 dillyhammerBack to TeksavvyPremium,MVM
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Hamilton, ON
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Re: Why Cogeco Subscribers are NOT Notified said by kim:My emails from Cogeco all go through another email account.
My 'paperless billing' notifications go to my own personal email address no problem. Never missed one. So I guess letting me know I owe them money works, but letting me know I may owe them more for UBB shortly doesn't.
Bloody shameless and sneaky, is what it is.
Mike
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 kimPremium,Mod
join:2001-03-25
ON
kudos:6 | Sounds overly bureaucratic to me, can any of our guys from Cogeco confirm this?
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DavesnothereNo-BHELL-ity DOES have its Advantages
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START&Cogeco
kudos:6 | reply to dillyhammer
said by dillyhammer:said by kim:My emails from Cogeco all go through another email account.
My 'paperless billing' notifications go to my own personal email address no problem. Never missed one. So I guess letting me know I owe them money works, but letting me know I may owe them more for UBB shortly doesn't. Bloody shameless and sneaky, is what it is. Mike
@ Kim and DH :
In each of these cases, HOW did you arrange for THAT MUCH to happen ?
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dillyhammerBack to TeksavvyPremium,MVM
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| said by Davesnothere:
@ Kim and DH :
In each of these cases, HOW did you arrange for THAT MUCH to happen ?
In my case, I added my email address to the paperless billing interface and clicked 'confirm'. Done.
That's the way it should be done for UBB notifications.
Mike
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2 edits | said by dillyhammer:said by Davesnothere:In each of these cases, HOW did you arrange for THAT MUCH to happen ?
In my case, I added my email address to the paperless billing interface and clicked 'confirm'. Done. That's the way it should be done for UBB notifications.
Thanks - That's more than I knew earlier.
But there are flaws in that method, too.
[1] NOBODY, of 5 or 6 Cogeco reps to which I spoke (CS nor Tech) mentioned that capability, EVEN when I asked my line of questions about emails and such as per my OP.
[2] What if I WANT a paper statement ? (and I DO, but they assumed that I did not, and STILL did not offer the info in [1] )
In your screen shot, the email notification is only bundled if you choose ONLINE statements - DISCRIMINATION ? - EXTORTION ? - OTHER forms of ARM-TWISTING ? - I'll be green on most things, but I LIKE paper statements for things which cost me money.
BTW you can still look at the online versions regardless, once you have portal access. - I checked.
[3] Actually a followup Question : Will ONLY the UBB 85% and 100% usage warnings come thru, the way you set it up, or did the change of ToS notification ALSO come thru there ?
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dillyhammerBack to TeksavvyPremium,MVM
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| said by Davesnothere:[3] Actually a followup Question : Will ONLY the UBB 85% and 100% usage warnings come thru, the way you set it up, or did the change of ToS notification ALSO come thru there ?
UBB warnings never came through on my personal email. They only came in on the @cogeco address (and only the 2, the usage went back to normal after I bitched, and I quit them (residential) shortly thereafter. The ToS came through on my personal email, and any time I changed my services, even in the smallest degree, the ToS were always resent, to my personal email. They said this was required by law. This happened several times, and I always got them. Always.
So its like "send any account notifications to the email address the user set up in their profile, but never send UBB warnings there."
Now what would a reasonable person make of that?
It stinks to high heaven.
And if what they say is true, that resending the ToS after a change in services or terms is required by law, why the hell would they send out 10's of 1000's of paper letters when email notifications apparently satisfy that law. Or at least, do both for good measure.
Mike
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»[Burloak] Usage Based Billing Nightmare |
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1 edit | said by dillyhammer:said by Davesnothere:[3] Actually a followup Question : Will ONLY the UBB 85% and 100% usage warnings come thru, the way you set it up, or did the change of ToS notification ALSO come thru there ?
UBB warnings never came through on my personal email. They only came in on the @cogeco address (and only the 2, the usage went back to normal after I bitched, and I quit them (residential) shortly thereafter. The ToS came through on my personal email, and any time I changed my services, even in the smallest degree, the ToS were always resent, to my personal email. They said this was required by law. This happened several times, and I always got them. Always. So its like "send any account notifications to the email address the user set up in their profile, but never send UBB warnings there." Now what would a reasonable person make of that? It stinks to high heaven. And if what they say is true, that resending the ToS after a change in services or terms is required by law, why the hell would they send out 10's of 1000's of paper letters when email notifications apparently satisfy that law. Or at least, do both for good measure....
Now, I'm confused on that point.
I know why you had to mask your email address on the screenshot, but I had assumed (famous word) that when you said "In my case, I added my email address to the paperless billing interface and clicked 'confirm'.", that you meant that you were able to manually enter an email address of your choice into that form.
From your later post, I now get the impression that you had to accept an address which the form proposed.
Which was it ?
And you say that the 85 & 100 usage notices went to your Cogeco email address ? - Was that what you had specified in that web form ?
BTW, the ONLY ToS which they sent me THIS time around was to my Snail Mail (as nobody had at that time established ANY email addresses with me for ANY purpose - so much for being modern), and they got THAT wrong too, putting my service address on it rather than my PO Box # (though I HAD explained to them the difference up front, as small towns do not have postal delivery in Canada, where Cogeco conducts much of their business, and therefive should KNOW already).
Fortunately the local CanPost folks know who I am and still matched it up.
SNAFU, it seems....  |
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| reply to Davesnothere
said by Davesnothere:[1] NOBODY, of 5 or 6 Cogeco reps to which I spoke (CS nor Tech) mentioned that capability, EVEN when I asked my line of questions about emails and such as per my OP.
I'm not surprised. One of the last times I talked to technical support, they tried to tell me a 192.168.100.x address was publicly routable. They also thought I made up RFC1918. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
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kudos:6 | said by ruddypict:said by Davesnothere:[1] NOBODY, of 5 or 6 Cogeco reps to which I spoke (CS nor Tech) mentioned that capability, EVEN when I asked my line of questions about emails and such as per my OP.
I'm not surprised. One of the last times I talked to technical support, they tried to tell me a 192.168.100.x address was publicly routable. They also thought I made up RFC1918.
Hmmm....
I could easily do better that that.
I wonder - are they HIRING ? 
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"It's COLD in here, Mister (Premier) McGuilty ! - PLEASE, could I have just a wee piece of COAL for the fire ?"
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