| [Speed] No/slow upload business class with SB6120 Ok, so two days ago, around 3-4pm I was getting disconnected every 10-15mins, would power cycle the modem and it would seem to reconnect, but was slow over all, the disconnects kept on until the next day, they then tapered off, but my upload speeds were awful, I have the 12/2 business class line and I was getting MAYBE .20mbps upload. It would also take a few minutes for it to connect and test upload speeds off of speedtest.net etc, and some times would just timeout. Download was 12-20mbps, but because of the very lacking upload everything was slow, page loads would often take 5mins+. I tested with the SMC and it seemed to work ok, but the NAT setup on the modem does not like my RT-N16 setup etc so I had bought the SB6120.
I talked with a rep in their online chat, as I noticed the only modem linked to the account had the SMC MAC, so I asked them to add the new modem, without any luck, it had no effect. I then told them I had tried the SMC, and as soon as she read this, she left the chat and closed the issue, very VERY rude if you ask me, not even a "I can't help with that" etc, just flat up and left the chat.
Any ideas on whats going on here? I would really like to be able to get back to using my SB6120. |
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| Don't bother with chat reps. They're hardly ever any help. You're much better calling or using Twitter.
What are your signals ?
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»www.TheExoticFish.com
»www.ImTan.info |
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| Down: 4.8 dBmV
Up: 47.8 dBmV |
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 tshirtPremium,MVM
join:2004-07-11
Snohomish, WA
kudos:3 | Call the business support line.
You are paying extra for it...use it. |
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 joakoPremium
join:2000-09-07
/dev/null
kudos:5 | reply to BlueFireIce
Call 800-COMCAST and they will send someone to swap the SMC for an SB6120. Return your modem, if you were to use it no doubt they would blame the issues on the modem.
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PRescott7-2097 |
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| said by joako:Call 800-COMCAST and they will send someone to swap the SMC for an SB6120. Return your modem, if you were to use it no doubt they would blame the issues on the modem.
They told me the SMC was the only choice they had for a business line. Also can't return the modem, have had and been using it for almost a year now without a hitch. |
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| Have you tried to reset all defaults and reboot the modem ?
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»www.TheExoticFish.com
»www.ImTan.info |
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| made sure everything was right and reboot it many many times. Logs kept on showing T3 and T4 errors, once I have time I will hook it back up and check to see what it was the said, as I can't remember off the top of my head. |
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 kataanRIP my love.Premium
join:2003-04-22
Greenacres, WA | reply to BlueFireIce
like tshirt  said call the business class tech support. You pay extra for the "better support." 1-800-391-3000 |
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KevTechPremium
join:2002-08-22
Seattle, WA | reply to BlueFireIce
The 6120 is on the approved modems list for business accounts. |
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joakoPremium
join:2000-09-07
/dev/null
kudos:5 Reviews:
 ·Comcast
| reply to BlueFireIce
said by BlueFireIce:said by joako:Call 800-COMCAST and they will send someone to swap the SMC for an SB6120. Return your modem, if you were to use it no doubt they would blame the issues on the modem.
They told me the SMC was the only choice they had for a business line. Also can't return the modem, have had and been using it for almost a year now without a hitch. Did you ask for a swap to a leased modem? That seems to be the policy. Call a few times 800-COMCAST and they should schedule a tech to come out.
Another option but it's a waste of time is try to go to the payment center and swap it out there.
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PRescott7-2097 |
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| said by joako:Did you ask for a swap to a leased modem? That seems to be the policy. Call a few times 800-COMCAST and they should schedule a tech to come out.
Another option but it's a waste of time is try to go to the payment center and swap it out there.
What do you mean swap to a leased modem? |
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joakoPremium
join:2000-09-07
/dev/null
kudos:5 | Swap for a modem (SB6120 or similar) leased from Comcast, not owned by you.
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PRescott7-2097 |
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| I asked about that many, many times when setting up the account and after I got the crappy smc and every time was told it was the only one I could get for a business account. Which is why I bought the sb to start with. |
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joakoPremium
join:2000-09-07
/dev/null
kudos:5 | Call 800-COMCAST and try again. Someone said you get connected to residential support sometimes, maybe that's why I had luck doing this?
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PRescott7-2097 |
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KevTechPremium
join:2002-08-22
Seattle, WA | reply to BlueFireIce
AFAIK you can use the 6120 for business now.
As in the picture I posted earlier in this thread shows.
Go here: »mydeviceinfo.comcast.net/
Use the slider for business tiers and you will see the 6120 is now listed. |
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 NetFixerFreedom is NOT freePremium
join:2004-06-24
The 'Boro
 ·Vonage
 ·Cingular Wireless
·Comcast
 ·AT&T Southeast
| said by KevTech:AFAIK you can use the 6120 for business now.
As in the picture I posted earlier in this thread shows.
Go here: »mydeviceinfo.comcast.net/
Use the slider for business tiers and you will see the 6120 is now listed.
If you look carefully at that chart, you will see that the model is "SB6120-Retail". To me the word "Retail" implies that the SB6120 must be customer owned, not Comcast supplied. I think that the OP is being told that Comcast will not supply an SB6120, not that an SB6120 can't be used.
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History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower |
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| said by NetFixer: I think that the OP is being told that Comcast will not supply an SB6120, not that an SB6120 can't be used.
Right, I was told it was the only option from them, I know its on the supported list, that's the whole reason I bought it a year ago. |
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NetFixerFreedom is NOT freePremium
join:2004-06-24
The 'Boro Reviews:
·Vonage
·Cingular Wireless
·Comcast
·AT&T Southeast
| said by BlueFireIce:said by NetFixer: I think that the OP is being told that Comcast will not supply an SB6120, not that an SB6120 can't be used.
Right, I was told it was the only option from them, I know its on the supported list, that's the whole reason I bought it a year ago. Yep, it never ceases to amaze me how few people actually read a thread (to find out what the problem is) before posting a solution. And speaking of solutions, I am sorry that I can't offer one. You are just caught in the stereotypical case where if the customer owns the CPE, then the problem is automatically with the customer's equipment. Sometimes, it actually is with the customer's equipment, but...
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History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower |
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| They were trying to help...I just happened to have tried it already, and got myself a SB out of pocket. I was looking more for what they think might be the problem, if its on my end to try and fix, or if its on their end to try and suggest to them something to look at. As I know if I call, it will always end up "its your modems problem, use our modem" if you don't have some kind of defense ready. |
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