| [Network] Latency Excuse Has Expired I have emailed several and talked to several and seems there is nothing but guide based excuses when there is literal proof of WINDSTREAM customers all around me WITHOUT issues of any nature or any kind and this company wants to try and convince a 25 Year Veteran Tech that there is latency issues what a joke, So I am going publicly with this and may be just maybe that will get someone's attention.
Just for the record I was told it would be fixed at the end of February, so this shows me you are willing to take a payment and hold off on fixing this sooner so a whole month has to go by before you actually put this customer on a 12Mbs when the payment is received because it is much cheaper to put them on a 3 or less without payment, that is fraud in many ways and total BS you try to pull something like this when confirmation all around me shows that over 15 customers on this St have no issues of any kind and they get their full 12Mbs as paid.
Please be aware before you go trying my intelligence I am a Enterprise Administrator, CCNA+Voice, Enterprise Administrator, CCDA, Security+ Senior Network Engineer for Insightbb and a Hosting Firm Host 99, LLC. with over 25 years experience so please read my post closely I clearly state that two other connections right on the same street and on the same corner as this house is on and your telling me that you are experiencing troubles in this area. BUT the two WindStream customers with one on my right and other on my left are getting what they pay for at 12Mbs but My Grand Mothers house is only getting a 1.xx Mbs because you are experiencing troubles in this area. (Good Try)
Again, there is THREE customers RIGHT SIDE BY SIDE who use WINDSTREAM and those two ARE NOT having issues. Same POLE same box same everything. My tests have confirmed this one location is not on the package purchased a FREE month or not someone needs to come and change this connection to a port that is working without Latency issues as there is confirmed working ports in this area without any troubles of any kind, that is all we ask.
This connection here is not what it is supposed to be. So either have someone come out and switch the port or fix the port I do not care really which one or I will be forced to submit complaints to the Public Utilities Commission of Kentucky and the FCC and push for consideration a over sale investigation. (Inside Connections) It is ridiculous that you claim to have latency issues in this area but everyone around here that uses WINDSTREAM is not having issues other then this one house.
Are you going to send someone here to look and possible fix the issues or switch my Grand Mothers connection to another port.. The latency excuse is not working I have confirmed on to many connections with your service in this AREA that no one else is having issues of any KIND but this one. Yes, I have access to all three modems and PPPOE Login Information so there is no mistaken of any kind regarding my claims. All we are asking is that WINDSTREAM send someone out here to have this connection switched to the port the following address is on that is literally about 13 feet away from this house same property as we own that house as well. (Family Member)
What sickens me the most I have read hundreds maybe thousands of topics in your own forums with the same disgusting excuse of Latency issues. This is no less then you overselling your bandwidth to folks who do not know exactly what they are looking at. If all truth be told you need a bulldozer ran right through your front doors and level your company to non existance as right now I am believing this is a fraud making millions off innocent customers. If I cannot get your company to send someone to check the issue and possibly switch ports to ones that are working then we will make complaints and I will make sure the two customers you have will simply go to cable by my recommendations due to lack of support and excuses you all seem to be trained to give (I will pay for it myself), you can pass that on to your CEO if you wish..
Thank goodness I am not a Windstream customer myself or your phones would flood like the Great Mississippi, you can count on that note. |
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| Wish I had something else productive to add to this, but only that it's too bad. You see post after post about latency issues. People getting worse than dial up speeds. Customers with options can leave adding to the numbers of lost access lines and etc |
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| reply to techguy83
Re: [Network] Latency Excuse Has Expired That is to bad really.. What everyone needs to do is move to another service even if it dial up show them who is in control of their money and let them fix everything then show they got it all fixed up, then may be everyone will come back You will save money and if dial up is all is available that is all most are getting anyway you are not losing.
Take away the payment is better then any class action law suit. Right now I am seeing a teenager starting a host company with a HP PC that knows how to push a button to create an account and no clue how to give support. Same here, everyone I talked to so far have no clue the true technical terms and basically those guides lack that knowledge it is not the so called techs fault as they are following all they know.
They will probably either delete this thread or try to let it die.. Good Luck with letting it die.. I even thought about hiring legal as the money they are taking and not supplying the service is a disabled 74 year old woman on fixed income who has no clue what is wrong. Bad for them is she has a GS like me to find out what is going on.. Found it, pursue and execute it.. Simple as it gets. |
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| I don't know about taking away payment. Kind of a catch 22 in my opinion. If you don't get payment you don't get to upgrade your network, but if your getting payment don't line the pockets of your C-Level actually dump money into the network. There has to be a happy medium somewhere and unfortunately the happy medium isn't in our control. |
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| reply to techguy83
I can promise you that no one will delete your thread. That does not happen in this forum for legitimate issues.
