O Canada! > Canadian > Shaw > [BC] Shaw techs overloaded?

reply to pkarlos_76

Re: [BC] Shaw techs overloaded?

I find sites like customerservicescoreboard and written reviews on places like Urban Spoon are not genuine samples of customer satisfaction.

Pissed off customers look for a place to rant. Happy, content, or apathetic customers do not. So the ratios are likely to be skewed?

I can't tell you how many great experiences I've had at restaurants that were completely torn apart by rants on Urban Spoon.

Just my opinion...

Edit: Yeah, when apple has a "dissapointing" rating for customer service, you know that this site is a bit skewed.

»www.customerservicescoreboard.com/Apple

Apple is known to have some of the highest ratings for customer service in the consumer electronics and service industry.

Why would you even be looking at the rating numbers? The content of the comments is far more important and all have one thing in common; lack of customer support; long wait times.

The issue has been brought in other forums as well. It is very clear to me and to others that Shaw has been cutting corners for some time.

The OP made the correct move to cancel if he is not satisfied with the service. Then came a certain blatant troll came aboard to spill FUD.