lurch
join:2012-01-30
Dallas, TX | Extremely poor MegaPath service in Dallas We started business service with MegaPath in Sept 2011. The service worked for a few weeks, then every afternoon we would have stalls in the network, very long Round-Trip-Time (long delays in response from network servers to the point that "aged" packets are discarded), extremely high jitter,out of order packets, etc. etc.. Calling the support line was not helpful, as they always claim the problem is on our end. At least twice a month there would be complete outages that they would actually admit to. One would expect better service in the downtown Dallas business district. After causing several severe (multi-hour) service disruptions, we have cancelled service. Their agreement, which you must sign to get service, protects them of course and not the customer in any way. Therefore, cancellation fees are heaped on in every way they can get you. My recommendation for businesses: NEVER user MegaPath. |