What I can also tell you is that there are several Tier II Windstream Tech Support folks that work in this forum and that they are very good at getting to the bottom of issues and making sure that they are resolved to the customer's satisfaction. If nothing else, you have come to the right place to vent.
I am sure one of them will post in this thread come Monday, but you can also go ahead and create a post containing your account information and problem in the private WS Direct Support forum.
» Windstream Direct
Good luck to you sir.
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user formerly known as 'bsc' |
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1 edit | reply to techguy83
I am not saying all are as ignorant as the ones I talk to so far but I will state if I hear that there is Latency issues when asked they can just simply hold back from replying.. No need to waste the paint on the letters to type it.. I already confirmed a thousand times what the problem is and it is simply one of the three things.
1. Over Sold the bandwidth
2. The port is just fried for over usage
3. They do not have this account on the full 12Mbs as ordered until payment is received. (Time Warner Used To Do This As Well) Resource (ex-employee)
What I do know is that three houses on the same property have the same ISP same pole same connections but they have Latency issue just with this one location (laughing of course). That may work with a high school beginner but not with a CSE like myself. Unless they magically have three different connectors which I doubt that would fork the cash for that type of connection and all three use WS and the two which one on the left one on the right have what they paid for. As I said before there is no Latency issues it is simply one of the three reasons above my opinion would be they do not have this location on a 12Mbs package. I have tested right here in front of me which I had all 3 modems with their own PPPOE username and passwords and those work without flaws or speed issues.
But there is no need to fight over this BS, I am giving them one chance to get this one account right and operate like the other two as it cost effective for these two members but I am willing to fork the bill myself to simply move them to the cable service that I am a SE for and just get rid of WS all together but I thought it be worth the try to get them to see the light here, 2 accounts, 2 payments vanish and I am pretty sure I can get the third house to switch as well but they asked me to try and get WS to fix this one location without the transfer blah blah. So be it here it is fix it or say bye bye to these customers.. Millions or not these are a hundred or so they will not enjoy regardless.
So here it is, 6 days service, 4 days on the phone all 6 with speeds of .81 and full speed of .64 upload sometimes this download hits a whopping 1.23Mbs. I bridged this router to run off the family members next door (Gets Full 12Mbs) but they have latency issues in this entire area (Wink) until WS replies which is a temporary solution but at least she can get online and play solitaire for gods sake until the decision or ridiculous replies are posted by WS. (Assuming)
I rather pay for a service myself then to see a company make millions of services they simply cannot supply or will not supply due to the fact they offer a free month. Ever heard f Vonage? Look up the class action suits against them and you will learn very quickly what I believe is going on here.
But waiting until the end of February is highway robbery and I will not allow one payment be made by this customer to them until I see for a fact they can supply what is ordered and deserved without the hassle of being down here very day to make sure she can play these games, end of story.. So I really do hope they suck that in or they can just smile at the bird flying from North East with One Eyed Amity Sam |
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Reviews:
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| reply to techguy83
You should post your issue in the Windstream Direct forum, and you'll get help. The representatives in there quick to respond.
»Windstream Direct
I would recommend trying to formulate a smaller paragraph or so to explain the issue. It's almost best to say that you are having issues with your account on x number, and say that the problem is latency. I would also recommend posting a few speed test results, just to further solidify your claim. I suppose you could also mention that you would like to try switching your port. |
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| reply to techguy83
Direct connect from here | 
With Bridge and Direct Connect From Next Door |
Note: I would show the results from my internal ETT System but I prefer not to show personal information not related to this account and the screen shot test above should be the same anyway with the free test run..
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 WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:28 | Please send me a PM or post in »Windstream Direct if you haven't already so I can take a look.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:28 | techguy83-
You information has already been processed, and as you have already been in contact with Amanda your issue has been assigned to Melissa, a more senior rep than I am. Melissa is actively working to resolve your issue.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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1 edit | reply to techguy83
Umm.. You last posted on 2012-01-30 it is now 02/01/2002 two days and the problem still exists. Okay so the final request are you going to change the port it seems the DSLAM is over crowded on this port and with proof the other port is fine and dandy, we want on it on the port where you do not have 5 million people on the same port.
