| Caneris MLPPP (4xDSL) + 5 months support = 0.37Mbps. Caneris Support: Please do NOT reply to this thread. None of your advice has worked so far. I'd rather others chime in with a fresh view.
Speedtest: »www.speedtest.net/result/1738067054.png
After 5 months, you can bet I've tried EVERYTHING. For a brief period, it was stable at approx 16Mbps down, and 2.6Mbps up. That was what I was expecting. Life was good. There were LOTS of issues getting working, and to be frank, I do not think it was anything we did. It just one day decided to start working. Of course, I am here now, because recently, it dropped back down.
I'm not sure what to do.
MLPPP with TekSavvy NEVER worked. I had been a LONG time TekSavvy customer and constantly gave them excellent praise for their customer service. But, with MLPPP they 'dropped the ball' HARD. To Caneris's credit, at least they had it working for a while.
My requirements are for fast upload. I don't really care about faster download. Further, I need a /27 subnet. I refuse to do business with Bell, Rogers and now TekSavvy. Caneris is close to being added to that list.
I've been extremely happy with Acanac VoIP, but I am apprehensive to try their MLPPP solution, because I know much of the software was developed jointly with Caneris. Therefore, it likely has the same issues.
When I do a PPPoE connection direct to the bridge for each DSL line, simple ping tests show 0% packet loss, and SpeedTest.net shows expected results for a single DSL line. So, each of the lines seems perfect. However, as soon as add the TP-Link router provided and configured by Caneris, things drop to 0.3Mbps. That is even with nothing on my LAN connected. I ssh into it remotely from another connection, and do a 'wget' of a large file to test.
So, either the router is toast (This is a replacement so I doubt it), or the configuration is bad (likely - but Caneris can't find the issue) or Bell is shaping the MLPPP traffic (doubt it) or my lines don't connect to the MLPPP device at Caneris (LNS?) properly. (That's where my bet is. But, I know nothing about that technology.)
Any advice is VERY much appreciated.
Thanks |
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X10A
join:2004-07-13
Brossard, QC Reviews:
 ·TekSavvy Cable
 ·TekSavvy DSL
| try to do mlppp direct from your computer, start with 2 line to eliminate connection problem, and with each pair connected, make sure speed test has been done and noted.
Very tedious but first will have to make sure all your line are at full sync, cutting corner in problem solving by not testing is the last thing you want to do in the computer world. |
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| Thanks X10A. I tried that yesterday. My plan was to build a 'truth table' to identify what combination(s) created the issue.
However, even when I tried the MLPPP device with a SINGLE line, I got the 0.3Mbps speed for each line. Naturally, when I pair them, things are still bad. So, I didn't see the value in going further. Interestingly, no matter how many lines I bond; 1, 2, 3 or 4, I still get the same 0.3Mbps speed. Also, it is almost identical both up/down. |
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 HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:12
·TekSavvy DSL
·TekSavvy Cable
| reply to edykstra
said by edykstra:MLPPP with TekSavvy NEVER worked. I had been a LONG time TekSavvy customer and constantly gave them excellent praise for their customer service. But, with MLPPP they 'dropped the ball' HARD. Well, maybe you're doing something wrong, because there are probably hundreds of TSI MLPPP (bonding lines) some as high as 7-8 I remember reading over the years...
If you can't get it working with Caneris either, something's up.
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GO LEAFS GO! |
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HoboJ
join:2008-03-27
Carrying Place, ON
kudos:1 | reply to edykstra
I bet you it's the router. (assuming it's the WR1043ND) Running a 4 line MLPPP connection off of a router with a 400Mhz proc and 32mb of ram is lolwut. Sure you can do it but you're stressing the crap out of that router by doing so. |
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| reply to HiVolt
said by HiVolt:Well, maybe you're doing something wrong...
If you can't get it working with Caneris either, something's up.
Stating the obvious doesn't help. I really don't care if the mistake is mine (although Caneris should have been able to detect that, and shipped a separate pre-configured modem to eliminate me as a variable). I just want to find the problem and solve it.
Note though, the steps I have gone through do not conclusively point to the error being mine. |
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| reply to HoboJ
said by HoboJ:I bet you it's the router. (assuming it's the WR1043ND) Running a 4 line MLPPP connection off of a router with a 400Mhz proc and 32mb of ram is lolwut. Sure you can do it but you're stressing the crap out of that router by doing so.
