dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
11
share rss forum feed

InvalidError

join:2008-02-03
kudos:5
reply to bfksc

Re: [Extreme] Using Moto SB5100 with Rogers Extreme

said by bfksc:

Your profile could be set at 12mbps, so changing modems won't make a difference as the SB5100 is capable of ~33mbps.

That is only possible if you are lucky and happen to be the only subscriber attempting to pull data at any sort of significant speed at that time. As soon as you have a few other active subscribers on the same QAM, sustainable speeds start dropping quickly.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
Absolutely correct there invalid ... the D3 modems will give better speed stability for everyone, of course, that's only until Rogers goes and loads the cable segments right up with higher and higher speed customers, dashing any advantage ... then they'll try to sell use D3 (16 channels up/down bonded) or the new D4 modems

InvalidError

join:2008-02-03
kudos:5
said by sbrook:

then they'll try to sell use D3 (16 channels up/down bonded) or the new D4 modems

I doubt we'll see 16X modems or D4, things appear to be headed toward EPoC, possibly using the same DMTM modulation used on xDSL instead of 6-8MHz QAMs.


bfksc
Unlimited on Vmedia

join:2011-11-22
canada
reply to InvalidError
said by InvalidError:

said by bfksc:

Your profile could be set at 12mbps, so changing modems won't make a difference as the SB5100 is capable of ~33mbps.

That is only possible if you are lucky and happen to be the only subscriber attempting to pull data at any sort of significant speed at that time. As soon as you have a few other active subscribers on the same QAM, sustainable speeds start dropping quickly.

That's true, but how many people are constantly doing over 10MB transfers (Speedboost limit)? I do a lot of large transfers (Linux DVD distros, HD videos up and down, etc.), but I know several neighbours are on the same line on my street and I rarely see large speed drops. I know I'm lucky in my area as I'm on the 24/1 profile with the SB5101 and I can count on my left hand the number of times I've seen sustained speeds drop below 20mbps in the last month.

Having said that, I'll be happy when I can get my hands on a D3 modem from Distributel as that will mean higher Speedboost. They announced that the official 24/1 speeds will be live on Feb 1st, and D3 modems will be available then too. Guess who I'll be calling Wednesday morning?


From Twitter:

"Distributel
For those who've been asking, YES our 24 Mbps service in ONT will be unlimited w/ a Docsys 3. Full deets on Feb 1st "

InvalidError

join:2008-02-03
kudos:5
said by bfksc:

I know I'm lucky in my area as I'm on the 24/1 profile with the SB5101 and I can count on my left hand the number of times I've seen sustained speeds drop below 20mbps in the last month.

And at the other end of the "luck scale", you have people who can't do more than 1-5Mbps during peak hours on their 15+Mbps service.


bfksc
Unlimited on Vmedia

join:2011-11-22
canada
said by InvalidError:

And at the other end of the "luck scale", you have people who can't do more than 1-5Mbps during peak hours on their 15+Mbps service.

That should change starting tomorrow...


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Yup, tomorrow there will be people who can only do 1-5 Mbps on the 50 or even 100 Mbps service. Hahaha!

Fuzzy Dunlop

join:2011-02-07
Toronto, ON
An update to my earlier post about Robbers High Speed Extreme Internet and DOCSIS 2 modems:

I phoned Robbers CS yesterday to request a credit to my account and to downgrade my Extreme service to Express. I was transferred to Billing, who told me it was a Tech Support issue, who transferred me to Tech Support, who then told me it was a Billing issue, then told me to visit Robbers Plus to have the matter resolved.

Drove to Robbers Plus today, who told me they couldn't do anything. I demanded they call Robbers CS from the store. Robbers CS refused to talk to me or even transfer me to a supervisor because I had forgotten my Rogers PIN at home – even though I was standing in their store with government photo ID matching the primary account holder! The Robbers Plus rep eventually talked the CSR person into dealing with me, only to tell me that Tech Support could not handle my request, and again(!) transferring me to Billing, who then transferred me to Customer Relations! Confused yet?

Customer Relations guy's demeanour varied between curtness and sarcasm. He admitted I was put on a grandfathered Extreme plan, at the same rate as new Extreme Plus customers (whose download speeds are 10mbps faster than mine), arguing that mine was a better deal because I didn't have to pay the modem rental fee (because I had already purchased my DOCSIS 2!). I said I thought their policy of treating newer customers better than old ones sucked and that I was thinking about switching ISPs.

He refused to offer a credit to my account or give me a new modem, and instead offered me a "promotion": $40/month off my Robbers bill for the next 2 years, provided I enter into an unwritten contract with Robbers CSR. I repeated my demand for a $199 credit (the value of the DOCSIS 3 modem), and emphasized that I thought it more than fair given the circumstances. His response, verbatim:

"I've been working in Customer Relations for 3 years and I don't know of anyone in our department who would consider what you're asking for 'fair.'"
My response:

I think you've been working in the wrong department. I want my Internet service downgraded from Extreme to Express effective immediately. I will be cancelling my Rogers Internet and switching to TekSavvy as of the end of the month. Goodbye.
I've been a Rogers customer for 20 years, yet I feel oddly relieved by this experience. Robbers treated me badly, but it's driven me to dump them for service provider with a moral compass (TekSavvy). And that's a good thing.


bfksc
Unlimited on Vmedia

join:2011-11-22
canada
said by Fuzzy Dunlop:

I've been a Rogers customer for 20 years, yet I feel oddly relieved by this experience. Robbers treated me badly, but it's driven me to dump them for service provider with a moral compass (TekSavvy). And that's a good thing.

Welcome to the "I dumped Rogers" camp.

The weird thing about your request for a credit is that it's less than ONE FOURTH of his offer of $40/mth off ($960). I guess his math isn't very good and he didn't realize that your basic request is a much better deal for Rogers. DUH.

Oh well...looks good on them...

Fuzzy Dunlop

join:2011-02-07
Toronto, ON

1 edit
said by bfksc :

The weird thing about your request for a credit is that it's less than ONE FOURTH of his offer of $40/mth off ($960). I guess his math isn't very good and he didn't realize that your basic request is a much better deal for Rogers. DUH.

You would think that. However I've read enough horror stories from Robbers customers who've entered into similar unwritten contracts only to have them reneged upon that I know better than agree to any "promotional offers". I believe this guy said it best:

»www.youtube.com/watch?v=dddAi8FF3F4