She has been using the families internet next door internet by the bridge I created and enjoying it but why would I have to leech off a neighbor to play a freaking game and not get the 12Mbs this member pays for? No answer there I assume..
All I can say is this.. Your company is about to bend over and blow up north in the rankin tunnel because these two customers are about to fly by like the MowTown Band.. This is ridiculous.... |
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3 edits | reply to techguy83
I guess this Melissa that was assigned must be asleep or on vacation or maybe playing with the fiddle, who knows. I have already ordered cable for this customer and they are supposed to be here Tuesday just cannot come soon enough so I can go back to work and not worry about the drive that takes 45 minutes every time to re-bridge this damn connection just to get a three of a neighbor man that is a serious joke. I am assuming this Melissa will not answer before hand with the result your problem location has been fixed before that comes
For FYI.. I guess latency issues only happen during peak hours (LMAO) when the DSLAM is truly over crowded (Of course what else would it be? Latency? (lol)) above is a screenshot as of 3:36am Eastern time on 02/05/2012 showing otherwise. Sorry WS your such a joke, Bozo the clown has retired due to that note. Your CEO needs to literally take a long ride on a short stick..
Showing there is no latency issues just Windstream lacking the equipment (Of Course They Will Not Admit it) claimed they have or have coming when all truth they do not plan to get this fixed any time soon but play the Latency card and make millions. I truly hope these complaints made to the PUC and FCC do some good along with the SNF, ISD come down on your asses, you truly need to be shut down, stripped and fed with a pair of hands used by the CIN homeless guy..
I truly wish the customers who do not have a business account with these fraudsters truly get fortunate and someone moves in offers service and gives you what you pay for and not the slops dropped by the hogs.
Note to BlueArcher "Unfortunately, I cannot see the truth behind your claim seems they all are the same.. If you have a good connection without all the lies versus the millions with the slow so called get out of paying back excuse then I really envy you for the rest of these guys.
Best of luck to you guys who have to put up with this so called professional ISP!! |
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| Sorry to hear you are still having problems. I do hope you don't hold the reps in this forum personally responsible for this, as they just do their best to help folks here. If in fact there is an oversubscribed area (seems likely), they can't make their company install upgrades any faster unfortunately. Capital expense is required for these upgrades which can easily add up to millions of $ in many cases. I am sure Windstream does their best to get their network working correctly everywhere, but it can't always be instantaneous.
Sadly, DSL is generally an unreglated service, so the FCC and PSC/PUC/local regulatory authority will not be much help. If this was an issue with your voice service, they would absolutely step in... but Internet service just does not qualify for that.
Best of luck to you, whatever happens.
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user formerly known as 'bsc' |
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2 edits | reply to techguy83
You are correct ISP does not qualify for those reports. However, what does qualify is that excepting payment for a service you cannot provide is a fraudulent act.
Internet fraud refers to the use of Internet services or software with Internet access to defraud victims or to otherwise take advantage of them and this is exactly what is going on.. As many places they know there is no other service so they point a picture take the money and move forward with the lies this will be fixed and that will be fixed blah blah. So I am convinced, I will be a satisfied reporter on the matter with legal backup of course if it comes to that point :-
As for putting equipment in DSL or Cable does not matter the company I work for had 5 G6 servers put in within 72 hours fully up operational and ready to sale and still going strong today. WS does not have the excuse they cannot get these in that fast. They should have had them in when they first came out as they knew the 90's DSL is not going to happen with modern day demands. Point, Blank Simple. They are making bucks why they can before being forced to do it.
By the way Windstream is not truly DSL they just claim to be. (Sarcastic of Course). Like I mentioned before I am not a customer but my Grand Mother is so that is that. (If I was I would set a fire onto their phone lines using a SRG activated Line)
And to be honest I truly do not think it is equipment or Latency I just simply believe they did not switch her to the 12Mbs package and waiting until payment to do so. That is why they told me to the end of February does not take a rocket scientists to figure that one out. I could be wrong but all in reality who cares she is not getting what was ordered and she thought she would be paying for. WS is the equivalence of BS..
But any good luck to the rest. Damn they need it.. Companies like this do not need a CEO in office they need a ass whipping.. |
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| DSL is tied to an access line, access lines are recorded. I know when I worked for the phone company loosing an Access Line for whatever reason was like getting gold stolen from you. |
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