I agree. That's why I accepted the TekSavvy recommendation to purchase a MikroTik RouterBoard 750GL. Problem is, TekSavvy provided detailed instructions that proved rife with errors, and when challenged, their response was 'We do not support that [any] router. It is all up to you!' I understand that - but I don't agree with it. Giving a a recommendation for a router, and detailed instructions IS support. When that fails, changing their position to 'we do not provide support' is a COP-OUT. Further, the RB750GL has a complex interface. You need experience with high-end CISCO hardware to be able to configure it.
So, when I switched to Caneris, I figured that 'Step 1' would be to get MLPPP working with their pre-configured router. Then, at some point in the future, get onto better hardware. Regardless, The TP-Link should still work, even if limited by the hardware. |
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jfmezeiPremium
join:2007-01-03
Pointe-Claire, QC
kudos:22 Reviews:
·ELECTRONICBOX
| You say that this used to work at full speed on this particular router model ? If so, the the model's CPU is fast enough.
Are you able to get a textual configuration for the whole router ? (aka: download it from router and look at it on a text editor) ? If so you might want to check for any stray confgyuration which may rate limit your link.
Or perhaps you added some packet filtering rules for firewall purposes which really do slow down the router. |
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Reviews:
·Velcom
·TekSavvy Cable
·Rogers Hi-Speed
·Bell Sympatico
 ·voip.ms
| Make sure to check your multispeed settings. Also, modems should go into WAN, LAN 1, 2, 3 and 4. If you chose an algorithm other than fragmentation (round robin, performance round robin or hybrid), that could also cause issues. Did you test your connection with the router connected to a modem, but running it in no mlppp mode?
By the way, the config files are downloadable, either direct backup from the router, copy paste from the file editor in the web interface, or sftp from the router.
This looks like a configuration/customer premise equipment issue. Caneris and Acanac came up with a solution that really works. I've tested both pure DSL and DSL-Cable bonding on mine and it worked well.
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If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas.
—George Bernard Shaw |
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| reply to jfmezei
said by jfmezei:Or perhaps you added some packet filtering rules for firewall purposes which really do slow down the router.
I look at the Network --> Firewall page in the OpenWrt/MLPPP interface, and I don't know what it should be.
I did notice that in the 'Forwarding Configuration' section, there was a 'Allow traffic originating from/to' for Lan to Lan, and Lan to Wan, but no Wan to Lan. So, I added that, and it improved the download speed big time.
But, I don't know what these settings should be, and 'trial and error' is NOT the way I want to fix this. 
Do you have the same router? (TP-Link WR1043ND) If so, could you please provide screen shots of that section? |
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Reviews:
·Velcom
·TekSavvy Cable
·Rogers Hi-Speed
·Bell Sympatico
·voip.ms
| Without looking at your firewall config file, I'm pretty sure you basically took down your firewall. OpenWRT and its variants are very powerful and give the user way more control than your typical user should have. Your best bet would be to just delete all configuration and reconfigure the router manually. Just the following:
1) Basic PPPoE/MLPPP settings, username, password and number of connectons
2) Follow the instructions your ISP gave you to set up static
3) Wireless (not recommended as it uses a lot of RAM relative to the platform and doesn't perform too well, you're better off with a separate wireless AP)
Without knowing what else you did while messing with the settings, it's kinda hard to advise you, but you definitely messed with things you shouldn't have messed with, so who knows what other surprises one can find in your config files.
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If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas.
—George Bernard Shaw |
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 CanerisErikCanerisPremium,VIP
join:2007-10-03
Toronto, ON
kudos:2 | reply to edykstra
Hi Eric,
I'm sorry we haven't been in touch. I'm going to try to arrange a field visit to you from us this week. We really want to try to bring bring this to a resolution promptly.
Thanks
Erik
--
Erik - Caneris Inc. |
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| reply to FiReSTaRT
said by FiReSTaRT:Without looking at your firewall config file, I'm pretty sure you basically took down your firewall. ....
