O Canada! > Canadian > Canadian Broadband > Gemstelecom. Does anyone here use them?

Gemstelecom. Does anyone here use them?

As a reseller we have been using Gemstelecom since 2009, the cable issue is not controlled by TPIA but the Videotron, no major issue since 2009. They specialize in white label wholesale solution and have quite a few resellers under them. Most of the clients they have are for business. Gemstelecom is company under Cronomagic (cronomagic.com), which is in hosting business since 1993, long before lot of other ISP's in the reagion.

Used both Cable and DSL, for my experience Cable is much better, DSL is OK too, most issues are from Bell

Nice people to deal with.

reply to PLS TY
Just got connected with Gemstelecom, took exactly 7 days from first contact and everything went smooth so far. Free modem with signup on a month to month: 10$ delivered, or free pickup from their offices.

I signed up for their "Quebec Special" 39.99$ for 8/1Mbps unlimited and here are my results:



Edit: got java working



So far so good.

I think you need Java installed to check the packet loss on pingtest.

reply to Geniius
Can you use torrent download software and how about it speed?

I just want to order this plan. I really need use torrent download.

Thanks

reply to Geniius
hey geniius,

I just apply for their service for the 8/1m 39.99$ special too.
I'm in southshore montreal.

Where are you located?
I want to see if they are good...

reply to PLS TY
so, has anyone else got connected to them?

I signed up for their special, but when they called me, they said their service would only be available mid to late march in my area.

The modem is a motorola sb5101, and the router is " a basic TP-link N router".

Question: Do you have to cancel Videotron line before signing up with this company? Isn't it their job to cancel it for you?

No, you always have to cancel when you change Internet providers.

They only (and even then not always) cancel for you when you switch phone companies and port your number.

Just got a confirmation order already!
Picking up my modem today.
Install tomorrow by videotron.
Looking promising... 8 days since order had been submitted.

reply to PLS TY
Glad to hear that some are actually having better luck than I did...

Could not get a straight answer from them on when a possible install date (in Gatineau)... decided to go with Teksavvy instead.

they told me mid to late March. It's probably like ebox, they are waiting on Videotron to do some work to connect them, I guess. Ebox does not have a from date on Gatineau hook ups either.

I'm having doubts about this company, never got a straight answer from them, I'm scared to sign up with 1yr contract.... what to do?

They tell me I can't keep my videotron phone service if I want to switch out to their internet. Is that true?

You should be able to keep your videotron phone, have you considered Ebox?

Yes I have but for 39.99 unlimited with gems its hard to pass up. If these people are lying to me about having to switch the phone as well then I will switch to ebox!

If you switch to Ebox mention LM39 as your code. You can keep your videotron phone with them.
--
Gnuman.com - Linux in the home

reply to QCUser

reply to QCuser
not every TPIA is able to offer you service if you keep your Videotron phone. I think Distributel can't, Ebox can, don't know about others. Don't know why.

What do you mean, you never got a straight answer? You are the second person saying this. It does not sound good at all. They could not answer you, or would not? I am thinking of signing up with them too, so any feedback would be great.

Check out my thread: »Switching internet from Videotron, phone too????

reply to PLS TY
anybody received the free router from gemstelecom? What model is it?