had a Linksys WRT54G router which needed connected to the new Tg862g modem and eventually the tech got both to work together. He said since it was a g router that my speeds might not be so great. I use the router for some games that need port forwarding. I knew I would need an N router.
Today I tried to connect my Dlink DIR-655 router. I called WOW and they told me that I shouldn't be able to use both the modem router and the dlink router. It's the way the tech set up the old WRT54g router, and with the dlink now not working as it should, I'm glad I can at least use the Arris. I've read up on what to do on here and other websites.
The Linksys router was working with the RoutedthruNAT on the Arris modem. I was not able to get the dlink to work with that. So I changed the Arris to BRIDGE. Still get No internet available on the dlink.
Should I take off the DHCP on the dlink router?
We have rebooted the network several times. Right now the dlink router is disconnected and we're using only the Arris, but that is not going to help me with being able to do what I want with the dlink.
I'll keep experimenting until I get it. But any advise would be appreciated.
Lol. Another victim of the awesome consumer friendly device wow released. On the arris under lan make sure it is bridged, dhcp off, then turn off firewall on the arris.
reply to baudyhallee
All you should really need to do is flip it to bridged mode. I have heard of a few where people had to shut the firewall as well, but I've never actually had to do that myself. You should also reboot the modem and your router after you do it. I suggest leaving your router at factory defaults until you're able to confirm the connection works as well, just to keep that from causing any issues.
If you continue to have problems, send me your account number or phone number on the account and I can take a look at it for you.
Dan Della Terza
WOW! Internet, Cable & Phone
Network Operations Center