Hey. I would LOVE to start over 'fresh'. Problem is, Caneris won't provide a config file for me to start with, and I 'bricked' a spare one I bought, trying to flash the firmware to it. I am not sure how that happened, but I think it had to do with the fact that in making it difficult to accidentally do a hard reset to the TP-Link, they also make it easy to do it wrong. For example, it takes EXTREME concentration to make sure the 'pin' you use to press the reset button stays on the button.
So, not sure how to do your step 1). Caneris provides no specific instructions for your step 2) so I guess they are account specific and handled automatically. For 3) I always have had the wireless off and use a separate WAP for that. |
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| reply to edykstra
said by edykstra:Giving a a recommendation for a router, and detailed instructions IS support. When that fails, changing their position to 'we do not provide support' is a COP-OUT. Or it just may just mean the routerboard recommendation was a personal one from the original tech you spoke to, not one officially endorsed by TSI with full tech support training. |
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| reply to edykstra
said by edykstra:I agree. That's why I accepted the TekSavvy recommendation to purchase a MikroTik RouterBoard 750GL. Problem is, TekSavvy provided detailed instructions that proved rife with errors, and when challenged, their response was 'We do not support that [any] router. It is all up to you!'
Actually I think they gave you the shaft. Matter of fact I don't think it, they actually did give you the shaft. If you search their forum they declared that they fully supported MLPPP, even sold routers for just this, and also declared full support for MLPPP again.
I mean it even came out of the owners mouth in these forums.
Anyhow, since you get the same result with two different routers and two different companies, I am hesitant to say this is a router issue.
Now you seem like someone who is knowledgeable. So have you tried to eliminate any sort of weird corruption from your computer? For example reformatted the whole thing and not simply reload an old image or a restore? If not I would try this. After doing this I would double check all card drivers and make sure it's the latest and greatest for that manufacturer make and model. |
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| said by corruption :So have you tried to eliminate any sort of weird corruption from your computer?
Hey - THANKS for that 'shafted' confirmation! With respect to the quote/advice above ...
One test I did, was to unplug my entire network from the MLPPP device. I set the MLPPP device to bond 3 lines and I rebooted it just for kicks. Then I connected my laptop to the 4th line on a separate Caneris test account using PPPoE on my Linux laptop. I then ssh'd into the the MLPPP device. As far as the MLPPP device is concerned, I was coming in remotely.
I then dig a 'wget' of a large Linux Distro. (Piped it to /dev/null) The speeds shown on the command line were in line with the 0.3Mbps SpeedTest.net results.
I believe this eliminates anything on my network as a possible root cause. |
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| reply to CanerisErik
said by CanerisErik:Hi Eric,
I'm sorry we haven't been in touch. I'm going to try to arrange a field visit to you from us this week. We really want to try to bring bring this to a resolution promptly.
Thanks
Erik
THAT would be awesome. I will MAKE time to fit your schedule. I will have the coffee ready and a desk cleared right beside the network/server rack for you. Get it working, and I'll 'eat' my words, and sing praises to Caneris Technical Support on Reddit/Digg. |
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jfmezeiPremium
join:2007-01-03
Pointe-Claire, QC
kudos:22 Reviews:
·ELECTRONICBOX
| reply to CanerisErik
said by CanerisErik:I'm sorry we haven't been in touch. I'm going to try to arrange a field visit to you from us this week. We really want to try to bring bring this to a resolution promptly.
Didn't you read the first post ? The OP specifically forbade you from participating in this thread
Bad boy ! For that, you will need to bring in extra Timbits to the customer when you visit him.
Having said that: to the OP: I have met Mr CanerikEris and he is a fine and very knowledgeable fellow. Very few ISPs would bother with field service, so you should count yourself very lucky. |
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| said by jfmezei:Very few ISPs would bother with field service, so you should count yourself very lucky.
Oh I know! I also know it is an extremely competitive industry, and it is just NOT feasible to 'jump' to a site visit without the customer trying everything first. I just feel I have demonstrated I have done that - and then some. |
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 hm
@videotron.ca | reply to jfmezei
said by jfmezei:Very few ISPs would bother with field service, so you should count yourself very lucky.
Few? This may be the only time I have seen a reseller getting off their ass and going to check out the situation in real life at the customers instead of just blaming Bell or Rogers or saying they don't support this or that.
Though I seem to recall one of the resellers doing this before a couple of years ago in the Toronto area... and memory tells me it was Caneris yet again. |
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